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Thompson-Morgan Reviews

1.4 Rating 572 Reviews

8 %

of reviewers recommend Thompson-Morgan

Company Reviews

Product Reviews

1.4

Based on 572 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 21%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 10th June 2022

Thompson-Morgan 2 star review on 26th May 2022

Thompson-Morgan 2 star review on 26th May 2022

Thompson-Morgan 2 star review on 26th May 2022

Thompson-Morgan 2 star review on 26th May 2022

Thompson-Morgan 2 star review on 26th May 2022

Thompson-Morgan 2 star review on 26th May 2022

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This will be the second year that I have ordered from TM, last year we had beautiful golden begonias, so on the strength of that we ordered the same again this year, however, they arrived too early and although we looked after them in the same way as last year, we have lost the all. We will not be ordering again fro TM.”

Posted 7 hours ago

“They replaced my whole order within 2 weeks despite it only being 20% damaged, probably the best customer services department I've ever dealt with, all I did was send a email stating the problem. Thanks.”

Posted 8 hours ago

“I have set Shirley f1 tomato seeds twice now.these seeds are not cheap 4.99 per packet. Set in heated propagator. At a temp of 65 .not one has germinated. Again. I have now had to visit a local garden centre to buy plants at a cost of £2 each..I do not have money to burn”

Posted 6 days ago

“Sent one packet of wrong seeds on a 3 packet order out phoned twice about this basically called me a liar saying they had not received first phone call when its on my phone record and said I'd got order wrong even though seeds sent out to me I'd never heard of then wanted to charge me for replacement , awfull service and won't be ordering again even though I've had lots of things in past.”

Posted 2 weeks ago

“A very disappointing attempt to purchase a clematis on the 3rd February this year. The plant was scheduled for delivery on the 8th of April. I agreed with their txt that I would wait, then it was rescheduled for the 24th April. Since I had no notice of delivery by that day, I sent a txt asking if it was not out for delivery already, just send me a refund I felt this was long amount to wait. I had a very abrupt rebuke by txt from Ryan a customer service employee I assume. Pointing out that I had already been told it was running late, but no expected delivery date was mentioned at all. I now realise their Web site for the shopping page for this plant has been "updated," basically altered now to currently unavailable. A little polite txt to say this earlier, whilst i waited in vain would have been have been nice. Now I shall take my refund and shop else where- always t”

Posted 2 weeks ago

“I purchased a packet of Shirley tomato seeds and them a month ago in a heated propagator. Not one seed has germinated. These seeds are not cheap”

Posted 3 weeks ago

“I tried to canceal the review on here .With thomas morgan. That got hold of me. And explained they can not ship out of uk. They said it was on web site . Which i did not see. However they handled everything . And explained everything . I apreciate how fast they took care of my concerns”

Posted 1 month ago

“I just ordered from Thomas morgan. Was supposed to be a special . paid for my order.Now it said it was cancealed. Still cant reach them . Why run these specials .If you cant keep your word”

Posted 1 month ago

“I had an issue ordering as a new customer and the price had changed. The customer service was terrrible. I asked if there is anything they can do or do they have any discounts for new customers to which I was told ‘ no there are no discounts for new customers’ wow the company obviously don’t want new customers!!”

Posted 1 month ago

“Deliveries delayed and stock not arriving as expected.”

Posted 6 months ago

“i really would give no stars as Thompson-Morgan are so unhelpful ...no help on the phone at all and not even suggestions for an ordering problem I had. what has happened to this company who were great a few years ago?”

Posted 7 months ago

“Included in my order was 100 tulip bulbs. On arrival half were rotted and almost the other half pitted or damaged. I could hold the number of good bulbs in one hand. The rest of the order~ Allium and Crocus bulbs were fine. I contacted Thompson and Morgan and sent them photographs and within hours received an email to the effect that they were reimbursing me the cost of the tulip bulbs. I have therefore no issues with their customer service but I would have preferred to have received good quality tulip bulbs in the first place.”

Posted 7 months ago

“Ordered a pack of perennial mini plugs. On arrival the pack was squashed and the majority of plants destroyed. Contacted Customer Care and they arranged for another pack to be despatched. Received yesterday and although better than the first, many of the plants had rotted stems. I am now giving up but will not use them again. The photographs of the plants for sale are misleading and nothing like the plants received”

Posted 8 months ago

“I have already put a review in I won’t go into details again . Only to say never ever buy from T&M again been stitched up again . My poor wedding plants they sent the wrong ones .”

Posted 8 months ago

“The plants i ordered can looking very sick but I bought them back to life. The we’re Elephant Fuchsias . I bought them in pink for a garden wedding . The theme was pink. But they sent the wrong plants that didn’t even look like Fuchsias. Never going to buy from T&M again . Not the first time I’ve had to complain . I have spent a lot of money with them . I did get an apology and my money back but that’s not good enough , they should double check that the plants are what you ordered. Spoiled my display 😢”

Posted 8 months ago

“Never received my order or a full refund. Apparently they take orders they don’t have stock of, and they don’t refund postage. Feels like a scam to me.”

Posted 8 months ago

“We have bought Geranium Best Red for several years and all have been good. However this year they have been very poor, different colour flowers and flower heads very poor. After many years it now seems time for a change.”

Posted 8 months ago

“I ordered 2 fuschia hanging baskets on 5 July and after 2 phone calls was advised it was on its way. I received them on 22 July. It was full of dead flowers on the soil, and so many seed pods that I spent half an hour deadheading them. Their marketing is fantastic but the end product and waiting time will stop me buying again and I have a large garden to fill. Their loss.”

Posted 9 months ago

“The despatch durations on each product mean absolutely nothing…I ordered loads of plants on a 24hr despatch as I had a project to complete, 10 days later I’m still waiting. They’ve missed items off orders despatched and so far have refunded one on ‘good faith’ I’ve another plant missed so we’ll see how they respond to that. The quality of the later plants have not been great…had the first few been this poor I wouldn’t have ordered more but I was ordering lots in a short space of time.”

Posted 9 months ago

“I ordered2 of a trio of alstroemeria plants. Both contained badly plants including dry stems with no leaves on. As there were no loose leaves in the packaging I can only assume they were not there when packed. In both sets it was item A damaged. To produce the desired effect all three plants would be needed. In the past I have ordered several times with T&M but this time they have fallen far short of my expectations so doubt whether I shall order from them again”

Posted 9 months ago

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Thompson-Morgan is rated 1.4 based on 572 reviews