Ticket Arena Reviews - Read 20,355 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.68 out of 5

Top Retailer in the Reviews.io Customer Voice Awards, Summer 2019

About Ticket Arena:

In 2008, our founder and director Reshad Hossenally started Ticket Arena to provide consumers and gig-promoters with a better way to buy and sell tickets online. Based in Leeds and London, with wider European expansions planned, our mission remains clear: to work in partnership with promoters and organisers of all sizes, to help them deliver the best live experiences possible to consumers.

Phone:

0113 350 4114

Email:

support@ticketarena.co.uk

Location:

31-32 Park Row

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No information whatsoever”

(Rolling Loud 2020 | VIP Tickets) - Posted 1 week ago

“Putting deadlines on a refund for an event that’s cancelled for the foreseeable is silly. Not everyone checks their email regularly.”

(Hospitality Returns To The Dock 2020) - Posted 3 weeks ago

“Não tenho condições para ir ao evento que foi alterado de ANO, e até agora ninguém me devolveu o dinheiro! Péssimo atendimento! Encomenda nº9762400”

(Rolling Loud 2020 | General Admission Payment Plan Tickets) - Posted 2 months ago

“Simple and straightforward.”

(Rolling Loud 2020 | Presale VIP Tickets) - Posted 2 months ago

“Appalling service been waiting on a refund since July! Nobody messages me back and I’m still owed £170 refund for an event they got cancelled through no fault of my own!!!”

(Ibiza Classical) - Posted 3 months ago

“No contact, no help, no information! The worst company I have ever bought tickets from!
AN 2020 was cancelled and the only information that was given was a chance to sell my tickets! I tried to explain I can’t make the festival but on numerous occasions was met with an automatic email response. No contact number no nothing!!!!! Absolutely disgusting”

Posted 3 months ago

“Gestion des remboursements horrible. Billet acheté en mai encore en discussion (septembre) pour me faire rembourser un festival qui a été annulé. Les termes et conditions ne sont pas clairs et précis.”

(Afro Nation Portugal 2020) - Posted 4 months ago

“J envoi des mails je n’ai aucune réponses”

Posted 4 months ago

“Handling of rolling loud situation was appalling. Ripping off their customers.”

(Rolling Loud 2020 | Presale General Admission Tickets) - Posted 4 months ago

“Fantastici”

(Rolling Loud 2020 | Presale VIP Tickets) - Posted 4 months ago

“Poor customer service.”

(Tranzmission 2020 | Presale) - Posted 4 months ago

“Practical and quick”

(Rolling Loud 2020 | General Admission Tickets) - Posted 5 months ago

“Très compréhensible et facile à commander !”

(Rolling Loud 2020 | Presale General Admission Tickets) - Posted 5 months ago

“Good service”

(Rolling Loud 2020 | General Admission Payment Plan Tickets) - Posted 5 months ago

“Good customer service easy to use and secure payment system”

(Tranzmission 2020) - Posted 5 months ago

“Extremely good service, East to use.”

(Tranzmission 2020 | Presale) - Posted 6 months ago

“Ótimo serviço”

(Rolling Loud 2020 | General Admission Payment Plan Tickets) - Posted 6 months ago

“Very good)”

(Exit Festival 2020 (20th Anniversary)) - Posted 6 months ago

“No trouble with orders ever!!!!”

(Southport Weekender Festival 2020 | Presale) - Posted 6 months ago

“Don’t stick to your terms and conditions regarding events being cancelled or rescheduled and instead you just pass it on to the organisers”

(Afro Nation Portugal 2020 | Pre Sale) - Posted 6 months ago

Ticket Arena is rated 4.61 based on 20,355 reviews