Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.
"The kitchen design process seemed good and the quality of the product was good. However, the after sales service of wickes was appalling, I have also been left out of pocket following my designer's over specification of materials, and have been informed nothing can be returned and no refunds given - I asked for a designer to come in order to make the best use of the space with the least waste of both space and materials - I am not the expert it was not my mistake that I have ended up with more materials than necessary. Apparently it is in the paperwork that there are no refunds and the sales/designer would have told me this - well I can assure you he did not tell me this and in the paperwork I can find that bespoke and special orders cannot be refunded but it isn't bespoke and its a standard order seeing as the kitchens are not in stock to collect - so what is a customer expected to do? Also Wickes website gives information on how to return and get refunds on goods but when you phone they say no, phone the branch and they will decide and then they say no refunds. I am a panel short which the designer missed but am loath to spend more money when I have hundreds of pounds sat in my house still in packaging that I have no idea what I am supposed to do with. Been through to see the sales/designer today as apparently he is the person who i have to speak to. Apparently it will be his decision to refund me or not for his error with a tape measure ...... on his lunch when i got there and had disappeared off the face of the earth when I returned.
Allegedly, because I have also complained on another review (trustpilot) a generic reply says my complaint has been passed on to the relevant people to investigate my complaint I'm not holding my breath but I will be going back to the store because I am not getting stuck with the cost of their designer's mistake.
If you use Wickes designer please get another company to come and measure and compare the 2 to see how many extras have been added and check the refund policy."
"45 days of order and payment, still waiting for the decking boards....
Wickes should be thankful I don't have an option of 0 or negative stars. To start with, I ordered decking boards and some timber on the 8th of April and received the timber in a couple of days' time, however I haven't got the privilege of having the decking boards yet!! I order, I pay, I get the items delivered, such a simple transaction has taken over one and a half month. Numerous emails to Wickes only gets me as far as 'a lead time of 28 working days'. Now I have lost all the calculation as whether it has been 28 working days or not!!
Then I receive email from DX with a delivery date confirmed for 23/05/2019; 8am to 8 pm, so I leave all other tasks behind and wait for the delivery as the email clearly says ''Deliveries dates are unable to be reschedule''. At 3 pm today, I receive another email that says the delivery won't happen today!! Totally unacceptable... The timber has all been laid for the decking and this decking board seems to me like a fairy tale...
Is there anyone who can actually help me get the decking boards that I've paid for??"
"Said on website to order before 7pm for next day delivery. Ordered my goods and delivery day given to me was Monday...today being Thursday...now even I know that is not next day. Cancelled a big order. I will go somewhere else."
Sold a kitchen on the basis, Wickes would do everything needed from design, to delivery and install. The kitchen, including install, cost £15k.
The design and delivery were fine, but once the credit agreement was signed, it all went downhill and you are trapped.
The installer did not start on the day he was due too.
Installer ripped out the old kitchen weeks before the new one was being installed and left nothing, not even a kitchen sink. The old gas cooker was not capped off, leaving my children and I exposed to being gassed.
The installer was appointed as per the design plans to take down a wall. The installer took down the wall but did not support the new opening leaving structural issues. To date still not resolved.
Installer visited my home on two occasions for 1-hour max and then left for the day when the project could have been progressed.
Installer failed to communicate what was being done and when. I therefore was not able to get other tradespeople in to do other work where needed (electrics, flooring, etc.).
Made a complaint to Wickes, it was not taken seriously.
Make another complaint to the store manager, and no callback so had to chase.
Made another complaint to Install Manager and only two options provided which would set the kitchen install back by months.
Overall I am surprised this firm can carry the strapline ' let's do it right' when all they want to do is take your money and mess you around.
I am left with having to source a new kitchen fitter with no notice.
Remedy poor works they had undertaken.
Remove rubbish they left in my back garden from the rip out.
Negotiate how I get some money back.
DONT USE THIS COMPANY THEY DO NOT GIVE A s**t"
"They are a bunch of incompetent useless unhelpful morons. Terrible attitude from customer services and wasted £7k on a kitchen. The kitchen is of very poor quality for the price paid and delivery was a complete mess. Avoid them at all cost. Magnet and Ikea are a much better alternative."
"Paid extra for allocated delivery slot 7am till 12, delivery does not arrive till after half 2, tried calling to find out when delivery will arrive but you only get a automated message telling you that your order will be with you shortly. Sent an email to Wickes customer service asking for a refund for delivery as it was over 2 hours late and I receive a rather abrupt response several days later suggesting I am a liar and that they have a tracking device that says it was delivered at 11.48am and that I signed for it. Obviously I fire an email straight back demanding I be reimbursed my delivery charge as this so called tracking device is a load of rubbish, and I also state that I will be taking this matter further as I did not sign for the delivery at all, so who ever did has committed fraud, They are just not wanting to refund anything, not even a small £5 delivery charge, even though I spent a fortune on flooring, tight gits!!!!!!!!!!!!!!!"
"Don’t even buy anything. They deliver a broken door and tell me that they will send another one tomorrow and collect it at the same time. The next day they come to collect it and obviously tell me that they taking the door but not giving me a new one. When I call them they say they didn’t update it on the system and I will get the door 3/4 days later. I had already booked a fitter and lost the deposit. I call them again and she leaves me on hold for 21 minutes or so and goes somewhere herself. They talk rudely she was raising her voice at me and when I asked for a refund they refused. Save you’re money and go to B&Q. I will never order with them again and neither will my family."
"Wickes Extra Swansea.
I had a voucher for a tin of Hammerite from the manufacturer, Akzonobel, due to a problem with a previous purchase of the product. Great customer service on the part of Akzonobel. Voucher could be used at any store stocking their products, in this case HAMMERITE. The voucher and instructions were quite clear to anyone who could read. A blue voucher to place in the till, by the vendor and a pink voucher to send to the address provided by Akzonobel on the voucher booklet both on the inside front page and the back inside page. Simple or not?
40 minutes in the store while various mangers were called and none knew what to do with the voucher, and then a further wait whilst another member of staff waited on the phone to ask customer services how to process the voucher as,
" they had never seen one before"!!
Absolutely disgraceful customer service with the attitude, I will pass this on to as many people as possible to make your life difficult so that you may just go away,BECAUSE....... I haven't a clue what to do.
To top it, I was told that they did not have a stamp to authenticate the voucher that needed to be sent back to Akzonobel WHAT?!!!!
I do not live local to this store so I wasted 2 hours of my time today on a fruitless and time consuming visit.
Appalling lack of customer service and use of brain cells."
"Do Not ever buy a kitchen from Wickes.
They have got so many things wrong I would need a lot more space than here to tell you how bad they are.
Their Design Consultant Duncan got the measurements wrong and tried to blame my daughter for not checking the order!. He claimed our fitter should be able to cut the freezer door cover to the correct size. Wickes supplied a freezer door cover 730mm in length to cover a freezer 900mm in length and they expect my daughter to pay for their error! It took the Store Manager to intervene before they understood they were wrong.
The Flat is on the second floor and Wickes delivery men refuse to take the 3m worktops up the stairs as they are too heavy for 2 delivery men. I had to take them up myself with help from a maintenance man.
Duncan changed the position of the sink. When questioned about this he reassured my daughter this was not a problem with waste water and electrics. When my fitter came to fitting the Kitchen he pointed out that the electrics run exactly where the proposed new sink would be located. Duncan and Wickes answer to this was we should rip out all the electrics to fit with their design! My fitter has come up with a better design but Wickes want us to pay an extra £292 which we should be grateful because it is heavily discounted.
A trip to the Barking store to complain yielding nothing. They do not answer the phone and on a number of occasions they have not rang back when they promise they will.
They have a 13 hour delivery slot and if you request a time to suit you within that they will ignore it as all deliveries are made to suit Wickes and as London is far away for them they could not deliver after 11 am.
I have written a long letter of complaint and am still waiting for a response and to get the kitchen finished.
They are also very good a quoting their terms and conditions when there is a problem. Never mention them when they take your money.
Worst Company I have ever dealt with."
"Very bad customer service. Sales assistant would not consider adding extra items to my delivery even though they came from same store. Delivery driver would not help me bring items into porch but said no they are in the bag which was in middle of street. They would have got stolen if I hadn't been able to ask a family member to help me lift them. Will definitely choose alternative DIY store even though wickes is just down my street."
"We bought shaker style kitchen and all appliances from St Albans branch. Overall we had positive experience from the design to the delivery of items. We had our own installer which positively commented on the quality of the units. We had few missing items, but were replaced timely by customer service. We didn't have any issues with them. Our only negative experience was actually with the quoting. After we paid the deposit and signed the contract, we added one item and removed another from the original quote. However, the price of all other items went up few penny and pounds and overall we paid extra money which is equal to the price of the item we removed from the original quote. We contacted the store and reported this as breach of contract. They said they would investigate it. However haven't heard anything. We also signed the contract for 3 years, however it came as 2 years without our knowledge. Second point is, the ordering system automatically adds items that you don't need and you cannot get rid of them. In our case it added automatically some knobs which we didn't want. They said their price was removed from the quote, however when we sum things up, it was apparent that we paid for them.
So our advice is, please read the quote and the contract carefully and make sure it doesn't include anything you don't want. Also check the price of each item when you revise the quote."
"Customer service appalling, late deliveries, items cancelled or not available. Despite numerous emails and phone calls still awaiting Wickes to contact me. And sort out numerous issues. Designer and Branch Manager awful."
"Absolutely horrendous customer service by Wickes!!!! We ordered a product 4 weeks ago for next day delivery which we never received. I asked for a refund and we were promised one which we still haven't received.
To say im fuming is an understatement.
Never buy from Wickes online!"
"Do not use Wickes for a kitchen!!!! So today I have been offered £200 and a new end panel but no offer of someone to fit it. Oh and did i mention being called a liar!!!
Apparently the fact the designer didn't measure up properly is not their issue and the gaps are because my wall isn't true, erm there was a column there that the designer didnt measure Wickes. I am insulted by your responses to be honest 😡😡😡"
"I can only say NEVER pay up front for your kitchen. We paid in full 12 January with the promise of a kitchen by end of March. 2 April kitchen delivered. 8th April Wickes fitter arrived to fit only to discover there was no sink unit nor worktops!! After numerous phone calls these were delivered following week. But still on 5May we are still in Limbo with some units fitted, wires hanging out of walls etc. We were promised this week would be fitting week one month from original date but no, no one has arranged for fitter to return!! I do honestly think if we had taken out buy now pay later option we would not be in this position!! Take heed."
When a review is marked
it means Reviews.io has the additional trust signal necessary to ensure that the review is genuine. Customers reading the reviews can then use this information to help them decide which reviews are more relevant and steer them in their purchasing decisions.
If a review does not have the
label next to it, we do not have the additional information from the customer/company to verify that the review was written from the privileged user position.
Even though some reviews do not carry the
badge, it does not mean that the reviewer has no experience with the company - it just means that we could not confirm a specific purchase.
badge offers one more way to help gauge the quality and relevance of a company review.
How can I make my review "Verified"?
If we are unable to automatically verify you as a
you can email supporting documents to
so we can investigate and mark your review as
We prefer an invoice, delivery note or receipt.
When a review is marked
it means Reviews.io has NOT had the trust signals necessary to ensure that the review is genuine. Customers reading the reviews can then use this information to help them decide which reviews are more relevant and steer them in their purchasing decisions.
How can I make my review "Verified"?
If we are unable to automatically verify you as a
you can enter your email address below and we'll be in touch to verify your review.