Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Viking Cruises UK Reviews

4.8 Rating 321 Reviews

97 %

of reviewers recommend Viking Cruises UK

Company Reviews

Visit Website

Phone:

0800 319 66 60

Email:

vrcuk.digitalteam@vikingcruises.com

Location:

83 Wimbledon Park Side
Greater London
SW19 5LP

Write Your review

Tell us how Viking Cruises UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having travelled with Viking before we were hopeful of another lovely river cruise. We were not disappointed! Excellent service, food and organisation made a wonderful holiday and we were very lucky with the weather, which meant we could sit outside for lunches and cruising down the Rhine. We would recommend Viking to anyone interested in river cruising, they know how to do it well!”

Posted 8 years ago

“so well looked after in a very personal way; we thoroughly enjoyed our ten days and found the tours interesting, the exception being Prague which was so crowded and we were tired at the end of the trip, I wonder if this could be replanned and if we could have had a more central hotel so we could have planned our own excursion more easily. The musical evening could should have been longer, they were a very good group. Excellent pianist. Thankyou, Joanna and George Cacanas.”

Posted 8 years ago

“Accommodation first class,staff and service excellent, food good, Destinations met expectations BUT Tulips and Windmills; one half day windmills and one half day tulips and a cruise through the commercial and industrial waterways of Holland.Did not compare with the attractiveness of last years cruise along the Rhone”

Posted 8 years ago

“This was our fourth cruise with Viking and it was not one of the best. At the start our Eurostar train was delayed for 2hrs 45mins because of a problem with the Channel Tunnel. As a consequence we missed out connection from Brussels to Amsterdam and had to catch a later train. Our reserved seats did not apply and we stood for the journey. There was no one to meet us at Amsterdam station. We took a taxi to the ship. We were reimbursed for the fare. Another major disappointment was the change of itinerary. We booked this trip in particular to visit Paleis Het Loo. Our final itinerary showed that the sequence of sailing had changed so the palace was closed on the date we arrived in Arnhem. We enjoyed the trip and the rest lived up to the standards we expect from Viking.”

Posted 8 years ago

“Absolutely super service from the crew, food excellent, we had a fantastic time, despite the weather, and the fact that we could not cruise after Wed. as the water level was too high and we were moored up by some industrial site. Every member of the crew did everything possible for us, but I found the long coach rides to and from Nuremberg very tiring, and was very disappointed that we couldn't continue with our cruise. Would recommend Viking cruises, and hope to do another one next year (hopefully for a full week) Many thanks to all the crew on board Viking Freya. Heather Preston”

Posted 8 years ago

“On board the Viking Forseti at Bordeaux the service was excellent, however our journeys, planned and arranged by Viking from Birmingham airport to Bordeaux and return via Amsterdam, were horrendous. We had the impression from Viking that there was no direct flight available from Birmingham to Bordeaux on Saturdays and thus suffered the journeys, starting from home at 2.00am and eventually arriving at the vessel a 4.00pm (5.00pm French time). On returning we left the vessel at 1.45pm and arrived at Bordeaux airport at about 2.15pm. Our flight back to Amsterdam was due to take off at 4.55pm. During this time waiting at Bordeaux we noticed that there was a direct flight from Bordeaux to Birmingham at 3.25pm. The flight was Air France flight number AF6530. It appeared that the Air France flight had combined with FlyBe flight BE1843 and utilised the FlyBe aircraft. This flight would have arrived in Birmingham at about 5.00pm(4.00pm) British time). Instead we had to go to Amsterdam and be subject to another three hour wait and yet another security check before finally arriving home at 11.00pm. With a little more investigation by Viking into the most convenient route to travel the stress and inconvenience of the journeys could be minimized. The other point we should like to make concerns the information in the Viking Itinerary Booklet (page 4) relating to "On-line check in" which states:- "This facility is available 24 hours before your flight departure time when specific seats can be selected---etc". We checked the availability of seats 48 hours before the flight from Birmingham and found that a large number of seats had already been booked and in particular the only remaining two seats together on the Bordeaux to Amsterdam flight included one seat with extra leg room for which we had to pay an additional £10.70 payment. The seats can therefore be selected at some time before the the flight and the statement in this Brochure is incorrect and misleading”

Posted 8 years ago

“Rhine cruise Amsterdam to Basel April 2015 on board Viking Kavsir. We really enjoyed this trip along the Rhine. This ship is very well appointed and comfortable. The food and service could not be faulted in any way as both were excellent and up to Vikings usual standard. The staff were well trained courteous and always pleasant and nothing was too much bother . Excursions off the ship were very interesting with Strasberg being one of the more memorable ones. Overall a relaxing and memorable cruise and one we might do again some time in the future and certainly with Viking”

Posted 8 years ago

“You pick the right people to do a good job. wonderful staff”

Posted 8 years ago

“We enjoyed our cruise but prefer your River Cruises. The reasons - far fewer guests . however, the staff were excellent as was the food and the ship. The best part was - no dressing up, in fact if you did, you would look really out of place. Also, no awful "meeting the captain and being photographed with him" - just people relaxing and enjoying themselves.”

Posted 8 years ago

“Our Cruise was, as ever, very enjoyable. The only "downer" was the rise in the Danube which meant the ship could not reach Regensberg, far less Nuremberg. However the Programme Director arranged for buses to take us to these venues. I would like to commend our Programme Director, Sonya, who worked tirelessly and with good humour to make these arrangements at short notice. She is a great credit to your Company.”

Posted 8 years ago

“A trip of a lifetime with all the finesse which is Viking. Our tour guide Michael was second to none. He was very efficient, helpful and friendly. A jewel in the Viking crown!”

Posted 8 years ago

“The cruise itself was first class, just as we expected. We were, however, disappointed to find the flight to Frankfurt was changed from the original one and that the KLM flights took all day to finally arrive. As a result we missed anything to do with Frankfurt. Others from our home airport had much better flights and we had booked as soon as the cruise was announced. We were also disappointed that the newly designed cabins on the Eistla are much smaller than those on the previous generation of boats. You could not readily spend time in your cabin. Finally, the mooring in Amsterdam was very disappointing, too far out and the shuttle bus service was too widely spaced for a relaxed visit to the town centre. The food on board was excellent but the German Night was, for us, unsuccessful. Much more guidance was needed on how to negotiate the unfamiliar food items on the buffet. The crew was the friendliest and most helpful of any cruise we have been on, river or ocean alike. The atmosphere was, therefore, conducive to a very good holiday. On the whole there were many more pluses than minuses and we would certainly be happy to sail with Viking again but we would certainly be more vigilant about the flights booked for us.”

Posted 8 years ago

“This cruise never matched the Viking River Cruises, the ship just seemed to have technical problems from the onset and were never resolved. Such a disappointment.”

Posted 8 years ago

“Excellent cruise with attentive staff good ports of call and great food. Looking forward to travelling with Viking again soon.”

Posted 8 years ago

“A floating five star hotel. , thank you. However I do have a concern about your tipping policy of separating the tip for the cruise director from the rest of the crew. I worked out that tipping the cruise director in line with your guidelines resulted in a tip of about two hundred Euros a day, which apart from seeming rather excessive compared with the rest of the crew, makes me wonder what you pay him! Most other cruise companies include tips in the fare, and I think you should consider doing the same. If not then please give very serious consideration to just requiring one envelope for the whole crew. It would then be up to you to determine what proportion of the total tip the cruise director should get. The above does not represent any dissatisfaction with the way Matt did his job, he was excellent, but I feel he should be considered to be just one member of an excellent ships company.”

Posted 8 years ago

“My Brother recommended you early last year. So we decided to try a river cruise in October 2014 on the Danube which was excellent and exceeded expectations, everything was well organised, the cabins and beds comfortable and serviced daily, the daily trips were interesting and well led and the food was of a high standard with generous drinks during the meal, so we booked again April this year. The Rhine was lovely and the service of an equally high standard. Both my husband and I thoroughly enjoyed both trips and have already booked in October 2016 on the Portugal trip. Well done Viking Jenny Salisbury”

Posted 8 years ago

“Viking Mandalay was thoroughly enjoyable, excellent value and very well organised. Particular praise must go to Chino and Goi in Bangkok who were very knowledgeable, delightful people and very helpful. In Burma, the Hotel Manager on the boat, Dominic Hofstetter and the Pursar were superb. Dominic did everything in his power and more than could possibly have been required to ensure that everyone had a wonderful time. The crew and staff were delightful, utterly charming. If I could make any criticism it would be of our Burmese Programme Director who I felt was at the end of season and merely going through the motions with little interest in either the passengers or the trips. I felt he did not give us information which would have been of interest and which I managed on the whole to find out from the Internet or from books. Particularly frustrating was the fact that he did not tell us that the Banks in Burma do not change pounds sterling and the only way to get them changed is by money changes in the market. I cannot believe that he was unaware of this as he lives there and it is his job to be aware of such matters. He actually sent me, first of all to the bank at the airport and then to the hotel exchange (which was closed for a holiday all the time we were in Rangoon, another fact of which he should have been aware). I ended up changing my money in Scotts Market but had to find this out for myself. Dollars and euros are changeable at all banks but pounds sterling are not. You may wish to mention this in your literature. Having said that the trip was what I expect from Viking, superb. Thank you and I look forward to our next trip with you.”

Posted 8 years ago

“Well organised. Cruise director and staff excellent. No problems.”

Posted 8 years ago

“Everything excellent apart from timings of flights. Staff very friendly and food good. Side trips also very good. Alistair C Skene”

Posted 8 years ago

“Rhine cruise Amsterdam to Frankfurt. Was a bit disappointed with various aspects of the cruise. We spent far too much time on the river and not enough visits to the places en route. Not enough optional tours i.e. one particular disappointment was not to visit Rudesheim only the arranged tour for wine tasting which everyone did not want, and no way of going into the town itself, which we know from experience is well worth a visit. Very disappointed not to go to the Keukenhof Gardens these trips were re-arranged because of Kingsday and we particularly wanted to visit Amsterdam and had to go in the afternoon which was absolute chaos. More evening entertainment would have been appreciated. Very slow in the restaurant, serving Dinner took between two and three hours way too long. Would not particularly recommend this cruise compared to previous ones we have done.”

Posted 8 years ago

«
1
2
...
3
4
5
6
7
»

Viking Cruises UK is rated 4.8 based on 321 reviews