Woodbrass UK Reviews

Name: Woodbrass UK
Rating: 1.56

1.6 Rating 48 Reviews

13 %

of reviewers recommend Woodbrass UK

1.6

Based on 48 reviews


Customer Service
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About Woodbrass UK:

Woodbrass has 450 brands and 25,000 listed products, we strive to offer you the biggest possible selection of musical instruments and accessories.
Unbeatable prices: 15 to 70% discount on official public prices and a free delivery for an order from 139 euros up.
Each month we have 750, 000 visitors from all over the world that visit us on our website.
Today Woodbrass.com belongs to the 5 major actors on the European musical instrument market.

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Phone:

0845 686 8094

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Anonymous

Anonymous // 01/01/2019

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“The website is poor. Pages don't scroll properly. Occasionally it is in the wrong language and currency. There is no email contact details that I can find. They have not emailed me after an order either. I wire transferred nearly £1700 for my purchase. It left my bank instantly and arrived in theirs instantly. 3 days later, there is still no receipt and no confirmation the order is processing. The 0845 local rate phone call is answered by a machine speaking German. The first time it hung up on me after a two minute German message. The second time it took 5 minutes and 11 seconds to get another language speaking man answering who told me to call back another day because he didn't speak English. I wish I had read the other reviews here before parting with my money. I have no way to contact them to get it back.”

Helpful Report

Posted 8 years ago

“If you are buying from the UK, please be careful. I ordered a rather expensive digital drum kit. After a number of enquiries it transpired that the kit was not in stock and would not be available for some months. I cancelled the order, but suffered significantly on the foreign exchange movement between sterling and euros. Despite the cancellation being the company's fault, they have refused to refund the difference, and the staff have actually been pretty indifferent, borderline rude. I bought the same kit from some very friendly and clued up people at Yamaha's London store - for the same price!”

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Posted 9 years ago

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Posted 9 years ago

“I never write reviews online. I have been a musician for 20 years using different online companies and iv'e experienced some amateur operations in the past. But nothing compares to the sheer incompetence of Woodbrass. I have waited over 1 MONTH for an item i ordered from them. I was told AFTER I HAD PAID FOR IT that my item had to be re ordered from their suppliers and would take 10-15 working days. If I had been told this before I paid i would never have ordered it. Even after they received my order, another 10 days later and i'm still waiting for it ! and no one in their customer care department can seem to be able to contact the company they use for deliveries. Its a Joke. PLEASE PLEASE PLEASE don't use this company.”

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Posted 9 years ago

“I ordered 6 effects pedals last Friday 23rd Jan and received the delivery today Monday 26th Jan. I got a text & email advising me of the one hour delivery slot which was spot on. The price was the best I could find on the net and the delivery was free. The pedals were well packed and also included 6 (free of charge) UK socket adaptors which are not needed since the pedals are 9v battery. All in all you get really great prices, well packed goods and very quick delivery. I will use this company again.”

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Posted 9 years ago

“Total failure on just about all levels. No item. No refund. No communication.”

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Posted 9 years ago

“Customer Service Stinks. Pushy attitude and Rude. Will never buy again. Stole my Money.”

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Posted 9 years ago

“Appalling. Woodbrass were unclear about how long it took to deliver, 3-5 days, became 10 days, became 10 days till it reached woodbrass and 3-5 till I recieved it. when I recieved my guitar it was smashed and cracked as if The Who had used it it to finished off there set. when I rang the company line, they said we only deal with deliverys you have to wait twenty four hours till customer services will address your problem. now if it was a small issue that would be fine, however the 580 euro guitar arrived broken beyond repair”

Helpful Report

Posted 9 years ago

Woodbrass UK is rated 1.6 based on 48 reviews