Sofology Insights

Sofology have a Customer Happiness Grade of D. Customers are happy with their prices, delivery and customer service but are unhappy with their refunds.

 

D
Happiness Grade

About Sofology: Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

Visit Website

Categories:
B2C
E-commerce
Furniture
Retail

Are you a business owner? See Business Solutions
C-

Price - Average

58.82%
Industry Average
" high priced low quality toot. "
- Bazza
" Cushions have all sagged and gone misshaped, shocking customer service and was told warranty run out so you can pay £69 and someone will come out , as if I’d give any more money to this company , the filler in the cushions is not the same as what was in the shop , definitely wasn’t !!! Disgusting after just 2yrs and the price we paid that we will have to get rid in 6/12 months , my husband suffers from back problems and falls back when he sits down !!! Shocking company AVOID "
- Cathy
" They just really aren't as good as they'd make out, especially for the price. "
- Rich
Write your review on Sofology
C

Delivery - Average

60.93%
Industry Average
" Great service very accommodating n delivery and George and Jamie the delivery team were excellent. Cheers. Dan & Margaret "
- Dan & Margaret
" Today you have cancelled the delivery because someone sent it to the wrong depot this is not my fault. "
- Anonymous
" Customer service was excellent, delivery team excellent and my suite is beautiful. "
- Nicky
E

Refunds - Difficult

38.18%
Industry Average
" I will press for a full refund in the next few days and if not will take this shoddy outfit to court. "
- Janine.......
" The card company will refund you, and the process was quick and easy. "
- Anonymous
" I rang customer services again, as I was worried about getting my refund if the furniture was damaged further on its way back. "
- Anonymous
D

Customer Service - Average

54.27%
Industry Average
" I then rang customer service who read everything off a screen obviously to fob us off. "
- Janine.......
" Rubbish customer services and laughable information to push and plump cushions, even intimated it was like "curtains" when they are new, the creases need to drop out. "
- Anonymous
" Appalling customer service and poor quality. "
- Bazza

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support