Review and raise up to £2.00
I have been blatantly lied to, with customer service saying my bill was due on the 28th but couldn’t get taken so they tried on the 2nd and 4th which I was left confused as they were able to take it if that was correct so I phoned my bank for them to say that Vodafone customer service have lied to me as they tried taking it on the 11th! Which makes more sense because I received a text on the 12th saying they didn’t receive my payment ect! I’ve then received a text saying that I owe £69 this month!! My original bill amount is around £32 ish! I’m furious at this point I ring Vodafone back for her to tell me that actually they didn’t try on the 28th the 2nd or the 4th they tried on the 6th?! I have the bank statements sitting in front of me of it stating it they tried on the 11th! So there is either a big confusion or Ive been lied to whatever it is I want an explanation as soon as possible as I’ve always paid my bill and I’m furious to be told I will be paying £69 this month for something that’s not my fault! I’ve had issues from day 1 with this company and the phone itself! Awful customer service!