“Bought for my eldest son’s birthday. He researched eco watches and wanted something which incorporated different materials. On that basis he chose Holzkern and he is delighted with it. In particular the marble facia is a delight and reflects different colours depending on prevailing light.”
“I purchased two watches. Both were delivered within the timeframe stated. The products and the packaging are beautiful. Thanks, Holzkern! We really appreciate the quality.”
“Preso per un regalo di compleanno, ordinandolo perchè era terminato sul sito.
Arrivato nei tempi previsti e con tutto quello che era indicato nell'acquisto.”
“Non vi conoscevo,navigando su internet ho aperto il vostro sito,sono subito rimasto sorpreso nel vedere dei prodotti veramente originali ed unici usando il legno,sito ben costruito con facilità di navigazione,prodotti bellissimi continuerò sicuramente ad acquistarvi”
“Non si possono che fare i complimenti a questa azienda dove i prodotti, almeno per quello che ho acquistato io, sono belli, solidi con materiali di qualità e curati nei minimi particolari compresa la confezione con all'interno accessori dedicati per la modifica della lunghezza.”
“Unkomplizierte Bestellung und schneller Versand. Schöne Verpackung, nur die Anleitung zum aufladen der Solaruhr musste ich etwas suchen. Wäre toll, wenn die mit in der Packung ist.”
“I bought this watch for my husband’s 50th birthday and our 20th wedding anniversary because he likes watches and this is unique. However the watch came to us defective and we had to return it. The return process is long and convoluted and I still have not got my money back and they never even offered to ship a good watch to me. Absolutely lousy! Such a scam! Will NEVER buy anything from here ever again. Too bad because the concept to have eco-friendly watches is a good thing and I would have like to support it.”
Hi,
thank you very much for your review.
We are really sorry that you had this experience with your brand new watch.
If there is a problem, we are there for our customers and we are always eager to offer a quick and fair solution.
Actually, in case of a claim, the watch will always be repaired or exchanged unless the customer explicitly wishes for a withdrawal. We kindly ask for your understanding that a claim therefore has a longer processing time than a withdrawal, as our repairs team always tries to fix the issue on site to ensure that you will receive a flawless piece of nature.
You have already been in contact with our customer service. We are very happy that your case turned out well and that we found a suitable solution for you. :)
However, if you still have a question or concern that we can help you with, you are welcome to contact us via our service form here https://www.world.holzkern.com/en_world/faq/ or directly via our e-mail address hallo@holzkern.com.
In our experience, the service form is the quickest way to reach us because it helps us to assist you in the best possible way based on the information you provide.
Once again, I apologize for the inconvenience caused.
Kind regards,
The Holzkern Team
“Die Holzkernhomepage ist toll und übersichtlich gestaltet. Die Produkte wunderschön und qualitativ hichwertig. Die Lieferfrist ist kurz und die Verpackung sehr schön und aussergwöhnlich. Werde gerne wieder bei Holzkern bestellen.”