SilkFred Reviews

3.59 Rating 397 Reviews
64 %
of reviewers recommend SilkFred
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 55%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
6 - 12 Hours
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Hi silk Fred are good showing lovely clothes and just what I like. I purchased a jacket which I was expecting to have a lining and the buttons were cheap , so I was disappointed .
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Posted 11 months ago
Hey Pam, I am sorry to read this and that you item received wasn't as expected, our lovely Customer service team are available for any product advise you need in the future Emma :) - SF Team x
Posted 11 months ago
We love your site, just a little disappointing that we have had to return a couple of items recently as these didn't meet our expectations.
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Posted 11 months ago
Thank you for leaving us a review! I am sorry that a few of your items were not suitable , We have over 800 gorgeous brands to choose from and our lovely customer service agents are available 7 days a week to assist you with any styling tips you may need :-)- Emma, SF Team x
Posted 11 months ago
The quality of the products were poor, however customer service are great.
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Posted 2 years ago
Hey Ingrida, sorry to hear you weren't happy with the quality of your items. Did we take a look into this for you? - Tamsin @ SilkFred
Posted 2 years ago
The dress was ok, but I’m petite and even an 8 was just too big in the hip area so I had to return it. I sent it first class and signed for but it did seem to take quite a while (10 days) for my refund to be processed. I think that could do with improving. Either that or offer free returns ? Hasn’t put me off purchasing with you again though.
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Posted 2 years ago
Hey, thanks for your review. We do understand our returns process isn't the best. We are working hard towards big changes with this and hope to have them in place by then end of the year :) We are also looking into a petite range! Tamsin @ SilkFred
Posted 2 years ago
I sent 2 items back to silk fred... i item has been refunded and still awaiting the other refund... it’s been nearly 2 weeks. Not good enough
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Posted 3 years ago
Hi Rachel, Please can you confirm your order number so I can ensure this is resolved? Thanks, Tamsin @ Silkfred
Posted 3 years ago
Not only do you have to pay p&p for delivery but you also have to pay for returns also. They suggest you pay for a signed for service as well. Cost me nearly a tenner for nothing. Dress I ordered was of poor quality and not true to size. Wouldn't order from them again.
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Posted 3 years ago
SilkFred is rated 3.59 based on 397 reviews