I ordered a used DSLR camera body from the Chester shop. The parcel arrived (a day late - received refund of next-day fee) with no camera in the box, when I rang to raise the issue I was left feeling that it was obviously either down to me or the parcel company. When they called back to tell me that 'I was correct' I obviously wasn't very happy - I said I knew I was correct, I opened the damned empty box. They then sent the camera body by Special Delivery, sorted. I was told that the office manager was looking into the cock-up, I was expecting a call with an apology and explanation, but hey you can't have everything.