OFFICE Shoes Reviews

3.48 Rating 132 Reviews
63% of reviewers recommend OFFICE Shoes
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"I returned the item as it was too big, but instead of getting a refund, Office has charged me another £96. Their customer service said that they've only charged me £2.50 for the return fee but they've took £96 from my account. This is very upsetting. Please return my money immediately!!!"
Posted 8 months ago
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"I am beyond disappointed in a pair of pricey Dr. Martin sandals. in just 4 weeks they are badly worn on the soles and the rubber is fraying"
Posted 2 months ago
"Wow, unbelievably bad. 2 weeks, 4 phone calls, two cancelled deliveries, one bad review. Finally got my money back. Poor communication, bad customer service. They offered me 20% off my next order, all I wanted was the trainers I ordered. I’ll refuse I anything they offer on the principle of this woeful shhh show."
Posted 2 months ago
"Mo from White Rose Leeds was friendly and personable, a real pleasure to be served by him!"
Posted 2 months ago
"Spent about 45 minutes in Office in Meadowhall on a busy Saturday afternoon and Georgia was so so helpful and informative. I was looking for specific sandals and specific colours and nothing was too much trouble for her. I ended up buying 3 pairs which will be delivered to my home a dress because she went online to tell me about alternative colours that were available but which the shop didn't have.. She was so lovely, full of energy and so accommodating. I haven't shopped in that office store before but will definitely be returning. Thank you Georgia!"
Posted 3 months ago
"So this is the quality of goods you can expect to receive from OFFICE Shoes Damaged boxed goods sold as new and no offer of a discount when they turn up looking like this. Definitely not good enough and definitely wouldn't recommend."
Posted 7 months ago
"Absolutely horrendous customer service. Placed an order and the website made an error, I selected click and collect but it got changed as home delivery without my authorisation. I sent emails and Facebook messages that all got ignored. Called the customer service line and spent 2 hours on hold, only to be told I'm a liar and "the website doesn't do that" and to "call back later". Absolutely disgusting service and will not be ordering anything from them ever again."
Posted 7 months ago
"My partner had a bad customer care experience with some in store salespeople, however when she emailed the company they were able to quickly send back a refund, an apology and a £20% discount"
Posted 1 year ago
OFFICE Shoes is rated 3.48 based on 132 reviews