Triathlon Store Insights

Triathlon Store have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.


Happiness Grade

Price - Excellent

Industry Average
" Fantastic price for a quality wetsuit. Delivered in good time. Will certainly be shopping with them again. "
- Nick
" Ordered some Hoka trainers, good price and delivered with ease. Can’t ask for more!! "
- Ms/Mr Ian Sutherland-cranfield
" Really easy and efficient purchasing platform. Apple Pay etc..... Trainers came within a couple of days and no issues. Best price I could find too! "
- Mr Danny Kearney
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Delivery - Fast

Industry Average
" Great service and fast delivery! "
- Ms/Mr Emma Poole
" An excellent experience, from ordering to delivery, very responsive. "
- Anonymous
" Great value product, reduced previous season. Speedy delivery with great attention to detail in checking address and personal touch. Thanks. "
- Ms/Mr Nicola Waterworth

Returns Process - Difficult

Industry Average
" Returns paid for by the customer. Discourages me from trying again as I had to pay to return wetsuit despite measuring and using the size guide. "
- Ms/Mr Jane Cheetham

Refunds - Difficult

Industry Average
" Not happy, no refund given when the triathlon shorts I ordered wouldn't fit, no credit note offered. Only option offered......another brand of shorts, none of which were to my liking. "
- Mr/Ms maggie mann
Industry Average
" Great service and fast delivery! "
- Ms/Mr Emma Poole
" Excellent product at an excellent price service was great and prompt couldn’t ask for more "
- Ms/Mr mick day
" Although the gloves weren't what I wanted after all, i received a prompt service from the Triathlon Store. Will use them again. "
- Ms/Mr peter smith

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