VIP Premium Vaping and E-Liquids Reviews

4.67 Rating 2,206 Reviews
93% of reviewers recommend VIP Premium Vaping and E-Liquids

About VIP Premium Vaping and E-Liquids: VIP are a premium Electronic Cigarette and e-liquid company based in the UK. VIP manufacture and supply E-Cigarettes and a range of ECig accessories. As the UK's most established E-Cig company, VIP are commited to product innovation, great customer service and total commitment to their customers.

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Email:
admin@vipcig.com

Location:
VIP, Units 3-8, Bury South Business Park, Riverview Close

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service, Courier
average delivery time
Next Day
on-time delivery
Greater than 91%
accurate and undamaged orders
96%
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Under an hour
"I would like to say how I have had excellent customer service from Nicola, very pleasant ,and she has gone all out,to make sure I have all the help I may need. Delivery is prompt. Prices reasonable. I have used vip for five years now,"
Helpful Report
Posted 9 hours ago
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"I ordered on 08/10/19 and payment was taken on that date. Despite several phone calls and one webchat later I have still not received my order. Each day I phoned I was assured that my delivery would be dispatched that evening and that delivery would be the following day. Today I was informed that my order had still not been dispatched and, when eventually it was, it would be 2 - 5 working days before I could expect delivery. I ran out of cartomisers yesterday morning and have had to resort to cigarettes again. I am sorry I placed such a wonderful review of Nathan and although Janet has at least returned my calls, I am sorry that they have had to lie on behalf of the company and yet have still not resolved my complaint. I wonder if this review will be published!"
Helpful Report
Posted 15 hours ago
"I had a problem with a recent order. This was promptly and satisfactorily dealt with by Nicola. Thank you, Nicola!"
Helpful Report
Posted 1 day ago
Good Morning Irvine,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 21 hours ago
"Extremely helpful and very informative. Managed to find exactly what I needed when I didn’t have a clue. Fab service!!"
Helpful Report
Posted 1 day ago
Good morning,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 21 hours ago
"Excellent webchat service from Nathan. Affordable prices, fantastic vaping experience. Wish the store in Bristol hadn't closed !!"
Helpful Report
Posted 1 day ago
Good morning Jo,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 21 hours ago
"Excellent service from Nicola nothing was too much trouble. Great products will definitely come back and recommend thank you"
Helpful Report
Posted 1 day ago
Good Morning Vicky,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com

Kind Regards

-Grant-
VIP Customer Care
Posted 1 day ago
"Great products that I’ve used for years and always prompt and efficient in delivery. Did experience a recent issue with delivery (Royal Mail side) and Nicola was very efficient in resolving this for me to my utmost satisfaction. Thank you Nicola"
Helpful Report
Posted 2 days ago
Good morning Helen,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 1 day ago
"I would like to thank Ms Duckworth for her service, she was friendly and helpful and she resolved my problem with the utmost efficiency and I cannot thank her enough."
Helpful Report
Posted 2 days ago
Good morning George,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind regards

-Grant-
VIP Customer Care
Posted 2 days ago
"I contacted Nicola in customer service today due to an issue trying to order online. She was very helpful and extremely friendly..exactly what you want when you contact customer service. Placed my order with her while on the phone and completely resolved my issue. I highly recommend this company...great products..fast delivery...great customer service...perfect and 5 ⭐️⭐️⭐️⭐️⭐️"
Helpful Report
Posted 6 days ago
Good morning Alison,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards,

-Grant-
VIP Customer Care
Posted 3 days ago
"I rang today due to an issue arising on online ordering...Nicola was so helpful, friendly and a real pleasure to chat to and she resolved and explained about the different offers on e liquid at the moment. I placed my order online with her and she is perfect in her role at customer service..a real pleasure to speak to ...thank you. I am very happy with this company...I have been buying their products consistently for several years. The British gold e liquid is the best...delivery quick...I’ve never had any problems at all..I highly recommend them and their products. 5 stars ⭐️⭐️⭐️⭐️⭐️"
Helpful Report
Posted 6 days ago
Good Afternoon Alison,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com

Kind Regards

-Grant-
VIP Customer Care
Posted 6 days ago
"Nicola was very helpful and swift in responding and resolving my delivery issue. Thank you Nicola."
Helpful Report
Posted 6 days ago
Good Afternoon Josh,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com

Kind Regards

-Grant-
VIP Customer Care
Posted 6 days ago
"I would like to thank Nicola for the great service, Nicola solved my query straight away it was a pleasure to speak to her she is a credit to your company, Thank you Nicola"
Helpful Report
Posted 1 week ago
Good Afternoon Patrica,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com

Kind Regards

-Grant-
Customer Care
Posted 6 days ago
"I ordered my cartomisers on Tues 08/10/19 but although couriers informed me that my delivery would be today, sadly that was not the case. I contacted webchat and spoke with Nathan who I have previously spoken with in the past due to undelivered order. He explained to me today that due to the company relocating that there would be a delay between 2 - 5 working days from date of order. On both occasions Nathan has been most helpful and kept me up to date on progress, his customer service skills are exemplary. Nathan, you are a star! Grateful thanks (customer of over 6 years) x"
Helpful Report
Posted 1 week ago
Good Afternoon Monica,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com

Kind Regards

-Grant-
VIP Customer Care
Posted 6 days ago
"The customer service provided by Nicola was second to none. Thank you"
Helpful Report
Posted 1 week ago
Good Morning Alastair,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 1 week ago
"After placing my order today with the help of Nathan on the web chat, I had cause to return via the web chat and this time I got Grant. I can honestly say that I was blown away by the help Grant gave me both on the chat and also the phone. Never have I come across a nicer, more friendly bunch of people working at the same firm. Totally happy and looking forward to my new Vype e-pen."
Helpful Report
Posted 1 week ago
Good Afternoon Viv,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 6 days ago
"Nicola Thompson you were so helpful happy and so focused on me that I am delighted to say a big Thankyou xxxxx"
Helpful Report
Posted 1 week ago
Good Morning,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 1 week ago
"I've just placed my order for the VIP Virginia Tobacco - used it for years and always enjoy it. I needed some help to understand the pricing and Nathan was very helpful, making everything clear and explaining how I could get the best out of the offers. Just sometimes and on some sites, the live webchat is invaluable."
Helpful Report
Posted 1 week ago
Goof Afternoon Viv,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards,

-Grant-
VIP Customer Care
Posted 1 week ago
"Very satisfied with the Nathan who sorted my problem very quickly and efficiently thank you"
Helpful Report
Posted 1 week ago
Good Afternoon Grace,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 1 week ago
"Fantastic products at great prices and great customer service from Nathan. I would recommend VIP for all your vaping needs"
Helpful Report
Posted 1 week ago
Good afternoon michael,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 1 week ago
"VIP have always given good service. Very efficient. Quick delivery. Great prices. And today I had a query, which NICOLA very skillfully solved quickly and with a lovely sense of humour making my shopping very pleasant. She is an excellent front person."
Helpful Report
Posted 1 week ago
Good morning Alfie,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 1 week ago
VIP Premium Vaping and E-Liquids is rated 4.67 based on 2,206 reviews