“Absolute con. Order submitted, money taken plus extra for 1-3 days delivery. Nothing received! Chased up by email but nil reply. Tried by phone but never answered. Eventually went back to PayPal who refunded me in full.
Stay clear of this company.”
“Delivered an incomplete order, having charged for the whole order, and then did not reply to repeated emails. They may seem cheaper, but that is because they don't send you all you ordered!”
“ATTENTION - DON'T BUY FROM THIS COMPANY
ATTENTION - DON'T BUY FROM THIS COMPANY. Sent back a X Large sweatshirt, filled out the return slip they sent for a refund. It was tracked and signed for. Received no response at all. Emailed them 6 times, also sent them all the paperwork ie: invoice, postage receipt etc. Still no response, tried to ring them, no response. Even went onto the contact page on their website and still got no response. Been doing this since October. Now have escalating this matter with PayPal. This company is a sham, their customer service is non existent. I run a large organisation with 15,000 members across the South of England. My experience with Activewear, will be broadcasted to all my members.”
“I paid for 1-3 days delivery and two weeks later it was thrown over my back fence even though I cancelled the order way before it even processed. Customer service doesn’t exist”
“I placed an offer on the Sunday 16th and paid extra for express tracked delivery (within 1-3 days) as I need this top before Friday 28th and wanted to be sure it would arrive on time.
It has almost been one week and there is no sign of my delivery.
Checked the website - not even dispatched.
Waste of money.
Paid extra for fast delivery (£7!) so expected it to arrive within the week. I feel cheated.”
“Several emails not replied too. Sent the wrong colour but I still had to pay £4.45 return postage. They had my returned goods 12 days before I got a refund. I cannot recommend.”
“We ordered a large amount of zip hoodies from this company and after realising that their sizes are totally off we ordered 2 sizes larger than needed.
Even when we ordered 2 sizes larger, the garments were still too small. Also after washing at 30, the garments shrunk even smaller, bubbled and discoloured. The quality of these products is horrific. The reason they have high reviews is due to offering 10% to leave a review.
After some digging on the internet, I understand that this company has had these same complaints since 2019 so it’s utterly disgraceful that they continue to sell these items with no care or warning.
Avoid this company at all costs. It’s not worth the effort or upset as they cannot rectify the issues they have and their customer service is shocking.”
“DO NOT BUY FROM THIS COMPANY!!! Same story as most other people it seems. Ordered some hi-viz trousers (approx £100), they arrived but were a little on the small size so sent them back as per their returns. The return was signed for but I've not been refunded. It's been 2 months now. I've emailed 4 times but just get an automated "we're a bit busy" email (a bit busy spending everyone else's money it seems). Most frustrating!”
“STILL WAITING FOR MY £149.90 REFUND FOR OVER A MONTH, WITH NO RESPONSE
I have made 3 orders from in a short space of time with Activewear and wish I had used another supplier.
The website looks very professional and sucks you in but please be warned that they have NO CUSTOMER SERVICE at all.
The first order was returned as the item wasn't quite what I was expecting, which is no fault of theirs. But this was returned over a month ago, in accordance with their returns policy and was signed for on receipt. I haven't heard from them since and am still waiting for the £149.90 refund. I have emailed and not even received an acknowledgement.
The second order was great.
The third order had an item missing, and I am still awaiting a response to my emails.
In hindsight I wish I had seen the reviews on this website before ordering from them as I would have been very wary of placing the orders in the first place. Plus I made the orders in a short space of time which explains why I didn't expect the refund before the receipt of the 3rd order. I should have known better.
STAY AWAY IF YOU WANT TO AVOID DISSAPOINTMENT!!!!!!”
