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Terrible! I bought a sword and it was broken. After many attempts of reaching them via both phone and email they send me a replacement and that one was even more broken! I couldn't get it out of the package as the punnel was completely broken. I emailed them and they never got back to me. I emailed back and then they just ignored me saying that they won't give me a refund or a replacement because it is too late. It is not my fault their customer service and products are so terrible. Avoid at all costs.