Clarks Reviews

Name: Clarks
Address: -, - -, Somerset
Rating: 3.09

3.1 Rating 78 Reviews

51 %

of reviewers recommend Clarks

3.1

Based on 78 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat

About Clarks:

C & J Clark Limited was founded in 1825 in Street, Somerset. Clarks is one of the UK&s largest, privately owned company&s. Sold in nearly 150 countries worldwide Clarks has a broad reach, creating footwear for men, women and children.

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Anonymous

Miguel A

Anonymous

Anonymous // 01/01/2019

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“I never received my order!”

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Posted 3 years ago

“Great customer service and great worker her name was Rachel from ls1 Leeds store”

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Posted 3 years ago

“When I was buying my shoes they looked after me well by asking me if l was ok by that l was so happy”

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Posted 3 years ago

“Despicable company; I returned a pair of unworn shoes to Clarks, received by them on 11 Nov., for refund. They have REFUSED to date to award the refund they owe, contravening consumer law. They failed to reply to dozens of e mails, sent over several weeks only responding when I left a bad review. They REFUSED to process a formal complaint, contravening good practise and potentially consumer law. I raised a dispute with my bank, and Clarks now REFUSE to process the formal complaint AND REFUSE to award the refund they have owed me since 11 Novemeber. I have complained to consumer agencies as well as raising a dispute. Customers should not have to do all this to get refunds owed. DO NOT USE this company; I will never use them again.”

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Posted 3 years ago

“Absolute rubbish! £40+ for my toddlers shoes and hardly any to choose from. Everything was out of stock or discontinued. I was brought 4 pairs of shoes out which were all hopeless- 2 red pairs (won’t match anything), a pair with laces (for a 2 year old??), one was £46! The assistant couldn’t phone another branch for me, couldn’t look online and told me the boots I really wanted was discontinued - Even though winter is about to start! No new shoes coming in either. Far too expensive and rubbish service. Clark’s is a joke!”

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Posted 3 years ago

“I went in Clark’s at Telford today and the customer support I got from a member of staff named Helen was absolutely amazing .She was very thorough in all aspects of her work.Very Happy customer😍”

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Posted 3 years ago

“Customer service is terrible, so frustating cause I'd been a customer for many years. Never received one of two orders. I sent them four messages, no answer, yet.”

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Posted 3 years ago

“Visited Gloucester branch and have to compliment the staff on their friendliness and professionalism. Nothing was too much trouble for Chantal and she spent time sorting through shoes and sizes - even finding some excellent sale bargains for me. Well done Gloucester.”

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Posted 4 years ago

“We purchase two pairs of school shoes for our children last year. After less than 1 term of use, both pairs have are now leaking in water. We visited the store last weekend and spoke to Manager who advised that if the children's feet had grown, then they could not help. Children's feet are always going to grow, this is why we get a slightly larger shoe so they last a little longer. Both children's feet had grown so they could not help. Disappointed by the quality of both pairs of shoes and how long they lasted. Always bought Clarks shoes as they are supposed to be high quality, this appears to be no longer the case!”

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Posted 4 years ago

“I would like to complement and congratulate the staff at Clarks in Witney. They not only provided an excellent and patient service for myself and other customers during a recent visit, even though it was a very busy day during the sales, but also behaved in an admirably calm and professional manner when attending to a particularly challenging customer at the till. Very impressive! Even though I didn't find anything my size in the sales, it goes without saying that the 'normal-priced' Clarks shoes I bought, as ever, offered excellent value for money.”

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Posted 4 years ago

“Absolutely great service by hilary adamson.Nothing to much trouble .Happycustomers 😊”

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Posted 4 years ago

“Absolutely greats service from hilary adamson .Great with my grandson nothing was to much trouble .Happy customers😊”

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Posted 4 years ago

“Absolute great service by hilary adamson sunday 29th sept.Was so kind and took time qith my one year old granson .Nothing to much trouble thanku so much😊”

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Posted 4 years ago

“Dear Sir/Madam, I am deeply sorry to inform you that my warranty for a pair of sandals from your company was not valid after 15 days after the purchase and only 3 times when I used them. I live in Romania and I purchased them from a local mall. After 3 days, the leather started coming off without any reason. When I sent them to the technical department to be inspected, they gave me an absolutely incredible answer: involuntary accident of both feet, inappropriate usage of the sandals. I am inclined to believe that they have no qualification in this field and they misrepresent you overseas. I will go to the next level of officials locally, but I just wanted to draw your attention to a fact which might affect the good reputation of your company worldwide. I doubt that your experts would find such a solution to solve this problem. It is outrageous and I think it is my responsability to share with you how non professionals are discrediting your name. Yours faithfully, Carmen Sardarescu”

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Posted 4 years ago

“Shoe fitter was helpful and knowledgeable and very pleasant. Customer service is something many people have forgotten how to do. Thank you Sarah Fort Kinnaird for showing how it is done.”

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Posted 4 years ago

“Had a very pleasant young man derive me. I wanted some light coloured shoes and saw a pair the same style I already had but in a different colour. They were out of stock but Tim asked where I lived Channel Islands some firms will not deliver. He has arranged for me with free delivery. Just waiting for them to arrive. Good Service”

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Posted 4 years ago

“I spoke to a very nice young man this morning called Harry,he was able to sort my order out for me ,and I must say ,what a very polite person he was on the phone ,excellent phone mannerism.🤔”

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Posted 4 years ago

“Pathetic service Bought school shoes for my son in Feb 19 from Crawley mall store, my son was not entirely happy with the shoes but the fitter said that the shoes were fitting perfectly and if we had any problems Clarkes have 4 months fitting warranty. My son stopped wearing the shoes within 2 months as they are tight and when I went to Clarke's they said there was no 4 months warranty, the girl gave me wrong information. Also, to prove that the shoes are tight I need to make my son put on the shoes for a week and if there are blisters then they will know that the shoes are tight!! How sick is that!!!”

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Posted 5 years ago

“Friendly fast customer service today from Nunya at the high street Kensington shop”

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Posted 5 years ago

“I have used Clark’s in Kidderminster for over 16 years I have always had an excellent service the staff have always been top class until today. A lady with no people skills not prepared to go the extra mile miserable and unaccomadating what a disappointment. The member of staffs name is Kelly and she has really let the shop down today. Very disappointed good customer.”

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Posted 5 years ago

Clarks is rated 3.1 based on 78 reviews