Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Wallis Reviews

1.7 Rating 186 Reviews

17 %

of reviewers recommend Wallis

Company Reviews

1.7

Based on 186 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Wallis made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wallis 1 star review on 10th July 2022

Wallis 1 star review on 10th July 2022

Wallis 1 star review on 5th March 2022

Wallis 1 star review on 5th March 2022

Wallis 1 star review on 8th November 2021

Helen Kilcullen

Wallis 1 star review on 19th August 2021

Wallis 1 star review on 8th April 2021

10

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wallis used to be great, but will not be buying from them ever again. Paid for Premier but did not get the free returns as advertised. Had to pay for returns. I have asked for my money back. Now on about email 30 to customer services who constantly ask the same pointless questions and never action my refund (despite promises).”

Posted 1 year ago

“How can I return an item when I can't generate a returns label”

Posted 1 year ago

“A massive thankyou to Juvy, customer services. Juvy you have been a great help to me sorting out my problem. You went over and above, a pity more customer service workers aren’t as helpful as you. Keep up the excellent work. Many thanks”

Posted 1 year ago

“Hi, how does Wallis think they can get away with charging for a returns package when they only made the announcement on their website on the 5th August 2022. I placed my order on the 2nd August 2022 there was not mention of any charges then so why should I be charged retrospectively?”

Posted 1 year ago

“why is it so difficult to return an item? why is there no phone number available to speak to someone I can't generate a return label shocking service .never again”

Posted 1 year ago

“Sadly I have to agree that all these reviews with 1 star rating are true; many online shoppers - like myself - should read reviews before agreeing to buy anything online. Hopefully Wallis service and quality of goods on sale will improve - in the meantime... from tried and tested.”

Posted 1 year ago

“Sadly I have to agree that all these reviews with 1 star rating are true; many online shoppers - like myself - should read reviews before agreeing to buy anything online. Hopefully Wallis service and quality of goods on sale will improve - in the meantime... from tried and tested.”

Posted 1 year ago

“Ordered a leather jacket. Delivery was prompt however on receiving the parcel I opened it to find it was a totally different jacket, size etc Contacted customer service regarding it, commenced a return and have now been told it’s out of stock!!! Do NOT buy from here totally disappointed as it was to go with an outfit on the rare occasion I get out. Absolutely disgusted how anyone could mistake a very thin cloth material to a leather jacket and still pack it for delivery. Customer service were very good via email however doesn’t take away from the fact that receiving a vastly wrong item to the one ordered will render them losing custom. I will not be ordering again nor would I recommend to anyone”

Wallis 1 star review on 10th July 2022

Wallis 1 star review on 10th July 2022

Posted 1 year ago

“I have been trying to get in touch with wallis no joy needed to return item sent emails no joy”

Posted 1 year ago

“Absolutely shocking customer service, recently purchased a poncho washed it once as instructed on the care instructions and it stretched 3in offered £5 back!!! I now have a product that is unusable, expensive purchase for one wear. Disgusting!”

Wallis 1 star review on 5th March 2022

Wallis 1 star review on 5th March 2022

Posted 2 years ago

“I only had 2 out of items in my parcel due to items being out of stock but they still billed me for the 4 items and I have been unable to obtain a refund !! Furious is an understatement!!!”

Posted 2 years ago

“I have requested a QR code portal not working i have spoken to Layla Kayy Shaban Zeshaan Emily Sehrish not one advisor has sorted this out if you want customers to continue to shop at Wallis please sort your return policy out it really is frustrating and annoying”

Posted 2 years ago

“I had return a jacket, they notified me that they got the return by email I had contact them three times and I still don't get my money back never again, I used to be a good customer but definitely due to the bad customer service experience I won't buy from them again.”

Posted 2 years ago

“I returned 2 dresses and received an email confirming the items had been received on the 29th December. I am still awaiting a refund after several emails stating that there is an issue with my PayPal account and that it will be refunded shortly. Utter fabrication. Three weeks have passed and still nothing. Appalling customer service. I will not purchase again from Wallis.”

Posted 2 years ago

“i returned boots for a refund and Wallis are saying i had a problem with my paypal account !!!! untrue, they then said they would investigate and process my refund with five days !!! no refund, this is disgusting customer service and i will be taking this further.”

Posted 2 years ago

“I never received the two tops I ordered they were not delivered here by DPD but were returned to Wallis damaged I am disappointed as I was looking forward to receiving them. I got my refund thank you but I would have preferred to receive what I ordered. I am positive the blame lies with DPD as they have a very bad reputation in Ireland and we have had to deliver items to neighbours that were left in our porch. In your own interest change your couriers.”

Posted 2 years ago

“Very disappointed. I have been a customer of Wallis for many years. However, what a difference since the Boohoo takeover. The quality of the fabrics is massively disappointing and, whilst I still look on the website - in the the hope of finding something suitable in a good fabric/design, I haven’t been able to do so for quite sometime. It all seems to be done on “the cheap” now. Doubt it I will buy anything again.”

Posted 2 years ago

“Have been trying for two weeks to get return label but every time go to portal it isn’t working so there is no way getting one and all emails are ignored. Terrible service now left with an article that will never be used. Maureen Macdonald”

Posted 2 years ago

“Ordered 2 dresses, had to chase them as not received, but on chasing response was speedy. Ordered 2 dresses and both lovely.”

Posted 2 years ago

“Hi just a update went through what'sapp and was helped to get my return label .went to my local collection point to return my parcel and my refund was in my account by the end of the week .”

Posted 2 years ago

«
1
2
3
4
5
»

Wallis is rated 1.7 based on 186 reviews