“Do not use this company under any circumstances, they are fraudsters. Charged £700 for a lock replacement / door opening. Also made to feel intimidated in my own home when questioning the cost and forced to pay. Have since checked costs with other local locksmith and the work should have cost no more than £150. When complaining they also tried to fob me off with a £92 refund. Have reported them to the police and trading standards and will be taking legal action.”
“Really pleasant service from a really top guy who did his best to damage the locks as little as possible and who got us in to our flat very quickly. It’s just a shame they charge £340 for a lock that costs £45 on screwfix. Because you are stuck outside the flat you feel obligated to pay it. But I wish I had looked around a bit more.”
“Under no circumstances should you have anything to do with this firm - unless, of course, you want to be fleeced. I was charged £289 plus VAT for a lock that several reputable locksmiths (members of the Master Locksmiths Association) said should have cost £50 including VAT. If you need a locksmith, go the the MLA website and choose one in your area.”
“I called out for an emergency locksmith last month - a locksmith was sent out by Keys 247 within 20 minutes. The locksmith arrived, completed the work in 45 minutes, but charged me an exorbitant 1500 pounds for the privilege. As I was locked out of my house, I had no choice but to pay as I assumed incorrectly that this was a standard amount.
I subsequently have complained to keys247, but have had no joy. I have given them my contact number asking if they could call to discuss, but they seem disinterested.
I will never be using their service again and will be actively discouraging anyone from doing so as well.”