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Tyres On The Drive.com Reviews

1.9 Rating 387 Reviews

21 %

of reviewers recommend Tyres On The Drive.com

Company Reviews

1.9

Based on 387 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tyres On The Drive.com 1 star review on 23rd April 2024

Tyres On The Drive.com 1 star review on 12th May 2022

Tyres On The Drive.com 1 star review on 12th May 2022

Tyres On The Drive.com 1 star review on 19th February 2022

Tyres On The Drive.com 1 star review on 19th February 2022

Tyres On The Drive.com 1 star review on 11th January 2022

Tyres On The Drive.com 1 star review on 11th January 2022

13

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a dash cam on line for fitting. After waiting in all day for them to come and fit it they rang at 3pm to advise they could get stock of this specific dash cam from the Halfords branch’s. I asked if they had tried Chorley as this is my local branch and they had several in yesterday. He said yes..I found out later after going to the store myself that this a blatant lie..they had plenty in.. I rang customer services who advised I had missed my slot.. if ehich I didn’t have a time at it was 8am-8pm. Got a refund..3-5 working days. Absolutely abysmal service.”

Posted 2 years ago

“Ordered and paid for two tyres to be fitted the next morning. Paid extra for AM fitting. Got a phone call at 9am to be told they hadn’t received my payment and the order had not gone through. Payment had been made their system hadn’t processed the order. Needed tyres for MOT this afternoon. Trying to get a callback from a manager and I have more hope of finding Lord Lucan. Customer service advisor Harry refused to put me through to anyone just read the script of “you will get a callback” then cancelled my order and hung up on me. Great service from a company that used to be good. Halfords you are a joke!”

Posted 2 years ago

“I've used tyres on the drive for years, but not now, after replacing all 4 tyres recently, the guy ripped out our TPMS and didn't put a new valve in, causing us to have low pressure, flat tyre and eventually a puncture, I had to pay 2 weeks later for another new tyre, I rang and tried to explain to the customer complaints, Id have got more sense from my 1 year old Grandson and now its just failed the MOT, so now I have NO car, as I have NO MOT, great. Please dont use!!”

Posted 2 years ago

“Halfords/Tyres on the drive what a joke they have become cannot be trusted, I ordered a battery to be fitted on a van at the drivers home on Saturday, I checked the battery ordered was exactly the correct one required so I paid and as promised the fitter arrived on Saturday, Without taking a look he informed the driver I had ordered the incorrect battery size and he left without fitting it, I have tried everyday since to contact them for my refund but the phone never gets answered 4 e-mails sent again no reply I ended up going to euro car parts and buying the exact same battery and fitting it myself half the price also I think it was just a case of a lazy fitter that could not be bothered fitting or he has stolen the battery to sell on as I have had no further contact I am informing trading standards and the police as I suspect theft by this fitter Avoid this company at all costs”

Posted 2 years ago

“Wish I could give a zero! Paid for tyres on 3rd December and given appointment for 4th. Got email to contact them. Called 4 times for a total of one hour listening to soul destroying music. Mental torture! Emailed them 4 times. It’s now 5th December and on on phone again. Do NOT use these cowboys. No customer service whatsoever. I’m now in limbo and as to when my tyres will be fitted, God only knows. Am thoroughly disgusted.”

Posted 2 years ago

“One star as I can’t give zero. One star as I can’t give zero. Placed an order on 29/11 for fitting on 30/11. Money taken, confirmation email to say I would be messaged on the morning of the 30th.... nothing. I rang to be put on hold for an hour, pressed option for a call back, had one about 2 hrs later but no one was talking, I stayed on the line saying hello for a minute but nothing. I rang again later to be on hold again for half hour so pressed again option for a call back which states about an hr. send emails, no reply. Phoned again today 1/12 on hold again so I tried phoning as a new customer... phone got answered straight away. I explained my situation to be put on hold for another half hour... I’d had enough at this point so I hung up and rang again as a new customer this time he didn’t put me on hold. He did tell me tho that the fitter had cancelled my order yesterday!! I was like why did he and why wasn’t I told. He said he’d ring me back as the fitter cancelled the job but he didn’t action a refund to me and as the fitter isn’t in work today he will chase it up for me.... this was this morning and I’m still waiting on a refund and a phone call grrrr will never ever use tyre in the drive again. I first used these 6 years ago before Halfords took over but now after reading other peoples bad reviews also I won’t be coming back.”

Posted 2 years ago

“Hi All, Waited for a battery to be fitted on our car £187 worth still waiting after they said they would be here on 8am 8pm.It’s now Tuesday and trying to get through to call centre 2 hrs wait what a joke never again .Don’t use this service please.”

Posted 2 years ago

“Car battery was dead. booked a 12 - 4pm slot. no show. no contact no conformation email (correct email address used). called an on the phone for well over an hour before taking their call back ref. no call back. payment taken, service Not fulfilled. DO NOT USE THIS COMPANY, A COMPLETE JOKE AND LIKELY TO GO BANKRUPT LOOKING AT THE STATE OF THESE REVIEWS.”

Posted 2 years ago

“This company has no customer at heart. I placed an order for 4 tyres on a Friday to be fitted on Sunday between 2pm and 4pm. On Saturday an email is sent to confirm the order is in place. Sunday arrived so 2pm I am looking out for the tyres to be fitted. Nobody shows up. Just before 3pm I call the 033 number and was on hold for 1 hour and 9 seconds of which I was on hold. I left after pressing 2 for them to call me back. That was at 1549pm. They layer called at 1956pm and I missed the call. They did not seek to send an email either. Monday I sent an email at 0923am raising a complaint about the tyres. No response until I called again today on Friday which is a complete week since the tyres were ordered and paid for. When I spoke to the lady on the phone who had to call me back because nobody picks up the phone she told me that they cancelled my order because the tyres I ordered where not delivered to them on time. I then said so why didnt someone call to let me know and why ha e I not been refunded my money to which she said "oh your order was cancelled and money will be with you in three days". However, I said there is no refund in my account its Friday and according to Halfords the order was cancelled latest Saturday. At this point as I was talking to her an email was dropped into my account, I think she did. This means that no cancellation was done or refund but that work was too much for them and forgot to complete a simple job. I asked to make a complaint but was told she will escalate the issue on the system but will be getting a voucher. I said the £5 voucher? She said she doesnt know. Guess what? They just sent an£10 voucher. The maths doesnt add up. If I had not followed up there would not be a refund, my car which I use for business would remain with bad tyres, and my work hindered. £10 is the compensation for the inconvinience they have caused and the poor management and the near fraud incident carried out by this company.”

Posted 2 years ago

“Disaster, this is the email I was forced to send after I was messed around for two weeks: The way I have been treated as a customer of Halfords has been absolutely disgraceful, never in my whole life have I experienced customer service as bad as this. To summarise what I have gone through in the short space of a week: • The technician for my original appointment on Monday 15th November never showed up • The technician claimed (according to the employee I spoke to) that he had attempted to get in touch with me various times but was unable to. In reality he called once on a PRIVATE number meaning I was unable to call back, and let the line ring for less than one second giving me no opportunity to actually answer (clearly he did not ever want to speak to me but instead wanted to be able to state in the notes that he ‘tried’ to get in touch). • Following this I spent 30 minutes on hold while I continued to wait for the technician, the lady I spoke to was frankly rude and told me she would speak to the technician and call me back • Of course she did not call back, and I then proceeded to spend another 20 minutes on hold to speak to another lady (with what sounded like a South African accent), I was then told that: o The technician is too far away now and cannot come today o There is no other technician that can come today o I cannot get a refund o I will have to wait for the management hub to call me and was promised they would call back on the same day (still Monday 15th November). • Surprise surprise I did not receive a single call on Monday and then had to call back again on Tuesday to figure out what was going on. So that was Monday done, after taking the day off work to get my car sorted, I spent hours waiting for a technician who never arrived, spent around an hour on hold, was not allowed to get a refund and did not receive the call back that I was promised. On Tuesday I called and after another 20 minutes on hold I spoke to the only person who has been helpful so far, I believe his name was Dan. He was very apologetic and offered me a discount for my next service (time slot free taken off). I explained to him that I was having an operation done on Tuesday evening and therefore couldn’t re arrange until the week after. And so we locked in Monday 22nd November for the technician to come back. Note not only was he apologetic, but he admitted that Halfords were EXTREMELY understaffed and even stated that he was the ONLY employee on call for the WHOLE OF THE UK. He said that many other customers were also frustrated by the poor service too, SHOCK. Roll on Monday 22nd and I receive a call at 11.50am to be informed that the truck/van would not fit in the parking lot (even though I had made it clear that the car was located in an underground parking lot) and that the technician would speak to management to arrange a smaller van to come out on the same day and also that he (the technician) would call be back again at 12.30pm to update me. I stupidly THANKED the technician for going one step further than the technician from the week before by contacting me and said that I would wait for his call back. What ensued was unbelievably even worse than what happened the week before: • I did not hear back from the technical at 12.30pm • I attempted to call the technician back 3 times between 12.30pm - 3pm and finally left a voicemail and text • I then called Halfords customer service, spent 20 minutes on hold, spoke to a lady who put me through to another department • Spent OVER AN HOUR ON HOLD with evidence of this (1hr & 7 minutes to be precise before hanging up). The NEXT DAY (now Tuesday 23rd) I once again had to take time out of my day to try and resolve the situation, after spending 20 mins on hold I talked to a lady and made myself very clear. I want NOTHING to do with Halfords, I do not want any services now or in the future from Halfords and want a full refund IMMEDIATELY. Her response? Sorry I cannot provide a refund. Ok, I want to speak to management immediately I said. Sorry management are not answering the phone but I will get them to call you back in the next 20-30 mins… Fine. And what happened again? NO CALL BACK!!! So to summarise, I have had TWO failed technician call outs, TWO days taken off work, around 2 1/2 HOURS on hold, TWICE been told to receive a call from management who I have STILL NEVER TALKED TO and have been REFUSED MY MONEY BACK on multiple occasions. All in all I have never been so disgusted with my treatment as a customer and how anybody thinks this is acceptable is staggering. I have arranged for my car to be fixed elsewhere, by a competitor who did not leave me on hold for more than 5 minutes and showed up promptly as expected to get me out of this bind that Halfords have left me in”

Posted 2 years ago

“Words fail …”

Posted 2 years ago

“Mechanic Sam came to my workplace on 8/11/21 told me my tyre was not damaged - flat tyre caused by air leaking from alloy rim. He cleaned the alloy and recommended another mobile service to me of Prestige Wheels which refurbish alloys. I asked about refund for £63.99 l had paid for the tyre l had ordered - and he advised me to contact Customer Services for a refund. To date l have been on the phone for over 1 hour and sent emails and got absolutely no where. Judging from the previous reviews it looks like l can kiss goodbye to any refund. I am thoroughly disappointed with the service received which l paid for in good faith and will never use this company again. Not entirely sure if l have been scammed or not but, would urge great caution in using Tyres on the Drive - use at your peril.”

Posted 2 years ago

“Ordered and paid for a complete set of four tyres, including extra for a convenient time slot. Arrived with one front and one rear tyre. Rude staff - instead of apologising, had the cheek to suggest (unsafely) that they fit one tyre per axle now and that I should place the order again. Absolute waste of time and left me frustrated and without essential tyres for my journey.”

Posted 2 years ago

“The fitter damaged both my front alloys whilst changing the tyres - I complained and was only responded to after leaving a bad review - this is the sign of a company that doesn't care. They have been dodging my emails and calls - be warned do not use.”

Tyres On The Drive.com 1 star review on 3rd November 2021

Tyres On The Drive.com 1 star review on 3rd November 2021

Posted 2 years ago

“Didn’t bother showing up. Didn’t bother calling to say they were not able to make it. Absolute farce since Halfords bought them in 2019... After speaking with customer service I was advised they were not able to get the tyres to the fitter. So... Tyres on the drive are taking your money based on commitments they are unable to fulfil. (take your money and run). Customer service is a Joke. I was waiting over 40 mins before I eventually hung up (last night). This can be explained by the fact that; the service desk they operate ( and is key to delivering quality customer service) has ZERO Service Level Agreements (SLA's) in place for answering calls, progressing issues etc. In short: I've never come across a service desk which operates without an SLA, ever.. (I've been involved with them for over 15 years). I asked to speak to a manager 3 times and had to basically argue with the guy to actually speak to a manager. Then I was put on hold (at which point I assumed he would be getting a manager)... He returned on his own saying that he was not going to be able to transfer the call to the manager as my request didn't warrant it! Absolute sham of a company.”

Posted 2 years ago

“I ordered two tyres for my car after an MOT advisory. Prices were competitive and at just 50p for the driveway install, it seemed like a no brainer. The installer arrived within the promised time slot, he was friendly and polite and got the job done within about 20 minutes start to finish. I am very happy with the service, and would use them again.”

Posted 2 years ago

“Great price and worked perfectly. The technicians are polite and get the job done ASAP.”

Posted 2 years ago

“Got 2 New tyres, within 3k miles they were bald, I've had to buy another set in order for them to send the others off for testing, 3 month turnaround I was told, now getting on for 6 months, several conversations with them, seems like they didn't send the tyres back to the supplier when they should have and now its just delay after delay with no actual reason.”

Posted 2 years ago

“Tyre fitter damaged both alloys complaint made and no response from anyone regarding this shocking service received”

Tyres On The Drive.com 1 star review on 9th July 2021

Posted 2 years ago

“Rubbish service Ordered a replacement start stop battery online to be fitted on the drive as my battery was flat. Came out fitted a new one. Two weeks later out shopping, returned to my car it wouldn’t start. Called out rac - who advised tyres on the drive had fitted complete wrong battery and it was hanging loose. This could have been extremely dangerous had it happened whilst driving. Emailed tyres on the drive numerous times now asked for rac report which I sent. Had no further correspondence. Terrible customer service - no acknowledgement for the fact this could have caused an accident. Rac engineer said the person who fitted the battery would definitely have known it was the wrong one. Obviously didn’t care. Definitely won’t be using you again 😡”

Posted 2 years ago

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Tyres On The Drive.com is rated 1.9 based on 387 reviews