I sent my iPhone 14 Pro in with a valuation of £542. The phone had spent its entire working life in a case - albeit without a screen protector - but the back casing or edges had not been exposed to the elements. They ‘tested’ the phone without considering to remove dust or clean the device with a wipe. They offered £400 claiming there was ‘clear wear and tear to the back casing and to the edges’. Upon inspection of the video they sent, it shows dust and debris from where the case had been laid - not any scratches or wear and tear or damage. I think this shows that the company are dishonest in their testing outcomes in hope that the customer will not challenge their claims. I am an avid user of iPhones and have sent many a phone to a recycling company and always get what they initially offer (or there abouts). But to knock £142 off the offer when no damage exists is disgusting, dishonest and unprofessional. Use this company with caution.