“The one star is simply because I have not yet received the product. I ordered at the weekend and was informed by email from USP,the carriers,that it would be delivered on Tuesday.
So I waited for it. At the end of the day another email told me it would be delivered on
Wednesday. Again I waited for it.
I tracked it and it was on its way apparently. It did not arrive.
Today is Thursday and there has been no notification about where it is.
I tracked it again and there is no information on it after 3 am yesterday.
It has not been possible to get any response to my emails.”
“We bought and paid for 3 Hand Sanitizer Dispenser Machines which should have come with 2 containers of sanitizer for each dispenser, but after a couple of weeks we only received 1 Dispenser with sanitizer. Nobody is replying to any of our phonecalls, we haven't received the outstanding items so have had to buy sanitizers from shops. Really hope we haven't lost our money too!?!”
“I was so pleased to have found what seemed like a good quality supplier of hand gel at reasonable prices with a promise of prompt delivery. I ordered £90 worth with the promise of same day dispatch and delivery in a few days. I waited patiently, nothing arrived. I tried to call but no option to discuss anything or leave a message. I emailed. A long time later I received a response (days!) telling me that my original order had gone missing so they would send another out. Another week passes and I receive a box with the wrong number of bottles in, I ordered 8 and only got 4. I chase them up and ask them to supply the correct amount. I haven't heard anything back. If they can't keep up with their supply then why not employ more staff to keep up with demand - or maybe just pocket the profit yourself and provide really poor customer service. Having politely requested a refund of the full delivery of my order (not much to ask for!) I shall now be issueing a charge back with my credit card company. It's issues like this that mean all our merchant fees are higher as it's the only way I can get back what is due to me - very annoying.”
Posted 2 weeks ago
We are sorry to see that your original delivery has not been found. On checking with UPS, we can see that someone at your residence has signed for it, and it is marked as delivered, the next day after we shipped it.
We have now refunded your card, 3 days after you have requested it.
We hope this goes some way as an apology for the inconvenience this has caused you.
“The hand sanitizer arrived promptly but doesn't work very well and the infared thermometer ordered at same time has yet to arrive and no email or information regarding the delay or when it is likely to arrive although it has been paid for”
“A review order and paid for !! 30th june,
not yet had the hand sanitiser deliver email company to see where the item is one reply! still no order! telephone no answers I won't buy anything from this company take the no goods .”
“I was expecting my delivery on Tuesday and it's now Saturdsy and still no 5ltr sanitiser. Tried messaging Covex and received an automated reply that it's on the way but this was days ago. Feels like a scam , not happy at all”
“I have bought hand sanitizer gel for years & when I saw this I hoped for the price it would be good I bought the 5ltr BTL but when it arrived I was so dissapointed it's like water not gel at all it's so thin it Pour's off your hand b4 u get it rubbed in I would've been a regular customer if this had been a thick consistency but water would do just as good a job for £54 this is a very bad buy ! Very dissapointed 😢”