“Easy transaction and prompt delivery, thank you!
I would suggest you look to improve your packaging as this presently does nothing for your brand...even some tissue paper would be a nice touch?”
“Great service! I ordered hair brush and cleaner not realising the hairbrush already came with a cleaner, House of Astley called me to check whether I needed two cleaners, I didn’t, and they cancelled part of the order, refunding me straight away. This saved me the hassle of returning the item.
Love it when a company proactively provides great customer service!”
“I requested express delivery for an item which was a gift, and the customer service team dealt with my order very quickly and informed me when it was on its way - thank you!”
“Products came basically as expected (one item had a damaged box, which was a shame as it was a mother's day gift), and very quickly, and at a very reasonable price.
However there was a real improvisational feel about the packaging, for example one group of products were packaged together in a trek granola bar box, so just not super professional or neat.
But like I say, fundamentally the products were exactly what I ordered and they came very quickly and were very reasonably priced.”
Posted 1 month ago
Hi Matthew
Thank you for taking the time to post a review. We have recently experienced a few packaging issues with the gift sets which we are now sorting out. I'm glad that the Fenjal products themselves were as expected. Once again, thank you for your feedback.
Kind regards
Roger, House of Astley
“Products good and reasonable price delivery was extremely slow had to chase as no email to confirm items were posted delivery stated 48 hours tracked but was actually sent 2nd class”
“This brush was purchased for my sister in law who wanted a replacement for an almost identical one given to her by her mother many years ago. To see the two brushes side by side was a revelation because apart from the colour they were identical although the older was clearly at least 50 years old. The lady was delighted and on using it said it felt the same with the skin deep strokes providing the control and direction she sought. Really excellent, thank you!”
Posted 1 month ago
Hi Andrew
Thank you for your feedback. Mason Pearson clearly are using the same quality craftsmanship today as they were 50 years ago!
Enjoy your new hair brush.
Kind regards
Roger, House of Astley
“I am extremely disappointed and a little angry that a wonderful 90th birthday gift for my elderly sister (who is in a care home in Hove many miles away and who I have not been able to see for over a year) is not the DELUXE GIFT PACK which I thought I ordered. The contents were delivered in an old cardboard box and not in a GIFT PACK I feel very let down and wished I had bought a selection of FENJAL from Boots ....”
“I ordered a mason Pearson brush and comb. They arrived quickly and a good price.”
Posted 2 months ago
Hi Abigail
Thank you for taking the time to post your comments, it's very much appreciated.
We hope you enjoy your Mason Pearson brush and comb.
Kind regards
Roger, House of Astley
“My order was delivered very promptly and well packed. Very pleased.”
Posted 2 months ago
Hi Cynthia
Thank you for taking the time to post a review, it's much appreciated! Glad that you were pleased with the packaging and delivery.
Kind regards
The House of Astley Team
