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Vivida Lifestyle Reviews

4.7 Rating 266 Reviews

91 %

of reviewers recommend Vivida Lifestyle

Company Reviews

Product Reviews

4.7

Based on 266 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Vivida Lifestyle:

The Vivida Lifestyle exists to inspire & empower one another to unlock our full potentials and live our best & healthiest lives doing what we love. To live a life well-lived with purpose & connection; connection to adventure, freedom, balance, the planet, others, and oneself.

For the adventurers the dreamers the thinkers & the doers. Vivida is a community. A philosophy. A lifestyle.

Visit Website

Email:

miranda@vividalifestyle.com

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Vivida Lifestyle 5 star review on 15th July 2023

Vivida Lifestyle 5 star review on 15th July 2023

Vivida Lifestyle 5 star review on 8th April 2023

Vivida Lifestyle 5 star review on 8th April 2023

Vivida Lifestyle 5 star review on 20th February 2023

Vivida Lifestyle 5 star review on 20th February 2023

Vivida Lifestyle 5 star review on 20th February 2023

55

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Now I’m very happy with my new Poncho and I’m where Thankful, for this Arrangement with the New One!!! And Thank you also for the Friendly help!🤗”

Posted 5 days ago

“Great products but I have returned a load of item,( and kept a load), however, i have yet to hear from customer service or receive money back. I have emailed, phoned, WhatsApp messaged, facebook messaged and yet still no response regarding returns and if it has been processed! A massive shame as it is quite a large order I am waiting for a refund for, also an expensive order that I have kept but this is likely to put me off buying in the future unless I receive some communication soon. I appreciate the company may have staffing issues but they managed to send out the product quickly. I would be very grateful for a response.”

Posted 1 week ago

Hello, thank you for your review here. We have now been in touch and as you know, there was a technical error this end meaning a delay in your message being answered - which your message alerted us to and we are busy sorting it. Customer services is most definitely not like this usually so we only apologise.

Posted 1 week ago

“Maravilloso! el tejido, la calidad, el diseño… y sienta de maravilla. Estoy encantada con el body.”

Posted 2 weeks ago

“Love the dry robe .. the colour is amazing and recently visited Scotland and kept me very warm and dry..”

Posted 1 month ago

“Vivida Lifestyle is an incredible company! They prioritize the environment and our planet's health through sustainability in their products without ever compromising on style, which is awesome. Their customer service is outstanding. When my twin sister and I asked for sponsorship for our charity marathon swim, Kerry from Customer Experience & Admin was amazing. She was moved by our story and generously donated dry robes and t-shirts! We're so grateful for these thoughtful gifts, reminders of the incredible support behind our cause. Thank you for making our journey to swimming a marathon even more memorable. We love being part of the Vivida community and think you should all join too! Georgia and Melissa Laurie”

Posted 1 month ago

“Such a great made. Love my cold plunge poncho. I also got swim suits and towels. Love it.”

Posted 1 month ago

“The best and warmest changing robe on the market, i'd have it in every colour if I could. Also excellent customer service there was a minor problem with the zip and it couldn't have been handled any better 10/10 fantastic customer service. Will defintely shop with Vivida again.”

Posted 1 month ago

“We are in Costa Rica for 4 weeks and I wanted swim wear that would look good and I could use all day in and out of the sea. The athena reversable bikini top is great for a bit of added sun protection and comfort and fine under a sun dress of t shirt too. Great idea to have two colours. The recycled swimwear is just the thing in the eco lodges of the Osa peninsula!”

Posted 2 months ago

“I liked the look of this coat/changing robe. I took a lot of time to decide. I was excited to receive. Arrived within 5 days. I was disappointed. The quality was not as I would expect. So I started a returns process. That went smoothly. Coat returned. Refund took 28 days to reach my account. In this day and age this is truly shocking. If it hadn't have been for this I wouldn't have left a review at all.”

Posted 2 months ago

Hello, thank you for your response. Your feedback has been noted. As you know we communicated by email about this and your refund was made within the time period stated on our website and in the email at the time.

Posted 2 months ago

“Good quality, friendly coustomer service. The problem comes when you have to return it, because the postage to UK is very expensive.”

Posted 2 months ago

“The jacket was nice and great quality but too large even as a small. I returned the item and the refund is taking forever! Never known a company to take this long.”

Posted 3 months ago

Hello Fay, I am sorry your refund is taking a while, we are going through them as quickly as we can. We have spoken about this and refunds take up to 15 working days (as on the website) once they have passed through quality checks on receipt this end as you know:-)

Posted 3 months ago

“The quality of the swim robe was great but you got the sizing very wrong, for larger robes you need to increase the arm length significantly and proportionally. For a robe, oversized arm length is more important that too short, especially as this would make it warmer. My experience of the returns process is very poor, I returned the robe (due to the short arms) the day after it was delivered, but 10 days later and I'm still waiting for my refund, this has prevented me ordering another robe as I need my money back. Any reasonable clothing company should be able to turn around returns quickly, so I'd recommend you partner with a larger clothing delivery or warehousing company so you can resolve your process bottlenecks.”

Posted 3 months ago

Hello Keith, thank you for your feedback which we take on board. Returns are received by us and then checked for quality which can take a couple of days. Refunds are then processed within 15 working days as on the website.

Posted 3 months ago

“No response to emails about refunding my return. Poor customer service”

Posted 3 months ago

We are sorry that you feel your emails were not responded to. We respond to every email so if you can contact us separately we can have a look at what the issue is. Please also check your spam folder.

Posted 3 months ago

“I have ordered from Vivida on two occasions now. Both times, the items I purchased were perfect, the communication was great, the delivery times were amazing, and the service was awesome, making from ordering from New Zealand easy! Nic, Wellington, NZ”

Posted 3 months ago

“Quality of product not quite what I expected and it runs quite large. All of this is manageable, but went through a cumbersome return request process only to find it costs $68 to return by mail an item that costs $85, which makes no sense for me. I strongly urge overseas customers to inquire about return policy and cost before purchasing anything from Vivida. A waste of money and product for me. And never heard from customer service on this matter.”

Posted 3 months ago

Hello, thank you for your review and we are sorry that you have had to write this. We advised that you did not need to send your order back by a courier but that we did suggest it was by registered post. This was discussed by email after you confirmed our previous two emails about this had gone into your spam folder. You can read more about our returns on the website. Many thanks.

Posted 3 months ago

“Love this brand. Always better and better products. 100% quality”

Posted 3 months ago

“I have tried and tried to get a reply from you so I can return two items to date I have not heard from you. I now have two items I cannot use and I am £90.00 out of pocket, unless this is resolved I would never recommend your company to anyone.”

Posted 4 months ago

Hello Margaret We received a message from you on the 13th December at 12.26pm which we replied to at 3.04pm on the same day. WeI directed you to our Returns page on our website where you can start your return automatically. As you had not replied we assumed all was okay. We also replied to you yesterday, again to the same email address, within the same thread. If you have any further issues please email us back on that thread and we can go from there.

Posted 4 months ago

“Quality holds up with other top brands”

Posted 4 months ago

“Kerry is an amazing customer service person. Thanks Kerry”

Posted 4 months ago

“This is a Christmas present but looks very nice and well packed. I like the colour!”

Posted 5 months ago

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Vivida Lifestyle is rated 4.7 based on 266 reviews