Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

VioVet Reviews

4.6 Rating 1,962 Reviews

92 %

of reviewers recommend VioVet

Company Reviews

4.6

Based on 1,962 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01582 842096

Location:

VioVet Ltd 53, Bilton Way
Luton
LU1 1UU

Write Your review

Tell us how VioVet made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

VioVet 1 star review on 10th July 2023

VioVet 1 star review on 21st September 2022

VioVet 1 star review on 21st September 2022

VioVet 1 star review on 28th July 2022

VioVet 1 star review on 28th July 2022

VioVet 1 star review on 28th March 2022

VioVet 1 star review on 19th January 2022

1

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VioVet really seems to have taken a nose-dive when it comes to service. I ordered a supplement for my dog before Christmas. I knew the delivery window was January 10th - 18th, but that end date came and went without any contact from VioVet. I found that the order didn't even show in my online account with them. I did get a reply to my email within a day and they say end of next week, but as there was no mention of my order missing online and they even told me to edit it, I suspect a canned response.”

Posted 3 months ago

“Placed an order 25th December which showed delivery 5th January still no sign of it, no correspondence as to what’s going on, no reply to emails”

Posted 3 months ago

“Terrible service order not even dispatched after 2 weeks no replies to many emails an absolute waste of time a much cheaper and quicker service provided by Animed and others avoid”

Posted 3 months ago

“I placed an order for dog food on the 20/12/23 expecting the usual christmas delay, however it is now the 18/1/24, this was the last date for delivery of my goods however unfortunatly I have not received said goods and have had no update from the company. Tried to contact them by phone regarding delivery of my order today but phone system offline presumably to prevent any contact with customers, the message on website states long waiting time. I emailed them and received an automated reply stating it will be at least seven days before I will have a reply. Viovet appears to think this is acceptable customer service. I have used Viovet before without issue so I am not sure whats going on but the service received so far for this order is poor.”

Posted 3 months ago

“I ordered Wofcol dog food on the 21/12.2023. it has not arrived. Spoke to someone on Friday 12/1/24 who said the food was in stock but because of change of warehouse slow delivery but would be sent this week. Have tried calling today the number is engaged and is not accepting ring back. Email is not working either. Have already taken my money!!”

Posted 3 months ago

“I've been waiting for my order for over a week, the company is not responding to my emails and the phone number 01582 842096 is now unobtainable. The website says they've recently moved so I assume something's gone terribly wrong. This doesn't help my dog's arthritis!!”

Posted 3 months ago

“When I ordered the items on 1st January, they were showing stock. Now when I look at the status of my order on 15th January, stock is being allocated. I try not to use Amazon... but when they can supply next day and specialist suppliers cannot supply within a fortnight, it's difficult to find a reason not to.”

Posted 3 months ago

“Been waiting since 29/12 for my dog’s prescription medicine. Already purchased a weeks supply to tide me over as the order still hasn’t been delivered. I have called them tons of times but only got to speak to someone 3 times. I was given a £10 refund for the inconvenience. Now have to go and get another weeks supply from my vets 😡😞 I am wondering if I should complete a PayPal dispute? I am starting to panic now!”

Posted 3 months ago

“I placed an order on 19 December for delivery by the week after. I still haven’t received any goods and no communication. When I call them And get through after 45 minutes there is no explanation and no new delivery date. When you have to feed your animals it is just not possible to work with a company like Viovet who don’t seem to care about animals. I also want to mention that the previous delivery arrived with out of date goods. It makes you wonder what is going on.”

Posted 3 months ago

“Absolutely awful ordered on 2nd Jan - still hadn’t despatched by 11th Jan. included prescription medicine which I now urgently need. Can’t get through on phone and apparently emails could take up to a week to respond to! Not good enough!”

Posted 3 months ago

“I have used this company a few times and always been good but this last order has been very disappointing. I ordered dog food on the 10/12 and received a email to say it would be delayed as no stock for one of the items . I thought that’s ok as I have enough until new year so thought it would here by then . Come the 04/01 I emailthem to be told change of warehouse had caused delay and it would be sent in next 3-4 days!? Having to email again today 11/01 as no order or email to advise when it will be delivered. I have gone to another supplier and if this is ok will probably stay with them .”

Posted 3 months ago

“I emailed a prescription from my vet for heart medication for my dog. Placed the order on line and paid for first class delivery. I was then informed by email that the medication could take up to 11 days to be received. When I finally was able to speak to someone I was told that this is due to changing warehouses. I have therefore had to contact my vet to buy sufficient medication to carry me through as my dog needs it every day. My daughter who buys her dog food from them on a monthly basis has been let down and has now cancelled her order because she was running out of food. Surely they could have emailed customers to let them know about the delays before accepting orders and taking payment particularly when life saving medication is required.”

Posted 3 months ago

“I have now used this company twice to buy a controlled medicine (Gabapentin) for my dog (in Dec 23 and in Jan 24) and, in both cases, had to wait several days for despatch despite having sent a written prescription by first-class post. In both cases, I had to buy extra tablets from my vet at considerable expense, which defeats the object of buying on-line. For important drugs and medicines, I expect same day despatch on receipt of a prescription and have always experienced this with other on-line vet medicine companies. Whilst accepting there may be a short delay due to the need for a hard-copy prescription for controlled drugs, I believe the delays with this company are unnacceptable and in future will be shopping elsewhere. ps Perhaps I ought to have been warned when I had to spend 30 minutes in a phone queue waiting to place my last order!”

Posted 3 months ago

“terrible customer service. no contact to say order delayed. 20 minute wait to speak to someone and then they couldnt even say when the order would be fulfilled AVOID”

Posted 3 months ago

“The price for a box of Gourmet Perle cat food (96 sachets) was quoted as £25.99, or thereabouts, and as I put in my card details, that is what I was told I was being charged, about £10.00 less than Amazon. It arrived promptly, hence two stars. I have just checked my bank statement, and I was charged £36.99. Considerably less than impressed with Viovet.”

Posted 3 months ago

“Usually they are quick to dispatch but ordered on 12 dec knowing I had a weeks supply left, website showed all in stock, over a week later I was emailed to advise 1 item out of stock, I edited order and got refund, hoping would then be dispatched. . 18/12/23 still awaited confirmation of dispatch so I sent another email to chase delivery. 20/12/23 response stated order now in queue to be picked and packed, and email to confirm delivery will be sent, expected date up to 3 Jan. Another email sent 31/12/23, no reply. 3 Jan was finally told they have moved warehouse and its 5x times bigger and to expect another week of delays. Customer service is dreadful and at no point did the website advise out of stock or delays. Waiting for order still and is now 5/1/24, been without supplements for over 2 weeks now. Will not buy from them in the future.”

Posted 3 months ago

“17days - no delivery .nor response to e- mail - telephone- or request for refund. -sconsumer -stuck !!!”

Posted 3 months ago

“Terrible customer service AND delivery. Ordered on 4th December items that were all listed as in stock. They were ALL for Christmas presents including ones from Father Christmas. Now we are the 19th December and not a single person at the company (I have phoned and emailed) can even give me a hint of when the items are due to leave them claiming they are "unable to give me an ETA at this time" In short -my order was forgotten, so why it hasn't been prioritised to get it out ASAP god only knows. Mistakes and mishaps happen, it's only human, but its how the problem is rectified that counts and I am severely unimpressed.”

Posted 4 months ago

“The dog food I ordered two weeks ago is still not here. I’ve had to go to Pets at Home to get food as I’ve run out. I’ve messaged them…but they haven’t even replied. Just dreadful service.”

Posted 4 months ago

“The prices are good and the range showing as available is good too, but that's where it ends. Delivery is painfully slow and we had to buy elsewhere while waiting a week for delivery. Customer service is almost none existent too. It's a shame because they could be so much better.”

Posted 4 months ago

«
1
2
3
4
5
»

VioVet is rated 4.6 based on 1,962 reviews