“So I sent a good condition iPhone 13 Pro they offered a good price £381 to be exact. The phone has been in a case all of its life and a screen protector apart from the last couple of days before sending as I removed it ready to send. They received the phone and stated the screen is “chipped” and send a video of a very bright light highlighting a few very very minor surface scratches. Now I understand they need to sell on and the condition reflects this but they are clearly wanting “new condition” phones when listed as “good” condition on the order. Good does not mean new. So they revised there offer to £95. And for the sake of £95 I won’t be filling the pockets of this greedy company I will get the phone back and give it to someone for free who needs a phone. So there is no decline button on there website only an accept so I contacted the chat. To be told to return this I have to pay £14.95 for insured tracked delivery for the value or £10 for return postage insured up to £150. I also declined and after saying I will phone the police and report theft it’s now getting posted back to me for free. But moral of the story if you have a brand new looking phone you may be ok but even the tiniest tiniest of mark you will lose 75% of the value they stated. Luckily I took a video in detail and photos of condition report before sending the phone so il see how it is when I receive it back. Avoid don’t waste your precious time with this company.
I am awaiting there customer relations team to reply to this review to say they run a fair honest policy but don’t be fooled by there clever words. Read other reviews . Google there name and see how many people they do this to.”
“Void at all costs... Basically lied to me the whole conversation. Tech report passed with minor bezel imperfections but dropped over 90% of original price. The person on phone came out with screen burn excuse, but it showd as a pass on the report they emailed me. Apparently they retested it in the space of 12 mins (took 24 hours originally) whilst chatting on teams. Said I'm not accepting that and they offered a free return (usually £10).”
“If I could give zero stars I would
Offered £155 . Sent the phone and the reviewed offer was £20 !! Looked at the video - a few light scratches only ! I asked for phone to be returned and had to pay £10.45 to have it insured for £150! But they said it was only worth £20 ( ok plus a bit for them )
I also was offered an extra £5 (a please come back e mail after I left it a few hours ) I was then inadvertently signed up for a free 30 day trial for McAfee ! So now I have to cancel this and keep checking with the bank to make sure they don’t grab the money every month !!!
Total wide boys. AVOID AVOID AVOID Dishonest and and misleading .DO NOT USE”
“If there was a way to assign zero stars for this review then I would have. Please avoid this company like the plaque. My phone wasn't in perfect condition but was certainly good. Some light scratches on the screen and edges but nothing significant. Was offered around £165 that I was really please with so committed to posting in. I was half expecting a slight reduction seeing how these companies business model operates but to receive an email several days later with a revised offer of £20 was discusting and an absolute pxxx take.”
“Complete scam - I wish I read more reviews other than the top few (which I can only think are fake).
Sent in a perfect condition iphone 13 for a reasonable offer price of £287. They then said it was scratched and 'offered' £200. The video they uploaded did not look like my phone which was in mint condition (always in case with screen protector since new). They want £11 to return it and other reviews say that returned phones never arrive, so is not worth the risk.
Also, they signed me up to a £5 a month direct debit for cybersecuity which took a few hours on the phone to get out of.
They will not answer the 0333 number and are silent on how much that costs while on hold.
It's absolute disgrace that this fraudulent activity can happen in the UK.
DO NOT USE THEM!!”
“BEWARE . Bordering on scammers, Sent my iPhone 12 to them with a value of £200 which was the highest i could find (obviously to get the phone at any cost) . Honestly the phone was fine, as it has been used in a battery booster case for its whole life. they said it was cosmetically damaged, and offered me £100. told them no, and they asked me then to pay £10.50 for them to send my hone back!! if I didn't pay it then they would deem their offer accepted. BEWARE”
“I sent my iPhone 14 Pro in with a valuation of £542. The phone had spent its entire working life in a case - albeit without a screen protector - but the back casing or edges had not been exposed to the elements.
They ‘tested’ the phone without considering to remove dust or clean the device with a wipe.
They offered £400 claiming there was ‘clear wear and tear to the back casing and to the edges’. Upon inspection of the video they sent, it shows dust and debris from where the case had been laid - not any scratches or wear and tear or damage. I think this shows that the company are dishonest in their testing outcomes in hope that the customer will not challenge their claims.
I am an avid user of iPhones and have sent many a phone to a recycling company and always get what they initially offer (or there abouts). But to knock £142 off the offer when no damage exists is disgusting, dishonest and unprofessional. Use this company with caution.”
“Scam! Avoid! Their advertised telephone number was not in service and the chat function on their website was unavailable so unable to discuss the considerably reduced offer!!!”
“Just like everyone else. I wish I had read the reviews. Offered £340 for my iPhone- after they received the phone, it dropped down to £195.
I would need to pay £10/14 to return it, I just didn’t want to take the risk after reading other reviews. So I have reluctantly accepted the pathetic offer.
Crooks”
“Send a phone worth £279, the phone apparently “never arrived” at the warehouse I sent it too, now they’re only sending £150 in compensation because I didn’t use a special courier! Absolute scammers”
“Simple - scammers, send phone, reduce offer by 90%, charge you £11 to get your phone back, sign you up to DD with MacAfee for £5 a month with the bank details you gave them. Avoid avoid avoid.”
“Scammed by we buy any phone
Sent them a iPhone 13 in good conditions was then offered 70 pounds in stead of the agreed 200 they then gave me a new offer of 100
I’m quite confident they damaged the screen as I took pictures with my wife’s phone before I sent it when I compared the marks on the screen the pictures did not add up
It then became my word against there’s avoid this company”
“Offered £140 for a 2 year iphone11 that had lived its life in a case. Offered £60 as the glass screen had wear. Absolute con, visually the phone was like new”
“I googled companies that buy phones and these came up. I got a great price quoted to me, so promptly sent my phone. When they get it, they drop the price from £271 to £185, which is absolutely disgusting. The phone had such minor scratches you could barely see them unless you shined a bright light (even then barely could see) and it was in excellent condition. You can't decline the offer online, so you have to spend ages ringing them.
The person on the phone is rude and couldn't care less, ups the offer by £10 wow. Makes it difficult for me to get my phone back. Says the money will be paid the next day (it wasn't).
Looking at other reviews its clear the deliberately overquote then massively drop it when they get it, which is what con artists do.
Never again will i use this scam of a company and I am attempted to report to Trading Standards as they are very shady.”
“So they offered £180 for my I phone 12 pro.
In good condition etc…
Later I received a message of the amended price:£90
What!!?😂
They sent a link with a video, all I could see someone, anyone, who knows… holding my phone in his hand under light.
That supposed to be the proof, my phone isn’t in good condition.😂🤣
Anyway:
DO NOT SEND YOUR PHONE TO THEM!
PLEASE AVOID THEM AT ANY COST!
And I had to pay £10.75 to get my phone back.”
