First machine arrived in garbage bags after FedEx smashed the crate. I refused delivery and sent it back. A week passed before titan reached out and scolded me on not buying shipping insurance. But I explained I just don't accept damaged goods and won't take a chance when it's a 2k+ investment. They shipped a new one out and it arrived in another week in perfect shape. No complaints on the functionality or build other than some rather heavy powder coating in spots and the weight stacks being various shades of black rather than consistent. But that's a very small gripe