Vestiaire Collective Reviews

"Please beware and read reviews of Vestiaire before deciding to deal with them, either as a seller or buyer! It's hard to believe this company is allowed to operate legally in the UK. I have been scammed by them as a seller, how I wish I had read the reviews or just donated my item to a charity shop. Their MO appears to be to hold on both to your property under the guise of \"inspection\" by their \"experts\" and keep the buyer's money at the same time. I'm not hopeful of getting my item back which allegedly has been flagged by the buyer \"as possibly not genuine\". Oh and if their \"experts\" conclude it's not genuine then you as the seller will be charged \u00a315 ransom to get your property back (if it ever reaches you). It's not possible to get any sense out of Vestiaire other than their inane chat bots. I've never had anything like this in my ears of dealing with eBay or Vinted. I will delete this app as soon as this is over, although not holding my breath. Avoid, avoid, avoid!"

"From the seller point of view this is the worst platform on the market.\r\nThe reason for their very high fee is the trust brought by their team of \"experts\" that review the items. These experts will let fakes through, but will wrongly claim inconsistencies or defects in items, and once their report is out, nothing can be done.\r\nOne example: I sold a vintage barbour jacket, and the expert claimed that a snap was missing from the collar flap, which turned out to be untrue, and never provided any evidence or picture to back the claim.\r\nThey however went straight to the buyer saying there was an issue with the item and he could cancel the sale.\r\nHe only noticed it once the sale was cancelled automatically.\r\nI received the item back and it is perfect, nothing missing.\r\nCustomer support was completely useless throughout the entire process, repeating the same line over and over again when they were clearly in the wrong, and in the end they banned me from the chat.\r\nUsers keep lowballing items and VC heavily and repeatedly sends pop ups pushing sellers to drop their prices to ridiculous lows.\r\nThey also ban any information sharing including pictures between users for fear people would use other platforms, because their added value is so low. \r\nI've been an avid user of Vinted and Stockx and others, VC is a complete joke."

"From the seller point of view this is the worst platform on the market.\r\nThe reason for their very high fee is the trust brought by their team of \"experts\" that review the items. These experts will let fakes through, but will wrongly claim inconsistencies or defects in items, and once their report is out, nothing can be done.\r\nOne example: I sold a vintage barbour jacket, and the expert claimed that a snap was missing from the collar flap, which turned out to be untrue, and never provided any evidence or picture to back the claim.\r\nThey however went straight to the buyer saying there was an issue with the item and he could cancel the sale.\r\nHe only noticed it once the sale was cancelled automatically.\r\nI received the item back and it is perfect, nothing missing.\r\nCustomer support was completely useless throughout the entire process, repeating the same line over and over again when they were clearly in the wrong, and in the end they banned me from the chat.\r\nUsers keep lowballing items and VC heavily and repeatedly sends pop ups pushing sellers to drop their prices to ridiculous lows.\r\nThey also ban any information sharing including pictures between users for fear people would use other platforms, because their added value is so low. \r\nI've been an avid user of Vinted and Stockx and others, VC is a complete joke."

"I tried to sell a few designer shoes, listed quite low, I got offers that are ridiculous, I would rather donate them, and to make it even better, despite showing the shoes from every angle with over 20 pictures, a bunch of guys wanted to see them worn, even telling me how I should pose, seriously, this site seems to attract the Only Fans audience"

"It\u2019s crazy the more I read the responses from this company to all the complaints it is like the copy paste, there is no real meaning, acknowledgment of the mistake they made or even a compensation to the client. If you have issues with them forget it, they are all about fake apologies.\r\n\r\nI sent my bag because they exchanged the one I bought, by coincidence one of my friends got it because we ordered the same bag (brand, line, color etc - same exact bag but she paid less for hers ) from 2 different sellers at the time and we got it in Germany the same day. I was so disappointed when I saw mine and she was so happy because hers came packed and with label like mine was supposed to be. I got to know she got mine because my seller posted the serial number in one of the pics. Long story short I didn\u2019t get that one but I know my friend did since she sent me the picture of the serial number and what a suprise it matched with the one my seller sold me and I got to know they exchanged them.\r\n\r\nI was unhappy and furious, so I sent it back and asked for a full refund. It took me so long, I sent a letter with details, pictures, everything all the proof I had. Customer service doesn\u2019t exist for them, very mediocre and all about covering their mistakes.\r\n\r\nNow that have reposted the bag I sent back but they did it with my original seller pictures. In the last picture of that post the serial number of the bag is there but it is fake, because my friend has it and if you buy it you will get it and you will send it back because it will not match with what you bought.\r\n\r\nI\u2019m thinking either they never understood what really happened here and what my complaint was all about or there is no regard for the client. That posting is a fraud ! That bag is not the one they are selling and I don\u2019t know how the dare to do this. RESPECT YOUR CLIENTS PLEASE !\r\n\r\nThis is FRAUD ! Be aware, they don\u2019t even know what\u2019s going on in their company. I think they are very disorganised.\r\n\r\nPlease don\u2019t reply to this post with your CS copy paste message that you care so much because you don\u2019t. I\u2019ll make sure I keep helping people get away from your pretty unreliable and unprofessional company."

"It\u2019s crazy the more I read the responses from this company to all the complaints it is like the copy paste, there is no real meaning, acknowledgment of the mistake they made or even a compensation to the client. If you have issues with them forget it, they are all about fake apologies.\r\n\r\nI sent my bag because they exchanged the one I bought, by coincidence one of my friends got it because we ordered the same bag (brand, line, color etc - same exact bag but she paid less for hers ) from 2 different sellers at the time and we got it in Germany the same day. I was so disappointed when I saw mine and she was so happy because hers came packed and with label like mine was supposed to be. I got to know she got mine because my seller posted the serial number in one of the pics. Long story short I didn\u2019t get that one but I know my friend did since she sent me the picture of the serial number and what a suprise it matched with the one my seller sold me and I got to know they exchanged them.\r\n\r\nI was unhappy and furious, so I sent it back and asked for a full refund. It took me so long, I sent a letter with details, pictures, everything all the proof I had. Customer service doesn\u2019t exist for them, very mediocre and all about covering their mistakes.\r\n\r\nNow that have reposted the bag I sent back but they did it with my original seller pictures. In the last picture of that post the serial number of the bag is there but it is fake, because my friend has it and if you buy it you will get it and you will send it back because it will not match with what you bought.\r\n\r\nI\u2019m thinking either they never understood what really happened here and what my complaint was all about or there is no regard for the client. That posting is a fraud ! That bag is not the one they are selling and I don\u2019t know how the dare to do this. RESPECT YOUR CLIENTS PLEASE !\r\n\r\nThis is FRAUD ! Be aware, they don\u2019t even know what\u2019s going on in their company. I think they are very disorganised.\r\n\r\nPlease don\u2019t reply to this post with your CS copy paste message that you care so much because you don\u2019t. I\u2019ll make sure I keep helping people get away from your pretty unreliable and unprofessional company."

"It\u2019s crazy the more I read the responses from this company to all the complaints it is like the copy paste, there is no real meaning, acknowledgment of the mistake they made or even a compensation to the client. If you have issues with them forget it, they are all about fake apologies.\r\n\r\nI sent my bag because they exchanged the one I bought, by coincidence one of my friends got it because we ordered the same bag (brand, line, color etc - same exact bag but she paid less for hers ) from 2 different sellers at the time and we got it in Germany the same day. I was so disappointed when I saw mine and she was so happy because hers came packed and with label like mine was supposed to be. I got to know she got mine because my seller posted the serial number in one of the pics. Long story short I didn\u2019t get that one but I know my friend did since she sent me the picture of the serial number and what a suprise it matched with the one my seller sold me and I got to know they exchanged them.\r\n\r\nI was unhappy and furious, so I sent it back and asked for a full refund. It took me so long, I sent a letter with details, pictures, everything all the proof I had. Customer service doesn\u2019t exist for them, very mediocre and all about covering their mistakes.\r\n\r\nNow that have reposted the bag I sent back but they did it with my original seller pictures. In the last picture of that post the serial number of the bag is there but it is fake, because my friend has it and if you buy it you will get it and you will send it back because it will not match with what you bought.\r\n\r\nI\u2019m thinking either they never understood what really happened here and what my complaint was all about or there is no regard for the client. That posting is a fraud ! That bag is not the one they are selling and I don\u2019t know how the dare to do this. RESPECT YOUR CLIENTS PLEASE !\r\n\r\nThis is FRAUD ! Be aware, they don\u2019t even know what\u2019s going on in their company. I think they are very disorganised.\r\n\r\nPlease don\u2019t reply to this post with your CS copy paste message that you care so much because you don\u2019t. I\u2019ll make sure I keep helping people get away from your pretty unreliable and unprofessional company."