Jack Wills Reviews

3.96 Rating 28 Reviews
68% of reviewers recommend Jack Wills
562 Review Views (past 24 hours)
00AM - 2AM
22 Review Views
2AM - 4AM
37 Review Views
4AM - 6AM
80 Review Views
6AM - 8AM
45 Review Views
8AM - 10AM
57 Review Views
10AM - 12PM
44 Review Views
12PM - 2PM
40 Review Views
2PM - 4PM
43 Review Views
4PM - 6PM
41 Review Views
6PM - 8PM
43 Review Views
8PM - 10PM
38 Review Views
10PM - 12AM
72 Review Views

Popular Questions:


How does Jack Wills deliver?

Customer Service

How can I contact Jack Wills?
Are you a business owner?
See Business Solutions

Write Your review

Tell us how Jack Wills made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Customer Service
communication channels
"I bought 2 of their jumpers around Christmas time and they have both bobbled after wearing only once"
Posted 3 months ago
Are you Jack Wills? Gain access to your dashboard so you can reply to this review. Free Access
"I purchased 7 items in one order. They arrived, within a week, in 4 different packages, on different days, each one needing a signature (very inconvenient). Two of the items needed returning as one was faulty and the other was not as described (a bag had press stud fastenings rather than the buckle fastenings advertised on their website). As the 2 items were faulty and not as described I emailed and messaged through their website asking for a free returns labels. Both of my messages were completely ignored. I ended up having to return to a store. I will never shop online again with Jack Wills and would not recommend it to anyone."
Posted 3 months ago
"Ordered several items on line from Jack Wills. Two of the items were faulty - leggings had 4 holes in them and a sock had pulls in it. Rang customer service who were really unfriendly and parrot-like in that they sounded like they were reading off a script. Bottom line is I have to post items back to them and prove I have paid the postage to send back! For a reasonably big brand I would have expected perfect items not holes and pulls and then excellent customer service. Sadly not the case. Jack Wills sharpen up. Poor product quality check followed by poor customer service."
Posted 4 months ago
"I am writing to convey my dissatisfaction after visiting your Winchester store today. As a lot of people I enjoy shopping in the January sales to purchase discounted items. After almost 30 mins in the store I settled on an item I found in the 70% off section as all the window displays advertised. Happy with my choice I proceeded to the till only to be told the item I had selected was not in the sale and had been labelled incorrectly by one of your incompetent staff. After several minutes arguing with the till staff and the manager about false advertising and complaining that the item should be sold as the sale tag suggested I gave up as the very rude manager obviously didn’t care about customer service. I then collected my wife and told her to put down the clothing she had pick up to buy. We left as I didn’t want to spend my money in a store that doesn’t appreciate their customers. Bad experience in Jack Wills."
Posted 4 months ago
"Jack will , To start with , you should choose very carefully your people the one working in your shops , they may look pretty, and young, wrong they have no personality ,no customer service ,almost no brain ,i had bad experience at jack will shop in Suffolk , just this Christmas,and i will never ever buy anything again from jack will. My wife as well had bad experience , if i could give zero star i will"
Posted 4 months ago
"Great staff and great products"
Posted 9 months ago
"Good quality of products and quick delivery"
Posted 10 months ago
"They were very polite and easy to talk to as I was buying presents for my nieces."
Posted 1 year ago
"The quality of their products/materials is really high and wears & washes very well compared to their competitors."
Posted 1 year ago
"Lovely quality clothes, friendly and helpful staff. Plus, the store experience makes the shopping experience painless!"
Posted 1 year ago
"There were 5 assistants in this small shop. Two were at the till. The assistants did not seem very friendly and did not make conversation. Bit disappointing as the clothes are quite expensive and I would have liked some interaction."
Posted 1 year ago
"Bought some loungewear for chrismtas and the quality of the ladies trousers were absolutely fantastic, fit very well and have large pockets (which is rare for ladies clothing!!) Couldn't be any happier with them!"
Posted 1 year ago
"Very nice packaging for a delivery and delivered on time with item as described"
Posted 1 year ago
"Quick dispatch, great quality jeans."
Posted 1 year ago
"Excellent customer service, nothing was too much trouble."
Posted 1 year ago
"Fast delivery and tracking parcel option"
Posted 1 year ago
"There were very few people working in the store on a Saturday so there were lots of people waiting to be served."
Posted 1 year ago
"I went in on Black Friday and got some excellent deals. However the Taunton store is very small and does not stock a full range of clothes (I had been in a Birmingham store a couple of weeks before). Sale prices are excellent but I can't help thinking their clothes are overpriced anyway!"
Posted 1 year ago
"Quick response to order, delivery very quick and item well packed."
Posted 1 year ago
"Kept me informed of progress. Were very prompt with delivery"
Posted 1 year ago
Jack Wills is rated 3.96 based on 28 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support