“My family Ilyich have been coming here foears TRUSTWORTHY Professional helpful fabulous .Sadly neither of our parents drive anymore but they have ALWAYS been our go to for anything we need with our cars THEY ARE ALL GREAT rrhooops typos but basically we all went go anywhere else”
“My old vehicle required a service and fault correction from a previous garage who did a very poor job. Excellent repair and cost. This outfit are not out to get as much of your money but to provide a quality service and best price for you. Quick and easy to book in with”
“Fantastic service by Kelvin and the team at Chelmsford. As usual nothing is too much trouble. They get the job done quickly and efficiently and don’t rip you off. Wouldn’t go anywhere else. Thanks guys.”
Having moved to the area a few years ago, I have found these guys have now become my go to place for any problems. The biggest compliment I can pay them is the fact I chose to go here instead of a place slightly further out owned by a relative because they provide such a high level of service.
Everyone fears a trip to the garage but Joe and his team are so trustworthy that your mind can be at ease.
Cant recommend them enough, above all, they are simply nice people :)”
“I've recently returned as a customer of Universal after hearing that the retail section previously based at Tilbury is now at West Thurrock. Joe Lubert and his team, in particular the tyre fitter Dave (previously at Tilbury) did an excellent job. In no time Dave had changed two tyres for me, where previously it had taken three fitters at another supplier 20 minutes to fit just one tyre. An experience I would not recommend if you take pride in the care of your wheels. It justified the time and effort of driving from Kent to Essex to change my tyres.”
“Popped into the south Croydon branch today as was told by the local mini dealer that I had a nail in our tyre and would cost 240 to replace. All checked out fine, was told the nail had not punctured the tyre at all and was taken out with no charge, saving me money. Excellent service, friendly staff, highly recommended 👍”
“Visited the Chelmsford centre at 8.30 Monday morning. The tyre was ordered immediately and arrived in the next couple of hours. By 11.00 I was phoned to be told the tyre had been fitted on the alloy and ready to be swapped with the spare. By 11.30 I had returned to the centre, wheel swapped and on my way home. Fantastic service. The team who work were really friendly too. Why go elsewhere.”
“Popped in with a puncture, Joe was brilliant managed to fit me quickly. My tyre was too managed for repair but Joe explained everything to me very clearly gave me options on a new tyre with prices.
Very welcoming & professional, will go back & recommend.”
“Exemplary professional customer service from Chris & Mark. Fair pricing and expert advice and fitting. They went beyond expectations and are a credit to the company. Highly deserved 5 stars!! I have used Universal on many occasions for different vehicles. Desperately need a mobile service for the area, especially for the growing commuter biking community.”