“I wish I could not give one star they are the worst most unreliable company I have dealt with they charge extra for a speedy delivery and with in a few days they send apologies for delays I beg you not to deal with this company they are a letdown”
“I ordered jackets and the company said 3 to 5 working days for delivery. The jackets came a month later.I have to say, I was in contact with customer service during this time and they did respond .I am Very happy with what I got and will order again off them.If you are in no panic with items, then yes do buy here as reasonably priced. Otherwise look elsewhere for service.”
“Arrived after a month of delay. They were ignoring my emails and then refusing to cancel my order before dispatching it. Lost my Costumer and now they asked for 20% restocking fee. They never apologised. That’s not a business, this is a big joke.”
“I ordered a blazer paid£129.95, did not receive confirming order, nor delivery address and delivery date. Website says delivery within 48 hrs unless special fast delivery. After 2 days no delivery, sent email . Customer services advised 2 week delay in delivery. I sent email instructing to cancel and refund, as I needed the garment for a function in 2 days time. Since 10 /10 I have been asking for my money back on Fri 13/10 garment arrives from different company Brooke’s Travern. Returned garment Sat 14/10/23 and since hassling for my money back. Active sent me a return slip with all details now after 5 emails each requesting confirmation order No which I never received.
Stay away from this Company very poor customer service.”
“This company extremely poor on communicating with customers and delays don’t give positive feedback would not use again 20 days plus and still waiting for delivery status”
“Delays, delays, delays.....and no delivery. Avoid this company - they are either fraudsters or very poorly run, either way I suggest you steer well clear.”
“Made my order on the 13th Sept. Quoted 3-7 days delivery. Taking into account 2 days for a bank holiday, the order had not arrived. emailed on the 27th Sept via the online email link. got an automated response that it would be 5-7 days for a reply... no response. Called the phone number and left a message on the answer machine on the 3rd... no reply. Again, emailed to the customer services email address... no reply. Only replied when I tagged them in a twitter post. and even then a blunt reply, " What is your order number?"
My order turned up yesterday ( 06/10/23), nearly 4 weeks after ordering.
With no communication as to a delay, or items out of stock, no responses to messages sent and a rude blunt first contact back, I can not recommend this company in any way shape or form.”
“257433 (S257433-S257433
Activewear group have stolen from me. It’s that simple. I can’t believe they have as many stars on here. On trust pilot, they have 1 and that’s too generous. 3 weeks ago I ordered and nothing. No order and no one answers emails. Company of thieves and scum bags.”
“Avoid this terrible fraudulent business.
Never recieved my order, or a reply to my numerous emails and voicemails asking where my order was.
Eventually went through the bank for a refund and reported to trading standards for fraud.”
“Appalling service they take the money and no delivery , I've just read other reviews and wish I'd done that before I ordered.ill be requesting a refund from Paypal”
“Dont order from here. Go on google and see the real reviews.
Like everyone else we ordered the uniforms for our staff with express delivery. At the time of purchase the website said in stock.
After 3 days of waiting and not hearing fromWe contacted and they said it will be dispatched once it’s back in stock.
We requested a refund and they said there will be a re-stocking fee! They dont hold the stock and the stock wasnt even dispatched and they claim re-stocking fee.
They ignored our email and now marked it as dispatched so they can claim 20% re-stocking fee.
Do not buy from them. There is a reason it has poor reviews. Con artist”
“Absolutely pitiful service. Take your money, don't send your items then ask for 20£ for cancelling the order.
I'm going to have to go to court to get my money back but why on earth are they even allowed to trade!
Wish I'd never heard of them”
“Absolutely appalling service, really cant understand how a company can survive.
I need 50-100 rucksacks, ordered one so I could trial print, and now 14 days later have chased with emails, no response.
Calling you just get a 1070's message to email.......terrible.”
“My items were delayed and have since arrived. Customer services did eventually contact me explaining the issue, which put my mind at rest. If the organization had reached out to all their customers earlier they would have received less complaints. They also needed to change their answerphone message which talks about issues due to covid, this is no longer relevant. I will use their services again as previous I've had no issues.”
