This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
"I have never never taken a coach holiday or even holidays alone. Following the loss of my husband of 47 years I was apprehensive but I shouldn't have worried. Alfa were brilliant. Driver Michael was superb. His knowledge of the Isle of Wight was never-ending as was his sense of fun and humour. I did not touch my case after boarding the feeder coach until it was outside my room in the hotel. Excursions were superb and the commentary from Michael was so interesting. I met other single travellers and the company was just what I needed. Everyone was so friendly. I look forward to my next holiday with Alfa and hope their other hotels and drivers are as good as Michael and the Shanklin Hotel."
"We recently returned from our first holiday with Alfa and on the whole it was a positive experience. The coach driver, Duncan, went above and beyond to give us all a good holiday. He took us on an additional trip on the day off to Alum Bay at no extra charge, to compensate for the lengthy delay in getting to the Isle of Wight. He also provided free bottles of water which all added to the positive holiday experience.
The most serious issue that arose was in terms of the lack of understanding at the hotel about food allergies. My son has allergies to both egg and soya, which was communicated at the time of booking. However, this did not appear to have been communicated to the hotel and waiting staff, who were totally unprepared. On the first night we asked about whether the ice cream contained egg or soya and were told it didn't. So my son ate a bowl of chocolate ice cream and suffered a sleepless night of itching. The next day, we raised this with the waiting staff and of course they confirmed the chocolate ice cream did in fact contain soya, they had only checked the vanilla.
The frustration voiced by many people on the coach holiday was the handling of the broken down coach travelling to Reading interchange on day one. Apparently the driver had broken the key to the lock which meant the coach couldn't travel onwards until the lock was fixed. Everyone at Reading interchange then had to wait for this particular coach to arrive before travelling onwards. Our coach ended up missing the ferry it was booked on and it was down to the mercy of the ferry company whether or not we could travel on the next available ferry. In the end, we arrived three hours later than scheduled and lost the first evening. Surely, in situations like this, coaches should not be kept waiting for one or two passengers to arrive, impacting the rest of the waiting coach load? Alternatively, taxis could have been organised to transport the people on the broken down coach to Reading interchange, saving hours of waiting around."
"Coach driver Dan was great not too much information but enough. The Eliot Hotel Newquay was fine, not fantastic meals but adequate. Entertainment was fine for the older generation but needs updating to attract younger people and why do we have to suffer bingo every night!"
"Holiday in Bognor one month ago. Hotel, food and resort very good.
I have to agree though with 'anonymous' who wrote about the driver Mike. He told inappropriately rude jokes - I like a good joke, his were not, but you have to pick your audience, and because no-one laughed he blamed us for being northerners; implying were were too thick to understand. (He was a southerner).
His driving was atrocious, driving on his brakes, jerky and slow!
We have been on many Alfa holidays and always previously had very good drivers, unfortunately Mike wasn't one."
"Coming home today was a logical nightmare...left hotel in North Wales..at 9.30...arrived for coffee at 10.50..told to be back on coach for 12 noon...then another hrs drive....we will have a stop in Chester, for another 90 mins..arrived at 14.50 to be told we would be going no where until 16.30?. Seriously wished I had got the train from Warrington plus taxi..
Asked if I could get to Preston on feeder coach instead of going to Blackpool where I had got on...told no that was not going to happen..by Coach. Company working for Alfa..Grayways..
Got on Blackpool feeder coach..to skirt around Preston...10 mins from where I needed to be walking...to train Station..
Finally got back home at 21.30...never again...will I endure this type of journey or holiday...took 11 hrs 30 mins from Hotel to my home...!!
A lot of the tours were drive drive drive,,then one hr gallop in a village\ town to get a snack...or 75 mins if you were lucky...I think the itenery should have a lot more information included then decisions on taking these holidays might be judged on this nightmare of a so called 5 day break!!that took 8 plus hrs to get to...and longer getting back...phew.."
"holiday in queens hotel very good but let down by travelling time caused by feeder coaches. Estimated times and route of feeder not available so can't even book taxis. Would use hotel again but never use the coaches. Poorly organised with far too much waiting i.e. 2 hours at Tamworth."
"Went on our first ever coach trip with Alfa travel to Kent 13th to 17th August 2018. Wonderful value for money. Our driver was lovely and the King Charles Hotel in Gillingham superb - clean with delicious home-cooked meals. We got a designated gf room with a spacious wet-room! This was more than we expected. Staff at hotel were wonderful - so helpful and cheerful. Nothing too much trouble - even came to our room and showed us dinosaurs how to connect to wifi!
Five star cusomer service from Leigh, reception staff and the Russian lady on the bar. Could not fault holiday. Trips well-organised with an extra trip organised to Royal Tunbridge Wells on our last day. Still buzzing .."
"Leureplex hotels are the best . I have been to 13 of there hotels they are allways very good allways frendy staff. I will be going to thier blackpool hotel i have been 3 times this will be the 4 time."
"We have been travelling with Alfa for many years, however their standards have dropped to a very low level, the Leisureplex Hotels are far from good, the food is of poor quality & the amounts are very reduced in size, you are rushed at meal times as they have to do another sitting, or if you are on the last sitting they want you out quickly. The waiting on staff have attitude issues as many of the reception staff do as well.
I was given a room with a view from my bedroom window of a cream painted high wall, I could not see the sky or the earth, that apparently is good enough even though I had to pay extra for a single room. I was advised an Alfa director checked the rooms annually & he was very happy with it!! To find out what the weather was like I had to walk down very narrow corridors just big enough for 1 person then get into a lift & go downstairs to reception to see what the weather was doing, then had to make the return journey to get suitably clad.
I have complained for the last 2 months to Karen Sawbridge the Managing Director she does not want to know is not interested about her paying customers. Get yourselves a different coach company if you want a good holiday in a decent hotel. My 4 friends & I will not be booking with Alfa again."
"Just done a review for the hotel.
this is a bout the coach daver he was called mike. We went to bognar . he was the worst we have had he was not good at draving he kept going very slow !! And he told rude jokes they where not funny !!! 😠 he kept saying you dont get them becues you are drom north!!"
"Just come back from bogner regis hotel very good it was the 12 th leserplex hotel we have been to. Food was the best we have ever had. Very quick severvies i think its the best leserplex hotel. We will be back ."
"We travelled to the Hotel Rex during July 2018 on an Alfa Travel coach holiday from their 'Elite' section.
Their brochure promised' Relaxed Classical Dining' with extensive table d' Hote menus selection.
On arrival we were told dinner is served at 6.15 pm. Hardly relaxed as we expected to dine at a time to suit us.
The restaurant was laid out in canteen style rows which looked uninviting.
As for the extensive menu selection three starters, three mains and two sweets of cheese and biscuits.
One evening it was factory battered haddock, chips and salad. Hardly extensive, classical dining. We also had apple pie but no cream, custard nor ice cream was on offer.
The trios out were good and the coach was of good quality although a number of passengers said they expected a luxury coach, which it wasn't.
Alfa ought to provide what they say in their brochure and not fobb of customers with second rate hotels when they are supposed to be Elite.
We won't be travelling with Alfa Travel again. Nor will we recommend them."
"I have just got back from a week in blackpool and it was all brill.The coaches were clean and comfortable and the Queens Hotel in Blackpool was lovely,staff friendly and helpful what more could you want .Well done Alfa can't wait till next time"
"Great Yarmouth July 29th Holiday 261
Would have liked some air conditioning on the coach and in the hotel, as it was over 30 every day.
Due to the heat we had to open the bedroom windows and found it very noisy, due to the Clubs and pups turning out in the early in the mornings. Because of this and the street cleaners shortly after up and down about 5 we did not get one good nights sleep. On the Friday the trip to Southwold in the morning was very good, but when we got back on the coach the driver Kevin told us his coach could not go to aldeburgh as the streets are to narrow. So we went to Beccles and stayed about 90 minuets. What a waste of time. Coming home on Sunday 5th Aug to Burtonwood was unbearable due to no cooling system. Had a break in the morning. Later we had 30 break for the our lunch no time to cool of. Expected to have longer as the services were very busy. Wish it had been a Alfa coach.
Since coming home I have been really ill due to the bad experience. Had to cancel 2. Hospital appointments. NOT HAPPY Sorry we have had to
put this in writing as we have been coming with you for years. Don’t want this experience to happen again. ON THIS COACH 6 HOURS NOT GOOD"
"Iwe went to isle of man same time as k Steele and as he said it was one of our worst holidays with Alfa .we wasted 2days getting there .we had to stay at Blackpool over night at the queen's it was far better the best hotel and food was 100% better and would have had loads to do .isle of man nothing to do .I would have preferred to stay in Blackpool for the week .I think Alfa should give everyone that travelled with them to Ilse of man some sort of compensation"
"7 day trip to isle of man; worst holiday ever had, two days to get there ferry broke down had to get passenger ferry instead, as busses are not allowed onboard. had to walk over 100yards to ship carrying suitcases with disabled wife as well as other disabled passengers on trip. hotel poor lots of stairs to climb carrying suitcases as no staff available to take cases to rooms. rooms tiny double bed in single room no room to move. food poor quality and poor variety, staff miserable. terrible holiday altogether."
"We enjoyed our holiday to North Wales. However, one problem was the coach was rather elderly! True it didn't have seat numbers or curtains but the air conditioning did work. The seats were comfortable.
The coach had a limiter which prevented it travelling more than 60mph. This caused the difficulty in keeping to the schedule set by the company.
Our driver only had the coach for five days before the start of our holiday. He had never done this tour before so was unable to give us much information about the area. He was a good driver under trying circumstances - driving rain and high winds!
The hotel was excellent, very comfortable and with love!y food.
The trips to the steam railways were great and our driver also took us to other places of interest.
All in all a love!y holiday."
"My husband and I have taken eight short break holidays with Alfa. Five were booked through Thomas Cook and were very good. We have since done two more ourselves, and both were very good. However this last one was awful and this is the last time we will use your company.
We were picked up in Eastbourne by a Rambler coach and driver who was very smart and friendly. We expected a safety announcement but there wasn't one on either coaches.
Due to a problem with the ignition key we had to wait over two hours in Pease Pottage for a mechanic to arrive, we were kept fully informed by our driver as to what was happening.
On arrival in Reading we noticed NOT ONE Alfa coach. We were given a tatty coach which had no working microphone, air con or curtains. The backs of the seats had holes where any trays or holders for magazines or newspapers would be.
The seats didn't have numbers so when we got on the coach our seats were taken , we assumed we were on the wrong coach, the driver didn't ask for our names he just said he was two people short so now we were his last two we could continue our journey. The title of our holiday didn't match what was written on the coach but we were told by another couple it was the right one..!!
Our driver was scruffily dressed and although he was pleasant he certainly wasn't Alfa trained.
Alfa state in their brochure that third party coach companies are used during peak times.
But Alfa also state that 'OUR DRIVERS ARE CAREFULLY VETTED'. On this occasion you have failed..! Our driver was definitely not Alfa standard. But I will stress his driving was faultless..!! He just didn't have the customer skills we expect.
However on a positive note, he informed the hotel we would be very late and they still gave us a three course meal which was a pleasant surprise as we were just expecting a salad.
Our excursions were badly organised, it wasn't the drivers fault, it was Alfa not giving him the correct information. Our Itinerary didn't match with the information he was given.
On the return journey the driver said he wasn't happy with the schedule as even if we didn't stop for breaks we wouldn't get to Reading on time. We stopped for the necessary breaks but we reached Reading late and there was only time to use the toilets and get on our coaches as everyone was ready to go, this was unfair on our driver as he barely had time for a decent break.
I know that we are not the only ones who were not happy with this trip, several people said they would be in touch with Alfa to complain and others said they wouldn't be using Alfa again.
Mrs J Buckley.
Booking Ref ANP43"
"Just come back from my first ever holiday with Alfa Travel. We went to Torquay and stayed in the Regina Hotel July 22nd to 28th 2018. The journey and transfers were all smooth with no problems. Our bus driver was Clint and he couldnt do enough for us brilliant bloke and very accomodating. Had a fabulous time."
"I have just returned from the Queens Hotel Blackpool. It was my first holiday with Alfa Travel. Everything was perfect. The holtel was clean and well kept, all of the staff were very friendly and helpful. Our server was Raphal and did his very best to make the meal times go well. The, food was well cooked and hot with plenty of selection.
Our coach driver/tour guide was Simon. What a fantastic guy. Helpful, knowledgeable, funny .. (oh dear those jokes ) he even gave everyone his phone number in case we needed help.. He is a great ambassador for Alfa travel...
Looking forward to booking my next trip away with Alfa"