Usually they are quick to dispatch but ordered on 12 dec knowing I had a weeks supply left, website showed all in stock, over a week later I was emailed to advise 1 item out of stock, I edited order and got refund, hoping would then be dispatched. . 18/12/23 still awaited confirmation of dispatch so I sent another email to chase delivery. 20/12/23 response stated order now in queue to be picked and packed, and email to confirm delivery will be sent, expected date up to 3 Jan. Another email sent 31/12/23, no reply. 3 Jan was finally told they have moved warehouse and its 5x times bigger and to expect another week of delays. Customer service is dreadful and at no point did the website advise out of stock or delays. Waiting for order still and is now 5/1/24, been without supplements for over 2 weeks now. Will not buy from them in the future.