Vansdirect Ltd Reviews

Name: Vansdirect Ltd
Address: Unit 6 The Courtyard Imperial Park, Newport
Rating: 4.39

4.4 Rating 277 Reviews

84 %

of reviewers recommend Vansdirect Ltd

Company Reviews

Questions

Metrics

4.4

Based on 277 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

0800 169 6995

Email:

nathan.flint@vansdirect.co.uk

Location:

Unit 6 The Courtyard Imperial Park
Newport
NP10 8UL

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Vansdirect Ltd 5 star review on 7th March 2017

Mr Colin Newbery

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good Team and very fast!!!”

Helpful Report

Posted 5 years ago

“Very good communication and very helpful wasn’t sure what van I wanted and they was very helpful and patient will I made the right choice great survive will definitely use for my next van”

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Posted 5 years ago

“Great costumer service Steven ford”

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Posted 5 years ago

“from start to finish took 3weeks, we had to keep ringing to find out what was happening. but the car came on the day and time they said, very happy with car .”

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Posted 5 years ago

“Van is rubbish. Bits blown in on paintwork. Satnav don’t work. Plastic bits broken. Arrived dirty from docks. Third gear crunches everytime you select it, can’t get reverse with out putting it into 1st gear first. As soon as van was washed could see where patches had been sprayed. I suppose thats what you get for £15000. Not good for a new van. These vans should be sold as B Grade. After delivery was taken no one from Vans Direct telephoned me to see if all was ok or not. Not great.”

Helpful Report

Posted 5 years ago

Hi Mr Wilson We have tried to contact you in order to discuss the problems you having been having. We do not seem to have any record of you reporting any problems. Please give us a call or email us so that we can look into this for you. Thanks The Vansdirect team

Posted 5 years ago

“Very helpful”

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Posted 5 years ago

“The process of ordering the van was painless,and a damn sight cheaper than my local dealer,delivery was delayed by 10 days which was annoying but not the end of the world and I would recommend them to all van buyers.”

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Posted 5 years ago

“Hello, it’s my second van from Vansdirect. I would give them 5 stars, but it’s been 7 months since my purchase, and I haven’t received logbook yet.....”

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Posted 5 years ago

Hi Mr Rys Thanks for your feedback. We are glad to hear you are satisfied with the resolution we discussed on the phone today. As mentioned, don't hesitate to contact us should you need any assistance in the future. Thanks, The Vansdirect team

Posted 5 years ago

“Dealt with a chap called Ryan Mason at vans direct who completely understood my needs and delivered at a great price. As we had a high mileage need they sourced the best deal for us beating the competition by a fair margin. We had to go back and review the deal (our mistake) but they made this effortless and came up with the goods. Professional and courteous, well done Ryan, and Vans Direct!”

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Posted 5 years ago

“Very strait forward , fast van delivery, good customer service”

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Posted 5 years ago

“Vansdirect I feel saved my sanity they where amazing and delivered on time and with out any fuss, Vansdirect where polite perfect and performed outstandingly”

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Posted 5 years ago

“I agreed the sale from the first phone call. The price was superb compared to others i had phoned,also the service i received from the staff was fantastic”

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Posted 5 years ago

“Got a good van at a great price, first class service as always. Prompt delivery with no effort, piece of cake. Just waiting for my next one in a years time.”

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Posted 5 years ago

“I was very happy with the service I received from Lloyd. The price suited me and the turnaround of the vehicle was nice and quick. I imagine I will stick with what I know for future vans for my company so vans direct have done well by me, great job and I hope Lloyd gets the feedback, non pushy very clear and professional. Thanks”

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Posted 5 years ago

“Easy to deal with”

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Posted 5 years ago

“I live my vans so comfy and can wear them all day long”

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Posted 5 years ago

“Brilliant to deal with. Thoroughly recommended.”

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Posted 5 years ago

“Very efficient service as always from Mark Todd”

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Posted 5 years ago

“From the initial enquiry to the new Transit Custom being delivered to my door took less than two weeks. Vans Direct helped with the finance and offered the best price I could find for the van I needed. Highly recommended”

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Posted 5 years ago

“No stars if I could , rubbish company and don’t tell you that you will be the 2nd owner on the log book and they don’t even send you the log book , never deal with these again and I advise anyone else not to , yes it does say you may not be the 1st owner on the logbook on the agreement but you would think that was for lease/ purchase not normal finance , very misleading and not a nice buying experience at all , customer service rubbish and have a very bad attitude, STAY CLEAR OF THEM”

Helpful Report

Posted 5 years ago

Vansdirect Ltd is rated 4.4 based on 277 reviews