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Time For Paws Reviews

1.5 Rating 147 Reviews

12 %

of reviewers recommend Time For Paws

Company Reviews

1.5

Based on 147 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Time For Paws 1 star review on 8th December 2023

Jacqueline Garbett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID this company! As many others have said, they take your money, don't deliver and are impossible to contact. I had a shipment email over a week ago but Yodel are saying they have not received the parcel yet. 3 emails have been sent with no response. Shocking company.”

Posted 9 months ago

“Don't waste your money, ordered on the 16th July and still waiting on order. I have sent several emails with no reply also they don't answer the phone. I am now £50 out of pocket. Scam”

Posted 9 months ago

“Still no delivery. Customer service is rubbish.”

Posted 9 months ago

“I was a little concerned having read some of the reviews. However, I ordered my dog food and was happy when it arrived exactly one week later. Very reasonably priced and I was kept informed about delivery and progress of the order. Would certainly use again!”

Posted 9 months ago

“Took money and never sent goods, Won't respond to emails and won't answer phone. Avoid at all cost.”

Posted 10 months ago

“Horrendous thieving company Promised 3-5 days took money straight away put on tracker order allocated never heard anything since don’t answer emails phone seems like it is ringing to a different country they are SCAMMERS Paid through PayPal so raised a case so hopefully will receive my money Please Please avid these scammers”

Posted 1 year ago

“Arrived as promised after 6 days, no issues at all”

Posted 1 year ago

“No sign of my order, no reply to my email. Have I lost £130 to this awful company ?”

Posted 1 year ago

“Delivery promised in 3-5 working days. 10 days later... no sign of the order, no response to emails and don't answer their phone. AVOID!”

Posted 1 year ago

“Some might say a company who takes your money and does not supply the goods, or reply to emails or answer the phone are a bunch of thieving crooks, I could not comment. However I will say that this company took my money, did not supply the goods, reply to my emails or answer the phone. KEEP WELL AWAY FROM THIS COMPANY or just cut out the middle man and give you money to a thieving crook.”

Posted 1 year ago

“Very happy customer ordered for 2 years always on time and correct orders thank you”

Posted 1 year ago

“PAID FOR 2 BAGS OF DOG FOOD ONLY RECEIVED ONE!!! NO ANSWER TO MY EMAILS TELEPHONE NUMBER JUST RINGS OUT I HAVE SPENT A LOT OF MONEY OVER THE YEARS WITH THIS COMPANY JUST GOES TO SHOW YOU DO NOT KNOW WHAT SORT OF SERVICE YOU GET UNTIL YOU HAVE A PROBLEM- NO CUSTMER SERVICE WHATSOEVER”

Posted 1 year ago

“Wasn't sure about ordering my dog food on this site after reading the reviews, I give them a five⭐⭐⭐⭐⭐ my order was delivered within 6 days of placing my order, will definitely reorder again, thanks 😊”

Posted 1 year ago

“Terrible company. Take your money. Dont deliver your order. Dont reply to emails and dont answer the phone. Hope I can get my bank to refund me 🤞”

Posted 1 year ago

“Had nothing but problems with this company stay well away from them. When I first ordered they said I’d receive my dogs food in 3-5 working days, this never turned up until a month later. You cannot contact this company they do not reply to emails. They also sent to me a box of mouldy food full of maggots. Disgusting customer service”

Posted 1 year ago

“Ordered and paid, money taken straight out bank. Didnt recieve order confirmation. Delivery is quoted between 3-5 days. A week later heard nothing..emailed with no response. They belong to the PS Petcare group so telephoned them through that website...telephone never picked up. Had to get a refund through Paypal as my order 8 days later had not been despatched.”

Posted 1 year ago

“Absolutely shocking service. As per previous review answers, no replies to emails or telephone calls. They are happy to take your money straight away, but no communication at all. Avoid, avoid. Do not use this company I have now had to order for another reputable Company”

Posted 1 year ago

“Disgusting service 11 days from order to delivery. Veterinary food that is the only thing that my dog can eat, ordered in plenty of time and only scraped through to having a meal to spare. Emailed them twice and no response at all. I will never order from them again and advise anyone that needs anything in a reasonable time frame not to bother”

Posted 1 year ago

“I too like so many of your customers experienced no delivery time, no email reply and no answer to the phone number supplied by another customer. Time for Paws have a retail outlet, GJW Titmus Tel: 01582 833883. I called this number and a member of staff arranged for a return call. I was told my dog food would be dispatched that day and arrive the following day. True to her word it did. She was extremely appologetic and explained that she was having to cope on her own with the orders, emails and phone calls as her colleagues were off ill. I can only thank them both for their help and I hope this contact number may help you resolve your delivery issues too.”

Posted 1 year ago

“If I could give minus stars then I would. I ordered 2 toys on the 3rd June and have received NOTHING. Currently feeling like this is a sham of a company and I have been ripped off. I have emailed them 3 times and had no response. Does anyone have a phone number for them, or even an address so I can pay them a visit in person to share my dissatisfaction?”

Posted 1 year ago

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Time For Paws is rated 1.5 based on 147 reviews