Ticket Arena Reviews

4.62 Rating 7,512 Reviews
93% of reviewers recommend Ticket Arena

About Ticket Arena: In 2008, our founder and director Reshad Hossenally started Ticket Arena to provide consumers and gig-promoters with a better way to buy and sell tickets online. Based in Leeds and London, with wider European expansions planned, our mission remains clear: to work in partnership with promoters and organisers of all sizes, to help them deliver the best live experiences possible to consumers.

Phone:
0113 350 4114

Email:
support@ticketarena.co.uk

Location:
31-32 Park Row

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Postal Service
delivery methods
Next Day
average delivery time
99%
on-time delivery
98%
accurate and undamaged orders
Customer Service
Email, Telephone, Live Chat
communication channels
Under an hour
queries resolved in
customer service
Returns & Refunds
Difficult
refunds process
"Kept clicking on log in with Facebook and it just wouldn't work - tried it on different browsers and even on mobile and the problem persisted. Apart from that I logged in a different way and this was a lot easier."
(What Does It Mean To Be Human? || The Truth About Creativity) - Posted 7 hours ago
"Ok"
(Southport Weekender Festival 2019) - Posted 7 hours ago
"Took me about 6 hours to log in, can only guess that it was due to high demand tho"
(The Move - Warehouse Special 04.05.19) - Posted 4 days ago
Hi Ryan,

Thank you for taking the time to leave us a review.

We're sorry to hear you had trouble signing in. Feedback is very important to us so it would be useful to know some more about your issue. Please let us know if there's anything you think could have improved your experience with Ticket Arena.

Thanks,

Ticket Arena
Posted 3 days ago
"Registering was plain and simple. A little disappointed when I tried to book 2 tickets for a festival in Crystal Palace. The booking system kept throwing me out at the paying stage, which meant when I finally booked I had to accept the 2nd release tickets at an additional £5 per ticket charge, because 1st release were all sold out."
(Southport Weekender Festival 2019) - Posted 5 days ago
Hi Pam,

Thank you for taking the time to leave a review.

I would like to apologise that you have not been able to purchase the tickets you required. We have monitored the on sale closely and no issues with the site were identified.

This event is of extremely high demand and there were only a limited number of tickets for each ticket type on sale.

If you do have any questions please do email us on support@ticketarena.co.uk and we would be happy to assist you.

Thanks

Ticket Arena
Posted 3 days ago
"Expensive booking fees"
(Student Saturdays) - Posted 1 week ago
Hi Sally,

Thank you for taking the time to leave us a review.

Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event.

Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service.

A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience.

Kind regards,

Ticket Arena
Posted 6 days ago
"Very average"
(Sciences Vs Arts 2019 - Bristol) - Posted 1 week ago
Hi Helena,

Thank you for taking the time to leave us a review.

Feedback is very important to us so it would be useful to know if there's anything we could improve on to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena.

Thanks,

Ticket Arena
Posted 6 days ago
"The process was not as efficient as I would like. Pressure building when I was unable to log in and had to reset my password, despite already being in my account"
(Southport Weekender Festival 2019) - Posted 1 week ago
Hello,

Thank you for taking the time to leave us a review.

Feedback is very important to us so it would be useful to know if there's anything specific we could improve on to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena.

Thanks,

Ticket Arena
Posted 6 days ago
"Yesterday I miss out on the first ticket for southport-weekender-festival it was not going through properly"
(Southport Weekender Festival 2019) - Posted 1 week ago
Hi Roger,

Thank you for taking the time to leave a review.

I would like to apologise that you have not been able to purchase the tickets you required. This event was of extremely high demand and there were only a limited number of tickets.

We monitored the on sale closely and no issues with the site were identified.

Due to a high demand for tickets, it is possible for certain ticket types to sell out in the time it takes for you to checkout and results in an empty basket. This is due to the large number of customers attempting to purchase for the same event at one time.

If we can be of any further assistance please do email us on support@ticketarena.co.uk

Thanks

Ticket Arena
Posted 6 days ago
"Good service"
(Southport Weekender Festival 2019) - Posted 1 week ago
Hi Paul,

Thank you for taking the time to leave us a review.

Feedback is very important to us so it would be useful to know if there's anything we could improve on to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena.

Thanks,

Ticket Arena
Posted 6 days ago
"Quick simple process but ridiculous additional fees."
(Southport Weekender Festival 2019) - Posted 1 week ago
Hi,

Thank you for taking the time to leave us a review.

Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event.

Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service.

A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience.

Kind regards,

Ticket Arena
Posted 6 days ago
"Preference for other ticket outlets as ticket arena makes you wonder if the site is authentic."
(Southport Weekender Festival 2019) - Posted 1 week ago
Hello,

Thank you for taking the time to leave us a review.

Feedback is very important to us so it would be useful to know why you wondered about the authenticity of our site, as this isn't the impression we hope to give! Please let us know if there's anything you think could have improved your experience with Ticket Arena.

Thanks,

Ticket Arena
Posted 6 days ago
"I must say the £11.50 booking fee is way to much just for purchasing tickets. Other from that pretty much a good service."
(Southport Weekender Festival 2019) - Posted 1 week ago
Hi Brian,

Thank you for your review.

Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event.

Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service.

Thanks

Ticket Arena
Posted 6 days ago
"Bit annoyed as the web page had let me select some tickets at a lower price and let me proceed to the next page. Then suddenly I was redirected and I had lost my tickets and the price had gone up by £20."
(The Garden Party 2019: Part 2) - Posted 1 week ago
Thank you for taking the time to leave a review.

Thank you for getting in touch.

I would like to apologise that you have not been able to purchase the tickets you required. We have monitored the on sale closely and no issues with the site were identified.

This event is of extremely high demand and there were only a limited number of tickets for each ticket type on sale.

If you do have ay questions please do email us on support@ticketarena.co.uk and we would be happy to assist you.
Posted 1 week ago
"confusion between printed ticket and mobile ticket no autofill on iphone others good"
(Bobby's Disco Club End Of Term Freak Out At Canal Mills) - Posted 1 week ago
Hi Anna,

Thank you for taking the time to leave us a review.

Feedback is very important to us so it would be useful to know how we can simplify our printed and mobile tickets so we can make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena.

Thanks,

Ticket Arena
Posted 6 days ago
"I really wanted vip tickets for lost and found festival but when I went to purchase the tickets they had only sold out that day, it would of been nice to have some sort of a warning for the last remaining tickets so I could of bought them sooner"
(Lost & Found 2019) - Posted 2 weeks ago
Hello,

Thank you for your feedback.

We're sorry you missed out on VIP tickets, we'll certainly take your advice on board and look at adding this feature in the future.

Ticket Arena
Posted 2 weeks ago
"It's not bad but not any better than other apps of the same type."
(Sciences Vs Arts 2019 - Bristol) - Posted 2 weeks ago
Hi Pusint,

Thank you for taking the time to leave us a review.

Feedback is very important to us so it would be useful to know if there's anything we could improve on to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena.

Thanks,

Ticket Arena
Posted 2 weeks ago
"The website is quick, easy and accessible! i enjoy using this site as i find it gives the best deals and has the most variety."
(El Dorado Festival 2019) - Posted 2 weeks ago
Hi Georgie,

Thank you for taking the time to leave us a review.

Feedback is very important to us so it would be useful to know if there's anything we could improve on to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena.

Thanks,

Ticket Arena
Posted 2 weeks ago
"Service is Ok and checkout is Ok. Would like the added option of paying with PayPal and I think the fees could be lower."
(Brighton Craft Beer Festival 2019) - Posted 2 weeks ago
Hi Adam,

Thank you for taking the time to leave a review.

We're sorry you were not able to pay using your preferred method. While Ticket Arena accept debit and credit card payments as well as Apple and Google pay we do not currently accept Paypal.

We will however take your feedback on board when reviewing our payment methods in the future.

Thanks

Ticket Arena
Posted 2 weeks ago
"The service charge was more than the actual cost of the ticket..... Why?"
(Wonderland 90p) - Posted 2 weeks ago
Hello,

Thank you for taking the time to provide some feedback.

Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event.

Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service.

Thanks

Ticket Arena
Posted 2 weeks ago
"Bit of a pain at the start but the survive was smooth"
(Cirque Du Soul: The Grand Finale!) - Posted 3 weeks ago
Hello,

Thank you for taking the time to leave us a review.

Feedback is very important to us so it would be useful to know if there's anything we could improve on to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena.

Thanks,

Ticket Arena
Posted 2 weeks ago
Ticket Arena is rated 4.62 based on 7,512 reviews

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