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The consultation and recommendation of treatment was very professional. The reminder of the appointment was good. However, once I arrived for my appointment, they were not prepared. I had made an appointment with one person but had three take care of me at different times. They spent several minutes looking for the products for my treatment. The person I had made the appointment with was with another client and she had to explain to her colleague how to do my treatment. I was disappointed and would not recommend it.