“Weald Removals damaged our TV beyond repair and lost two items which were in their store. No compensation offered relying on exclusion clauses in their terms and conditions which are against consumer protection law
They said when they quoted that their firm is a member of Trust-a-Trader. I have checked and they are not. Misrepresentation.
They tried to charge VAT without a VAT number nor proper VAT invoice which they could not produce on request
They tried to charge more than quoted on their storage charge
They have been reported. Once bitten twice shy - be careful”
“Avoid ...They smashed our expensive dining table into four pieces .They have offered no apology and no communication to rectify the problem.We are taking them to court Do not use this very unprofessional company.
In response to your fabricated version of events ...there was an offer by one of your employees to take it "round his dads shed" to look at it but it needed a skilled professional (a term you will not be familiar with)to look at it and they have said it has been damaged beyond repair.We have already taken legal advice and we are covered by the consumer rights act 2015 that states you need to take reasonable care of my furniture .As my table is now in 4 different pieces i think thats a fail.See you in court.Avoid this removal firm”
Posted 9 months ago
Dear Ian Cheary
We offered to repair the table at a repairer of our choice who assessed the custom built table and indicated the custom table design was not fit for purpose and should have been built more substaitionly and was prepared to build a new frame. You declined our offer and insisted it was delivered to your company choice which we done free of charge on the understanding you didn't take out the aditional liabilty insurance you was offered with your move and therefore it would fall under standard liability which is to the maximum of £40 per item as per the move contract you agreed to when you accepted the quote. Which is industry standard across all removal companies as im sure move assured would have informed you when you contacted them.
I really don't know what more we could have done you had an offer of a repair as a gesture of goodwill but it was declined. If you would like to pursue this through the courts it is your right to explore that option but ultimately we have operated above and beyond industry standard and inlime with our contract.
Weald removals team