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Wilko Reviews

2.9 Rating 572 Reviews

45 %

of reviewers recommend Wilko

Company Reviews

2.9

Based on 572 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wilko 1 star review on 19th March 2024

Wilko 1 star review on 25th November 2023

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Wilko 5 star review on 2nd December 2022

Wilko 1 star review on 11th March 2022

Wilko 1 star review on 11th March 2022

Wilko 1 star review on 11th March 2022

27

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over 140 quid order packed so badly everything was covered in strong cleaning fluid. Absolute mess. All over my house, items ruined! And a missing item. Over a week, no response to my email. I’m absolutely furious. I can see me ending up doing a cash back request with my bank. To have cleaning fluids everywhere and having this stuff stinking in my house is diabolical. Disgusting service. Avoid like the plague. Absolutely no regard for customers. When I emailed to say I didn’t know if my order went through got a quick response, now there is a problem they have gone silent. It seems very deliberate. 3 bottle of fluid leaked. Not 1, 3! Absolute joke. I’ve put over a week to respond in the box but they haven’t given an option for not responded at all! As they haven’t!!!! Also won’t let me upload photos!”

Posted 1 month ago

“I ordered a product online and it was not what I expected, so have been trying to return the item for 4 weeks now. I have sent multiple emails and they have still not arranged collection or provided me with a refund. It’s the worst service I’ve ever received - I thought wilko was a reputable company to order from and I wish I’d never bothered!! Avoid!”

Posted 1 month ago

“Wilko on line delivered wrong item 2.5 ltrs instead of 5ltrs of paint as ordered they have charged me for a 5 ltr can. - no telephone number to talk to anyone. Told via automated reply only way to get refund is take back to a store - nearest one an hour away. THATS WHY I ORDERED ON LINE. ALL I'M ASKING FOR IS WHAT I PAID FOR. - NO CUSTOMER SERVICE”

Posted 1 month ago

“Absolutely shocking experience all round ordered 5 items recieved 3 items. 1 was a wrong order which I wanted to return but can’t get no return labels as they won’t answer when I ask! I’m missing 2 items worth £105.99 which is taking them forever to track or refund. I ended up ringing my bank who gave me a refund until Wilko decide to give me some kind of update on the missing items. Sorry but I’m not being at a loss through this awful company.”

Posted 1 month ago

“SCAM!!! SCAM!!! SCAM!!! I shouldn't give any star but there is no such option here.One of the worst experiences buying from this company, 12/02/2024 I bought garden furniture 4 weeks have passed and they haven't sent anything.The phone number on their website doesn't work, I tried e-mail, but it didn't work either.”

Posted 1 month ago

“What a load of liars and thieves . Ordered a plate on 9th January and still have not received it . They tried saying it had been delivered but the pic was not my house and the date on it was 23 rd December , I hadn’t even ordered it then . For the last2 weeks I have been demanding my money back but they must be so desperate to have to hang on to £8 . The last email I received from them was to say they had sent the refund so it was now my banks problem , NO it isn’t, Wilkos stole the money , my bank are not liars like Wilkos .do not order anything from these amateurs , liars and thieves”

Posted 1 month ago

“An absolute shambles and a pack of thieves. Received chest of drawers way smaller than advertised and parts missing. They will not provide return instructions and provide a refund. Customer service is a joke. How do we get our money back?”

Posted 1 month ago

“An absolute shambles and a pack of thieves. Received chest of drawers way smaller than advertised and parts missing. They will not provide return instructions and provide a refund. Customer service is a joke. How do we get our money back?”

Posted 1 month ago

“I ordered a dog buggy. After I ordered it I realised it was not going to be big enough. I emailed within 30 mins of ordering to cancel. sadly it got delivered two days later. on the same day I followed the process on their website for returns and still over 2 weeks no one has arranged a collection or my refund. I have had replies but very unhelpful and not addressing my actual request. I do not recommend them at all.”

Posted 1 month ago

“No longer Wilkos, owned by the range now and zero customer service. Friends and family boycotting wilkos and the range due to their dishonesty and appalling attitude to customers. Would advise using somewhere else whatever you need.”

Posted 1 month ago

“I cannot express my huge disappointment with Wilko after trying for over two weeks now to get a refund and return for a faulty item. Their communication is absolutely awful, no reply to emails and the email l have had is just waffle and none of the information l actually need. After years of being both a loyal store and online customer, Wilko have had my last purchase and l have told as many people as possible about this abysmal experience.”

Posted 2 months ago

“Absolutely abysmal customer service. Have been trying to process a return now for almost 4 weeks. The item was collected for the return but absolutely no contact since. AI responses from WhatsApp. Certainly won't be using Wilko online in the future and suggest you stay well clear”

Posted 2 months ago

“Charged £9.95 for delivery however the parcel arrived with the packaging so severely damaged that the contents were also damaged. Wilko are refusing to refund the delivery charge stating that the service was met! Now I have to dispose of a broken product that they don’t want back and am out of pocket for the pleasure of doing so. Will never use them again”

Posted 2 months ago

“Further to my previous review, further issues with WILKO.com, still no product, they are claiming it has been delivered on the same day it was ordered ? If that was the case i would have been impressed, but they did take my money very quickly. They claim to have sent me proof of delivery, but had no address, signature of the person they claimed to have delivered it to, no picture as proof, with links that are empty, absolute con of a site, blocked me from my account, which i managed to get round and still no product or refund. The worst on-line company i have dealt with.”

Posted 2 months ago

“Company who charged €20 when goods were £10.90 plus £4.95 delivery. Wilko St Helens decided to round up to £20.? Contacted them before delivery date however still pushed it through letter box before I answered. I am now contacting bank to cancel this . Will you pick up.”

Posted 2 months ago

“DO NOT BUY ANYTHING FROM THESE. Worst service I've ever received. DO NOT BUY ANYTHING FROM THESE. Incorrect information about there products and deliverys. Will not give a refund. No customer services. Do not answer to any messages about these issues. Have taken almost £1200 of my money to find out not delivering my item for 3 weeks and unable to get a refund as company is bankrupt. THE RANGE take no responsibility and will not discuss anything to do with WILKO.COM WILCO.COM ARE IN ADMINISTRATION AND DO NOT OFFER REFUNDS OR ANY HELP BUY AT YOUR OWN RISK”

Posted 2 months ago

“Always a fan of Wilko's and was sad when it went into administration but a recent online purchase of £400 worth of goods ended in absolute disaster and explained why they probably failed, and will continue to do so. My order was short a couple of items which wasn't the end of the world but when I contacted them their response was slow, full of apologies and promises followed by non delivery, and extremely poor communication. I had to constantly ask for updates and progress. When I filed a formal complaint I got a partial refund and then blocked without any explanation. They still owe me money so it seems I have no other choice but to get a refund through my credit card company. It's quite sad that a brand I once trusted, and spent a lot of money with, has become this bad at business. My recent experience means that I will not be shopping with them again and would recommend that others avoid them too.”

Posted 2 months ago

“Been waiting on refund since returning an item in Nov. Tried all avenues. Can't even find an ombudsman to complain to”

Posted 3 months ago

“Bunch of conmen Damaged delivery covered in paint no… Damaged delivery covered in paint no answer to what's app no answer to email n waited on phone for 20 mins no reply So I am left with a delivery covered in paint and damaged trousers and table. UPDATE Beware of these con artists finally got an email reply after 4 days which asked for more info (which they already had ) so I played their game and replied with all details plus sending the pics of all the damage another 3 days get standard email asking me to choose a pick up time for the damaged item (spilled paint ie empty can !!!!)but also warning ME to act quickly as my 14 day free return is almost up bye the time I answer and they reply the 14 days will be up .Any other company would just have refunded me for the Paint or sent out a replacement . After over 30 years of shopping with Wilko this will be my last I will send this warning out on social media as it seems these days its the only thing that companies care about”

Posted 3 months ago

“Trying to return an item and no one responding . Only one email iv had from them asking what date to pick up item . Then no reply . Took it back to the range like it said on the return label but they haven’t updated the returns on the range system . Not happy I just want to return the item . There is no customer service number either”

Posted 3 months ago

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Wilko is rated 2.9 based on 572 reviews