I recognise I am writing this review during a pandemic and because of this I can only imagine how busy orders have been and how difficult it will have been to fulfill all of these with no problems. I am just writing my own personal review. Online order was fine. Delivery was made on time. Some difficulties were experienced soon after setting up the tub... This was reported to Wave. Difficult to communicate via email only which was frustration and I believe Wave should have a customer service contact number. I resulted in starting all over again with the tub and nearly 2 months on we continue to enjoy using it. So whilst extremely annoying and disheartening at the time with very little support from Wave, I have since had no reason to follow this up or report further issues. The hot tub itself is sturdy, comfy and keeps its heat relatively well. It could be improved by being a bit quieter and the cover could have some insulation built in.