Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Traveloka Reviews

1.9 Rating 131 Reviews

20 %

of reviewers recommend Traveloka

Company Reviews

1.9

Based on 131 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Traveloka made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Traveloka 1 star review on 15th February 2024

Traveloka 1 star review on 11th January 2024

Traveloka 1 star review on 15th December 2023

Traveloka 1 star review on 15th December 2023

Traveloka 1 star review on 15th December 2023

Traveloka 1 star review on 5th December 2023

Traveloka 1 star review on 5th December 2023

23

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible expereince here with traveloka, very irresponsible, waste of time, and money. Attention all fellow travellers, I am facing horrible experience with the traveloka. I booked a ticket last year from Asia to Europe via traveloka, the Qatar airways. The airlines rescheudle significantly from 19th to 18 May. Requested refund, traveloka denied. A waste of time and energy. Called airline, let the returns tickets for a year. Started trying to get refund again in April this year, 2024. Traveloka website is not up to date, do not let the refund proceed. Airlines said refundale, in between several hours writing to them finally they said it is expired on 4th May, told me on 7th May 2024. It is more than 40, 000 THB. very irresponsbile and not providing basic necessary service like proper function webstie. So, be cautious using traveloka if the unexpected changes come they are horrible in terms of service and responsibilty. I am still following up on this issue, hopefully they will take necessary responsible action on this matter. (my family had been the biggest fun and long term customers for the decades. But not anymore!!!!)”

Posted 10 hours ago

“Love Traveloka! Great app! user friendly and get your things done! Booked international flights 3 times in the past 6 months... friendly app, convenient and everything is very structured. Occasional deals are great! Highly recommended.”

Posted 5 days ago

“I recently used Traveloka to plan my vacation, and I'm so glad I did! The app was so easy to use and had everything I needed to plan a perfect trip. I especially loved the real-time updates and the ability to book everything I needed for my trip with just a few taps. It was good 👍”

Posted 5 days ago

“Helpful Info, But Room for Improvement in Filtering did my initial research on hotels for my upcoming holiday trip in traveloka. though the information for the hotels is sufficient, the filter could definitely be improved for easier navigation. prices are more or less similar to other brands, but their first-user coupon can give me a better price at the end.”

Posted 6 days ago

“recently, i tried traveloka to book a flight for my trip to bangkok after finding they offered the best prices during my research where i encountered an issue when filling out my passport information. i was initially feeling apprehensive due to negative reviews i'd seen online, but pleasantly surprised that their customer support handled the situation smoothly for my standard. considering this surprisingly positive experience, i'm open to using them again in the future”

Posted 6 days ago

“Everything is good with the app, but could you please add the feature where our booking is automatically added to our calender? I wonder if it's just me but with A*ry, my bookings are automatically added to my calenders; both google calendar and my phone's calendar. Thank you.”

Posted 6 days ago

“Everything is good with the app, but could you please add the feature where our booking is automatically added to our calender? I wonder if it's just me but with A*ry, my bookings are automatically added to my calenders; both google calendar and my phone's calendar. Thank you.”

Posted 6 days ago

“Actually this app is quite good but only one thing make me annoying is that this app always asking for update. Like in a month I updated it 1-2x and there is nothing specific change after I updated it.”

Posted 1 week ago

“Everything is good with the app, but could you please add the feature where our booking is automatically added to our calender? I wonder if it's just me but with A*ry, my bookings are automatically added to my calenders; both google calendar and my phone's calendar. Thank you.”

Posted 2 weeks ago

“Traveloka provides excellent service! For booking flights and hotels, I always rely on Traveloka”

Posted 2 weeks ago

“I am very happy about the service from Traveloka, buying flight tickets is easy, and hotel reservations are easy, I am very helped by the good service from Traveloka, customer service is also very helpful and friendly. thank you Traveloka.”

Posted 2 weeks ago

“Had a small hiccup with my hotel reservation, but the support team was on it in a flash. they really saved my vacation!”

Posted 2 weeks ago

“Best Prices, Hands Down I always find the best deals on Traveloka. Prices are unbeatable, and the quality of service is top-notch.”

Posted 2 weeks ago

“Traveloka's loyalty program is a great addition, offering perks and discounts that add value. It's nice to be rewarded for my frequent travels!”

Posted 2 weeks ago

“So easy to book my entire trip with just a few clicks. Traveloka makes travel planning look like a piece of cake!”

Posted 2 weeks ago

“Traveloka consistently offers good discounts on hotel bookings. I saved significantly on my last trip to Bali using their app. Thumbs up for making travel more affordable!”

Posted 2 weeks ago

“I appreciate the transparency of Traveloka. No hidden fees and the prices shown are what you actually pay. It's refreshing to see honesty in the travel industry.”

Posted 2 weeks ago

“It was vacation time, but I had to cut my trip short due to an urgent matter. I couldn't get a same-day flight change, but my dad suggested using Traveloka. And to my surprise, I was able to book a seat on the first flight back home! Traveloka's customer service was incredibly fast and efficient. I'm so grateful for their help!”

Posted 3 weeks ago

“I love the Traveloka app for its comprehensive travel solutions. From booking flights to hotels and even activities, it's all in one place. Makes travel planning so much easier!”

Posted 3 weeks ago

“Traveloka Customer service is a nightmare to deal with. The website and App is not functioning properly. Prices fluctuate super quick and the App have cheating system by keep showing the lower rate compared to other platform and after you reach to the payment stage, the price changes and will be higher than other platform. Honest review, I regret booking through Traveloka and customer service is very lousy and not trustworthy. I request a call back from the duty manager on shift however the call centre agent refuse to arrange and for 3 business days, I was informed the duty manager on shift is not available.”

Posted 3 weeks ago

«
1
2
3
4
5
»

Traveloka is rated 1.9 based on 131 reviews