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UberEATS Reviews

1.1 Rating 6,342 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

1.1

Based on 6,342 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 7th May 2024

UberEATS 1 star review on 6th May 2024

UberEATS 1 star review on 6th May 2024

UberEATS 1 star review on 6th May 2024

UberEATS 1 star review on 6th May 2024

UberEATS 1 star review on 6th May 2024

UberEATS 1 star review on 6th May 2024

699

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They will steal as much money out of your bank account as they feel like taking and they're rude when you ask them to stop stealing from you. also they have no idea who they're giving your address to I have never once had my food delivered by the person listed on the app or in the car they're registered with.”

Posted 4 hours ago

“I have used UberEATS for years and within the past couple of years it’s been terrible. There is no accountability for the restaurants mistakes, you are punished. They will send you whatever they want. Missing items, incorrect orders, w.e and refund you $5 for a $50+ order. I don’t know what’s been up with these business’s since Covid but nothing is peaceful anymore including ordering food you pay your hard earned money for. I will cook from now on and stop supporting shady business practices.”

Posted 4 hours ago

“It's terrible and I just recommend to use other food apps.”

Posted 8 hours ago

“Complete trash, unprofessional and can’t understand a single word anyone is saying.”

Posted 10 hours ago

“I had a disappointing experience with Uber Eats recently. I ordered a meal through the app, but when it arrived, I realized that the order was incorrect and I only received the meat portion of the meal. Despite contacting Uber Eats, I was told that I received what I had ordered, even though the restaurant had actually modified my order due to running out of the food portion. This lack of quality control and refusal to issue a refund was frustrating and left me feeling hesitant to use Uber Eats again. I had to go through my bank to get the issue resolved, which was an unnecessary hassle. I recommend being cautious when placing orders with Uber Eats, as there is no guarantee of receiving the correct items or being able to get a refund if something goes wrong.”

Posted 11 hours ago

“Terrible experience. Received many separate charges for one payment, also been charged a higher amount than the invoiced amount. Complained for two days and they couldn't locate anything, payments nor records, supplied them all information and photographic evidence and they still couldn't find my transaction and kept asking me the same questions over and over again. I gave up, they overcharged me about £8 and not worth my time to keep wasting time with them. Useless. Will never use them again”

Posted 20 hours ago

“Consistent issues with orders with missing items. When trying to get a refund on the missing items I've been given the run around. When I ask for a manager I'm refused and it became a conversation of deflection. I could not get a manager on the phone to help me. This is after I was told 3 days ago via phone I would get an email within 24-48 hours about their investigation into my complaint. That didnt happen so i called back. Uber Eats said they would call 1-2 hours later. When THAT (which I didn't think it would) didnt ha ppen 12 hours later I called back and was met with the same standard panned responses. Don't order thru postmates/uber eats. They don't take care of their customers and they dont give 2 craps”

Posted 1 day ago

“Bad customer care, I have been with Ubereats for years, they never protected their customers from food stolen by third party. I’ve switched to DoorDash for months, so happy with them!”

Posted 1 day ago

“They work together with the restaurants and still money from customers by avoiding cancelación at any cost . I placed an order and within seconds canceled and still got charge with no refund options.”

Posted 1 day ago

“Service is horrible ubereats do NOT care about their customers. They steal. Never use them.”

Posted 1 day ago

“The whole entire group of people that work for this company are incompetent and disrespectful. They don’t give you your food or half of it’s missing then when u call customer service they refuse to give you your money back. Pretty much half of them don’t even speak English and they are all based out in India.”

Posted 1 day ago

“Food not delivered. No customer service. Corporate automated messages. Very disappointing.”

Posted 1 day ago

“I placed a $ 75.00 order that, according to my app "sonething went wrong, please try again later", I tried again. Same error. I close and reopen the app, and place the order again. This time I got a confirmation. 20 minutes later, I GET A DUPLICATE ORDER. I CONTACT UBER: SORRY, YOUR ORDER IS NOT ELEGIBLE FOR A REFUND. THEIR FAULT, I GOT RIPPEDOFF. I IMMEDIATELY DELETED THE APP. NEVER, EVER AGAIN. THIEVES”

Posted 2 days ago

“I ORDER FROM UBEREATS AFTER WORKING UBEREATS. ORDER FOOD TO PICKUP AS I SEAT IN FRONT OF THE RESTAURANT BECAUSE I HAD GIFTCARD FOR UBEREATS. THEY SENT MY ORDER 30 MINUTES AWAY TO COVINGTON KENTUCKY. I CANCELED MY ORDER AS SOON AS I SEEN IT WAS KENTUCKY. THEY CHARGE ME $16 CANCEL A ORDER THAT WASN'T EVEN SENT TO STORE YET. WHEN ASKED ABOUT MY MONEY THEY TOLD ME THE COULDN'T REFUND MY MONEY. BECAUSE THE ORDER WAS MADE ALREADY. SO OVER ORDERING FROM UBEREATS. CANCEL MY MEMBERSHIP”

Posted 2 days ago

“Got a gift card for Uber eats..and sorry I did..my god, trying to redeem this gift card is like rocket science..and no amount of conversations with "cust serv" can resolved the issue..it'll be one and done with this awful company”

Posted 2 days ago

“I paid my order using Ozow EFT, after 3minutes my order got cancelled. I logged a call was told i was not charged i must give some time money will reflect back into my account. After 10 days still, contacted my bank they send me proof of payment with reference number to Uber bank Account. I send them my bank statement with proof of payment, they come up with a long programmed message for everyone that i took time to authorise the transaction. 1st if you take time the bank will automatically kick you out. 2nd whether i took time or not the money is out of my bank account is in your bank account. You have reference number on proof of payment to trace the money. My bank trace it is in your account. After you ignnored my messages”

UberEATS 1 star review on 7th May 2024

Posted 2 days ago

“They been stealing money out my accounts I’m disabled on a fix income”

Posted 3 days ago

“Food was cold and delivered to the wrong spot! Not happy! Will not be using Uber again! I paid the extra money for priority delivery and food was ice cold! Disgusted with this service!”

Posted 3 days ago

“Uber Eats suck stating $0 delivery charges and then after ordering there's charges!!!! They're nothing but liars and crooks!!!!!!!!!”

UberEATS 1 star review on 6th May 2024

UberEATS 1 star review on 6th May 2024

Posted 3 days ago

“I tried to order some medicine today because i am really sick. I am 20, and in the US you can get cough medicine at 18. so i went out with my id even tho it hurt a lot to go out in the heat and it made my breathing much worse. I get to the driver and lo and behold, i am not allowed to get the cough medicine, because uber eats claims you have to be 21, for medicine. As someone who has a breathing problem with my sickness and has asthma. I am truly enraged about this. It’s unsafe and they refused me service, it is not against the law for someone 18+ to get medicine. I have gotten medicine numerous times myself. I can’t leave my apartment today. Thanks for being the worst service.”

Posted 3 days ago

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UberEATS is rated 1.1 based on 6,342 reviews