Wickes Reviews

1.85 Rating 612 Reviews
19% of reviewers recommend Wickes
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About Wickes: Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

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0344 892 2721 (Ext. 6322)

National Customer Service Centre | Rhosili Road | Brackmills

Business & Office
DIY & Tools

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"We bought shaker style kitchen and all appliances from St Albans branch. Overall we had positive experience from the design to the delivery of items. We had our own installer which positively commented on the quality of the units. We had few missing items, but were replaced timely by customer service. We didn't have any issues with them. Our only negative experience was actually with the quoting. After we paid the deposit and signed the contract, we added one item and removed another from the original quote. However, the price of all other items went up few penny and pounds and overall we paid extra money which is equal to the price of the item we removed from the original quote. We contacted the store and reported this as breach of contract. They said they would investigate it. However haven't heard anything. We also signed the contract for 3 years, however it came as 2 years without our knowledge. Second point is, the ordering system automatically adds items that you don't need and you cannot get rid of them. In our case it added automatically some knobs which we didn't want. They said their price was removed from the quote, however when we sum things up, it was apparent that we paid for them. So our advice is, please read the quote and the contract carefully and make sure it doesn't include anything you don't want. Also check the price of each item when you revise the quote."
Posted 2 months ago
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"Competitive prices, quality product and good customer service"
Posted 9 months ago
Posted 9 months ago
"Ordered a new bathroom in May delivered on the day they said they would even though it was 45 minutes late they were apologetic. Kevin and his team fitted in within 3 - 4 days so very happy. Slight problem with the sink leaking but Kevin came out within 24 hours and sorted this. Wickes Minworth branch no problems, Karen at the store was very helpful with the design and everything fits where it should be. If you order bathroom or kitchen from Minworth ask for Kevin and his son to fit it you will note be disappointed they work quick and the work is thorough, very happy."
Posted 10 months ago
"Good choice of tiles. Vought farmhouse tiles great look and a little more interesting than plain white metro tiles."
Posted 1 year ago
"New store in town, hooray...much needed, plenty of stock at good prices, Plus discount time at the moment...15% off. I was straight down there. And spent a couple of hundred and saved with discount ."
Posted 1 year ago
"Used click and collect - items waiting for me on arrival, but took several mnutes before I was served"
Posted 1 year ago
"Click and collect service worked a treat. Staff omitted to give me a receipt, - is why I give 4 out of 5, otherwise everything ok."
Posted 1 year ago
"They had what i needed cheaper than other shops"
Posted 1 year ago
"good products at reasonable prices, good offers on paint"
Posted 1 year ago
"new improved store on radford rd coventry has a very good layout now, good range of materials always stocked up on a regular basis, staff are friendly quick and helpful, as a professional tradesman they should introduce a 20% discount when spending a certain amount, other than that it is good and decent opening times"
Posted 1 year ago
"Great shopping here. reasonable prices but could be a little keener. Good stock , local and good service."
Posted 1 year ago
"Really good range of products and excellent prices. Always have what i need."
Posted 1 year ago
"Ordered items with next day delivery. Was called immediately by store to apologise that next day no longer available. I had choice of other day or full refund. Happy as many other companies would not respond but still not deliver and put customer in difficult position."
Posted 1 year ago
"Excellent customer service and quick delivery. Had an issue with the website order form but this was quickly resolved with a quick call."
Posted 1 year ago
"Had the materials i needed on click and collect ready and waiting for me within the hour. Received text message confirming C&C was ready. Helpful lady on check out arranged bring materials to desk. In and out of store in few scant minutes getting back on with the job in the shortest amount of time possible."
Posted 2 years ago
"Good product reasonably priced"
Posted 2 years ago
"Odered online and my order was ready to collect within an hour, they even helped carry the stuff to the car"
Posted 2 years ago
Wickes is rated 1.85 based on 612 reviews

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