“Didn’t get all the things I ordered. First repley was “We dont believe you”
I for my money back fir that item but since I paied custom fee and tax, it was a really bad deal for me.
Never going to shop there again”
“Product good! Unfortunately one item out of two was not as ordered.
Used on line contact form to seek help, but have received no reply!
What a pity!!!”
“Great Service, timely delivery. However, UPS is not the cheapest way to get international delivery into Canada. Even though delivery may take a couple of days longer, the postal service from Britain is normally a lot cheaper.”
“I ordered a medium PVC bag with short handles and the picture with my invoice showed the bag with short handles but I actually received a bag with long handles. When I had to request a returns sticker I was told that they don't make these bags with short handles anymore. Extremely disappointed.”
“I received a damaged order (probably broken during delivery). I wrote to Customer Service, and they immediately sent me a new product. Very pleased with that :)”
“The product and price were good on the web site but the shipping and customs charges to ship to Canada were really high. The customers bill on delivery was a surprise and that cost should have been noted somewhere before the purchase.”
“Buyers from the EU beware that what is mentioned as "taxes" in the checkout, is not: import duties. You have to pay import fees seperately, but this is not mentioned anywhere. Ulster Weavers shows you Euro's and taxes added, but this doesn't mean you're finished paying. I ordered a €9,95 item, on which €14,95 (ouch!) shipping was added, then €4,32 taxes, totalling €24,90, then had to pay an additional €13,78 in import fees when the package arrived in Europe mainland. These €9,95 oven mitts became seriously expensive (€38.68). When buying goods from Amazon in the US or AliExpress from China, import duties are handled at checkout. It was probably a bit too much to expect this from Ulster Weavers as well. Yay Brexit!”
“Love this company. Ordered lots of tea towels and an apron. The quality is fantastic. The ordering process was easy and the items arrived within a few days. Cannot fault this company and would highly recommend.”
