Travel Direct UK ltd Reviews

4.9 Rating 1,945 Reviews
99 %
of reviewers recommend Travel Direct UK ltd
Based on 1,945 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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Anonymous  // 01/01/2019
Ever since purchasing a visa through them I have had numerous Chinese spam emails coming to the email I used to sign up. This surely cannot be a coincidence and through new data protection laws my email should not have been shared with anyone.
Helpful Report
Posted 3 years ago
Dear Customer, Thank you for comment. We do NOT share our customers' emails, and any other details with anyone. We are a UK company and have no dealings with marketing companies either in the UK or abroad including China. We do NOT pass our customers details to third parties except the Chinese embassy where your visa is issued. In fact we do not even store our customers details (addresses, documents details, telephones etc), everything you send us for the visa processing goes to the Chinese embassy and stays in their archives. Once your visa has been processed, the spare paperwork with your personal details is destroyed. There is absolutely no chance that your email address could have been obtained from us by anyone in China. We do NOT run or own any databases that can be accessed or hacked online. You must have used your email address for arranging your upcoming trip to China, travel bookings etc. which made your email address available to someone in China but I can assure you that when it comes to us, your email address and your other personal details are not shared with anyone except the Chinese embassy who requires them for the visa processing. Kind regards, Mr. Albert General Manager
Posted 3 years ago
Nothing ,can't fault the service we received,very pleased
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Posted 5 years ago
Travel Direct UK ltd is rated 4.92 based on 1,945 reviews