Wilko Reviews

Name: Wilko
Rating: 2.85

2.9 Rating 572 Reviews

45 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.9

Based on 572 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“no or little germination from wilko brand lettuce seeds other brands no problem anybody had the same problem?”

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Posted 9 months ago

“I just want to say went to wilkos to pick up some bird food and dog food and when I got to the cashier was very helpful very efficient and very helpful even helped me pack so happy with the service received from ms Constance”

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Posted 9 months ago

“Bought a Hampton garden corner sofa unit £299. Worst flatpack I have ever had to try and put together, 60 of the same bolts included to put it all together, some parts the bolts were not long enough, items didn't line up properly to get all bolts in, items not labelled up, so trial and error finding what parts went where. After 2.5 hours I have two of five pieces finally together. Will attempt the rest tomorrow. Seems flimsy and poor quality. NEVER buying furniture from Wilko again !!”

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Posted 9 months ago

“I have no option to give negative stars, otherwise I would! I am not the person to get annoyed or write nasty reviews but they have brought me to my lowest point. Their customer service is utterly miserable!! I have ordered a gazebo on 27th April, on the same day of the delivery I have filled for a refund as it was not suitable. IT HAS BEEN 2 MONTHS SINCE THEN !! Their customer service either ignore me completely, or tell me " we have refunded you please wait 10 days" . I wait 10 days then nothing happens and they tell me " we are just on a call with the seller now, we will get back to you " , another week passes and nothing !! To make things worse they didn't even provide me with an order number after ordering and taking my money. How is this possible?? Hundreds of £ kept and not even the decency to resolve it after 2 months! I have never in my life experienced a more useless customer service.”

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Posted 10 months ago

“6 May ordered 2 rolls wallpaper with a delivery date on or before 18th May. 22 May phoned to advise them that order had never arrived and was told he would cancel order and arrange refund £28.95. several emails still no refund and in one they told me not to send emails as they were busy!! I have bought wallpaper now and wall looks lovely, but no refund. I could just let this go, BUT NO. Why do companies do this. I have now had an email asking for all my details again which I sent by return. I got a bit excited that surely now my refund would be forth cumming. Oh no. 2 more weeks on nothing not even an acknowledgement that they are now in possession of all my details. The daily send emails to tempt me to continue shopping with this terrible company and I will continue daily to request my refund. I won't go away. Wish me luck!”

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Posted 10 months ago

“I bought some products from you on line. Only part of the order was delivered it has took over a month to actually sort it out. Which I have done myself after numerous calls to wiko with no response. So I eventually contacted the company that was supplying to Wiko who sorted my complaint immediately. Shame on you I will bever purchase anything from your store again”

Helpful Report

Posted 10 months ago

“Ordered 2 rolls of wallpaper on 6may with delivery by may18th. By May 22 it had not arrived so had to buy some locally. Contacted Wilko by phone (took ages) but got through and was told he would cancel order and request refund. On the 27th May the wallpaper arrived. I have now emailed several times eventually being told not to keep emailing but they were busy and would get back to me. It's now the 17th June I now have 2 rolls wallpaper wall has already been done and still no refund. There is something very wrong with this company.”

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Posted 10 months ago

“Absolute shambles. I purchased a sunlounger on 10th June, delivered 13th june. On Wilco website it states fully assembled. Arrived in many pieces. Poor quality. I am attempting to return it. Wilco phone lines are not working. Complaint line not working, for 2 days now. I’ve sent an email and a what’s app message. I advise you not to purchase from Wilco, such poor service.”

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Posted 10 months ago

“Always Excellent service from TINA T she is always positive and happy to help, as a long-standing memeber of the wolverhampton branch never ever had a problem with the service, even thou I loved my local branch on corner of SNOWHILL, but the newer branch in the mander centre has a lot more stock, and still great deals on offer thankyou kind regards Stacey”

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Posted 10 months ago

“I went today to Wilson Market Drayton and was so disappointed. The stocks were very low. The screw stock was so limited there were three of us looking for the right screw and left . I wanted T Cut for the car again no stock gave up and left disheartened. Nothing like it was its going down the nick.”

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Posted 10 months ago

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Posted 10 months ago

“I’d give them zero stars if possible. Customer service is non existent. Tried now for a month to get a refund for a faulty item that cost nearly £30 and I’ve had to bin and no one responds via email. Tried WhatsApp too and got a fobbed off response and now currently been on hold to their customer service phone line for 30min with no sign of anyone picking up. Do not order from them! Such a shame as I have always like their goods but when something is faulty it’s just not worth the hassle.”

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Posted 10 months ago

“If Wilko intend to sell online they need to sort out their stock control. I ordered an item from the local store and waited for my message to collect. They were showing it in stock and the store was closed when I ordered. The only message I received was to tell me that my order had been cancelled because I had cancelled it. Oh no I didn’t! By then they were showing no stock. I reordered from another store but my introductory discount voucher wouldn’t work (because I’d already used it I suppose) so I had to travel further and pay more for the item. Amazon had it cheaper but there was a3 day wait and no one would be home to receive it, so I shopped local. Maybe not next time ☹️ I hope my refund for their cancellation is dealt with better.”

Helpful Report

Posted 10 months ago

“Purchased an Airwave hanging parasol with LED spot lights end of July 22. Used it a handful of times during August. I stored it indoors & covered up during the winter. got it out a couple of weeks ago to use & a part that holds open the parasol has cracked and broken. Now unable to use the parasol. When I finally managed to get hold of someone at customer services, I was told that as the parasol was purchased over 28 days ago, it cant be refunded or replaced. asked if they expect a parasol to last only 28 days & was told of course not. I will never purchase from them again. I will be pursuing this further as the product is not fit for purpose!”

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Posted 10 months ago

“I ordered a item it is faulty ..weeks later ,phone calls ,emails ect still waiting for them to collect the item and a refund ! ..they keep closing customer service lines so you cant contact them. And they have said they need to contact the supplier in order to refund me !! The worse customer service ever ..my next step is trading standards and the ombudsman because i really dont know how to resolve this ..dont buy from wilko !!”

Helpful Report

Posted 10 months ago

“Do not ever order from this company online. It’s been four weeks and I still haven’t receive my order. I tried to email them several times but the issue is still not resolve and my item is still not here. I hope you get bankrupt you bunch of thieves”

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Posted 10 months ago

“Thankyou Cheryl Ashford (kent) branch for going above and beyond ! Very grateful customer ! More like you please !”

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Posted 10 months ago

“Rubbish response if you have need to resolve on-line issue”

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Posted 11 months ago

“Ordered a tin of Paint 09/05/2023 Click & Collect Online, Payment taken (Shown on my Bank Statement 10/05/2023) Telephoned store on 10/05/2023 explaining I have not received an Order Confirmation email which I was advised to contact their Customer Contact Team which I did the same day. They said they had no record of my order so I emailed them proof of the transaction, card number, my name, Store which I wanted to collect from. A week later I telephoned them and emailed them still no resolution. It's now 2 weeks & 1 day since they took payment and still no contact from the Customer Service Team resolving this! Don't want a refund my first choice is to actually still collect the tin of paint. Very disappointed that it's taken this long and still not resolved. Think I'll swerve Wilko in future (which is a shame because the staff at my local store seem very Customer focused).”

Helpful Report

Posted 11 months ago

“Gordon Brittas alive & well working in Exeter All shop floor staff great as usual However manager seems to struggle with communicating with customers . Anticipation of collecting a heavy purchase asked if someone might help me he said “ I will not allow any of my staff to step foot outside the store” I asked where i could park nearby & was told “ where there’s a space “ I’m not sure if this was intended to be humorous”

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Posted 11 months ago

Wilko is rated 2.9 based on 572 reviews