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Yodel Reviews

1.1 Rating 5,395 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

1.1

Based on 5,395 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 13th April 2024

Yodel 1 star review on 8th April 2024

Yodel 1 star review on 8th April 2024

Yodel 1 star review on 8th April 2024

Yodel 1 star review on 8th April 2024

Yodel 1 star review on 8th April 2024

Yodel 1 star review on 8th April 2024

229

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yet again the Llandudno depot have managed to make parcels disappear. This time they didn't deliver to my chosen store but to 'next closest' which wasn't, but went past 10 other collection shops to be delivered to a store 20 miles away from me. I spent over a week trying to contact about this but the phone system is absolutely useless. I had to take the afternoon off work to make the trip, onlyto find that the store they 'delivered' to doesn't exist - and even better, you can't find it on the yodel website so how they managed that one I don't know! 3 times I've been told it will be redelivered, all lies. Then today I was told its been delivered to my local store now, after I've made the inconvenient trip! And it gets better...turns out that was a lie too, and actually they can't get hold of the store to arrange collection - probably because the shop doesn't exist! I had a very rude customer service person who wouldn't help me and hasn't listened that I want to log a formal complaint. I want compensating for the wasted journey.”

Posted 1 hour ago

“I have been waiting for two deliveries from eBay for over a week now and the tracking info is just repeating the same thing, I am not happy.”

Posted 6 hours ago

“My parcel did not get delivered on the day they’d said. I then chose a Yodel store open 7 am - 10pm but their driver says they were shut. I went to the store and they said nobody had called. Happened 4 times so I told them to return to sender. Terrible company and will never buy from any company that uses them.”

Posted 8 hours ago

“They are the worst company ever, they're taking too long to process their delivery.”

Posted 11 hours ago

“I am a 4.5 month (high-risk) pregnant woman…due to this I cannot lift heavy weight. The delivery man arrived to our apartment lobby with 3 large (2.5m and 10+ kg each) boxes. I asked him politely to help me out by pushing them up the stairs to our door with the trolley he had with him. He simply refused that, so I asked why. He then YELLED at me about parking and told me “No. Go and ask someone else”. On the top of it, he was kicking the boxes while offloading the trolley. The items cost £400+, couldn’t leave them in the lobby so I had to stay there guarding the parcels until someone (another delivery man, different company) saw me crying and came to help. Terrible service Yodel. And we paid for it. I was traumatised by the driver’s attitude and the loud yelling.”

Posted 18 hours ago

“Driver has address. Driver has postcode. Driver has what3words location. You stay in. You wait. You wait. You wait. Message arrives to say driver cannot locate address. On a main trunk road in centre of large village with several relevant POIs, post office, pub, hot food takeaway. Contact yodel chat. Confirm what they already know. Assured it will be delivered tomorrow. Three days later, repeat. Yodel chat says it will be delivered. Driver determined it won't. Nobody in village knows anyone who has had successful 1st time Yodel delivery, no such thing exists. Waiting.waiting.waiting.”

Posted 1 day ago

“Waited in all day to get a message after stating 1 person ahead of me, then cancelled delivery by saying sorry you weren't in. Just as bad as Evri”

Posted 1 day ago

“This company are absolute liars..they said they came the other day .while my son waited in for them..nor true..they cancelled the first delivery saying it was out of their hands...I changed the day for delivery on the app to today..then the webchat costumer service ended chat twice..plus said they were coming..never showed up..said I missed them..absolute cowboys..worst service ever.still no parcel and non the wiser when I will receive it..what a joke and waste of a day's wage waiting in for them..the parcel is from Virgin which don't get me started on them too.”

Posted 4 days ago

“Yodel delivery driver just brought my computer chair. I asked him if he could lift it in the door for me as it was quite heavy.I am very grateful as he lifted it in Thank you so much young man.”

Posted 4 days ago

“Left parcel on door step, no ringing door bell with house full of people”

Posted 4 days ago

“Shocking have a safe place to leave parcel didn't leave it, almost impossible to contact customer service why do companies use these clowns set of jokers see other feedback”

Posted 6 days ago

“Pointless business! How is this useless place still in existence and where the hell do they find their drivers from, half of them struggle to even find the front door its hilarious”

Posted 6 days ago

“Absolutely appalling delivery service. Promised a 2 hour delivery slot and tracking showed as me being next stop at 2pm. Driver decided. It to deliver! Given another 2 hour time slot 2 days later and again driver decided not to deliver when tracker showed him as a minute’s drive away at 2.30pm. Livechat agents work from scripted replies and give promises of delivery the next day which never happen.”

Posted 1 week ago

“WARNING PLEASE PLEASE DON'T USE THIS COMPANY ABSOLUTELY TERRIBLE SERVICE KEEP AWAY BE WARNED”

Posted 1 week ago

“One of the worst service, even they couldn't find the address they never call the concern person!!!! And make so many excuse!!!!!!! I will never ever recommended Yodel”

Posted 1 week ago

“Awful delivery, my parcel was ‘failed to be delivered’ still haven’t got it! However the live chats were helpful”

Posted 1 week ago

“Joke. Worst experience ever”

Posted 1 week ago

“Shocking service from the start Parcel undelivered as they do not know where it is, 1st it says out for delivery then says nothing. How can they get something so simple so wrong”

Posted 1 week ago

“If the yodel delivery driver brings my JD trainers back I'll give 5 stars ( he left me someone else's parcel ) well planned !!!”

Posted 1 week ago

“Absolutely shocking company. We were waiting for a delivery from Yodel today. It was brought to us by a person who lived a couple of streets away and found it propped up gains a wall in the street in which he lives. Yodel texted to say it had been delivered to our neighbour at house number 18.it didn't say in which street. In any event, we live at number 42, twelve houses away from the number 18 in our street.”

Posted 1 week ago

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Yodel is rated 1.1 based on 5,395 reviews