About Total SEO Reviews:
At Total SEO we pride ourselves on providing a fantastic level of service and support combined with the very best results.
We have been in business for over a decade and during this time we have helped hundreds of clients improve their website visibility, increase their traffic and get more new business from being found online.
We encourage our clients to leave reviews about their experience of working with us, this allows them to share their feedback with other businesses and also provide us with valuable comments that can allow us to celebrate a job well done, or learn what we could do differently in the future.
Below are a selection of Total SEO Reviews from our clients, you can read more on our SEO Testimonials page: www.total-seo.co.uk/seo-testimonials
Total SEO, some of our Testimonials:
Ryan Fuller - Fuller Long Planning Consultants “Francesca Jolly (Total SEO) has provided our company with speedy and reliable information..."
Jim Johnson - JFL Management Training "Like many people I was deeply skeptical about SEO. If everyone is doing it then how is it an advantage? I reached the point where I new my site wasn’t getting seen..."
Annalisa - To Have & To Hire "I have been incredibly happy with the service you guys have provided..."
Debbie Page - Pages of Tools "I had a terrible experience with another company who designed my original website and in January I was ready to give up!..."
Graham Munns - Surrey Interiors "I have always been sceptical of marketing and seo companies who say they can perform miracles for us but haven’t done anything and we..."
Why reviews are important for your business?
As a business owner, it is important to ensure your clients leave reviews online, there are many review websites you can choose from and depending on your industry there is generally one suited to your specific area.
Having reviews online builds trust and confidence in your company, assuming most of the reviews you get are positive it will also help potential new customers with their decision to use your service or product.
In addition, having a regular flow of new reviews online will help your trust with search engines and will benefit your SEO.
It is also worth thinking about the format of reviews, as well as the standard written review it is worth considering asking for video reviews, these can be far more engaging than the standard format.
How to get more reviews online
If you don’t ask for reviews from your customers, you probably won’t get many.
The first thing to do is decide where you would like to have reviews about your business shown online. Look at the various different online platforms and review sites, some are free and some require payment, then make a decision as to where you would like to encourage reviews to be written.
Do bear in mind that some review sites will allow ‘stars’ to be shown in Google search results once you have a certain number of reviews, this can make a big difference to your click through rate and how much you stand out in the search results.
There are a number of methods of asking for reviews, you can even automate the process. For example an online shop might automatically send a review request a couple of days after a product has been delivered.
Another method is asking a customer when dealing face to face and get them to leave a review then and there, maybe using an iPad.
Or, if your business is done by email, you could send a link to a location where a review can be left, or even have a link in your email signature.
Responding to online reviews
Once you start getting online reviews about your business it is important to respond to them, whether the reviews are positive or negative, a response from the business owner shows a high level of professionalism and a caring attitude to customers.
Responding to a positive review is fairly easy, however replying to a negative review is more of a challenge.
First of all, accept that you can’t please everyone and that nearly all business will get the odd bad review, our research shows that roughly 5% of online reviews received by a sample of UK businesses are negative (1 star out of 5).
Take time to consider your response, it may be worth contacting the customer to attempt to resolve any issues, this may result in them changing what they have written online, but don’t try and ‘pay off’ or ‘bribe’ someone into doing this, it could backfire and make matters worse.
If it becomes clear that the review is going to stay live online, you need to think about the best way to reply to it.
A good strategy is to address every point, explain what went wrong and what you have done as a business to ensure it never happens again, it is worth expressing empathy. In general replies from a business owner to negative reviews are read 10 times more than the review itself, so it can be used as a marketing opportunity to show how well you step up when things go wrong.
Why reviews really matter
Reviews really matter to businesses, in a digital world more and more consumers carry out due diligence online, they take time to research companies and learn about other peoples’ experiences.
A strong, positive review profile can make a big difference to your business, it can also be an excellent incentive for business owners, management and staff to do the best the can to impress your customers.
In the future we anticipate that reviews will play an even more important role in consumer buying decisions.
Simon Chapple, Director at Total SEO says “We deal with many small/medium sized businesses and more and more of them have woken up to the importance of online reviews and how they can be leveraged as a marketing tool if the business does a great job. We also speak to businesses who have experienced negative reviews and offer them advice about the best way to approach the situation to ensure a positive outcome.
In the future we expect reviews to play an even bigger part in the online footprint of a business, especially with ability to leave reviews on social media.
Business owners need to be on the ball, encourage reviews from customers and take the time to respond in the most professional and appropriate way.”
Contact Simon directly at email@example.com
Phone: 01252 329160
1-2 Alexandra TerraceAlexandra RoadAldershotHampshire
"I have been working with TotalSeo for a couple of months now; incredible service, attention to detail. My Accounts Manager, Claire, is fantastic! Enthusiasm, regular updates and a keen eye for detail. Well done TotalSeo!"
Thank you so much for taking the time to leave us a 5 star review! It's great to hear such fantastic feedback! I am really pleased that you are happy with your campaign with us.
"Fantastic company, always working very hard to optimise your SEO and keeping you in the loop of progress and adjustments. We've seen a huge increase in our SEO score and we've just started doing some successful Google Ads campaigns."
Good afternoon Emile, thank you for taking the time to leave a 5-star review. I am really pleased to hear how happy you are with everything. I will be sure to let Erin know your comments.
Michelle Chapple - Company Director
"Introduced by Matt McDermott when he joined Total SEO. Explained everything TOTAL SEO would do and how they would achieve it and how they would keep me up to date. They have delivered everything they said they would. What more could you ask for."
"I was recommended Total SEO by one of my agents who have been dealing with them. I would not have tried them if that hadn’t been the case as I had been burnt by other companies in the past. I was immediately struck at the detail that Total SEO went into at looking at my website. You get a very thorough report each month which you can go through with your appointed SEO professional. My contact is Tom with whom I always seem to get hold of if I have a question, which in this day and age of being put on hold or going through endless channels to speak to anyone, is great. In the past with other companies, the SEO may have been performed by someone overseas with whom I had no contact or follow up. Tom never rushes his explanations and listens to what I wish to obtain with regard to results.
I have only been with Total SEO for 3 months but already there are very positive changes in all the aspects of SEO on my website and I can see these in the monthly reports, so I look forward to even better results in the future. I therefore recommend Total SEO."
Thank you so much for taking the time to leave such a fantastic review. I am really pleased to hear how happy you are with the service that Tom has provided with and that you can see the benefits of the campaign at such an early stage.
I will be sure to pass your comments onto Tom who will be thrilled to read them.
Michelle Chapple - Company Director - 01252 329160
"Having suddenly dropped off Google almost completely for some unexplained reason Total SEO have got us back on page one of Google (and Bing) for nearly all the key words we wanted. It took a little while to build back up but now worth it!"
"Great company especially with all the write ups for our company for our website and the social media links for our account. They are very professional with what they do always ask if everything is ok. A big thank you to all the team."
"Great team! very honest, hard working, consistent and realistic. So many SEO agencies and consultants who will tell you everything you want to hear and then deliver nothing. These guys have simple but effective methods and approaches to start moving things forward. There's no secret to SEO but simply being patience, staying on top of everything and be consistent with content and managing the technical elements of the store which is exactly what Total SEO do"
Thank you so much for taking the time to review our services. I am thrilled to hear your campaign is going well and always improving. I will ensure I make your Account Manager Claire aware of your comments.
"I’m very surprised and amazed with what this company does for my SEO. Very efficient and always trying to Increase my ranking with Google.
Highly recommend this amazing team. Clearly they know what they’re doing!"
"I have worked with Total SEO for a number of years. They have built me a website from scratch and implemented the required strategies to get it ranking on page one of Google for a number of keywords and phrases. I now get anywhere between 5-10 enquiries per day from people who have found my site online. I can't recommend them enough! 10/10"
"Total SEO have looked after our SEO for a long time and over that period I have seen our web based enquiries grow substantially. Whenever we review our marketing budget we always ring fence the budget with Total SEO because we definitely value their expert service to us. On top of that they are also nice people and really easy to work with."
Thank you so much for taking the time to review our services. I am thrilled that your campaign is working so well for you. I will ensure that your Account Manager Claire is made aware of your comments and we look forward to continuing with our successful business relationship
"We have been using Total SEO for a number of years. They are a fantastic company who offer a comprehensive and efficient service and have helped us to achieve a much larger web presence than we ever hoped of achieving. I highly recommend Total SEO to anyone wishing to increase their web presence."
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