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Thompson-Morgan Reviews

1.4 Rating 569 Reviews

8 %

of reviewers recommend Thompson-Morgan

Company Reviews

Product Reviews

1.4

Based on 569 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 21%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 10th June 2022

Thompson-Morgan 2 star review on 26th May 2022

Thompson-Morgan 2 star review on 26th May 2022

Thompson-Morgan 2 star review on 26th May 2022

Thompson-Morgan 2 star review on 26th May 2022

Thompson-Morgan 2 star review on 26th May 2022

Thompson-Morgan 2 star review on 26th May 2022

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“0 stars!!! greedy company sending dead and dying plants in damaged packaging with bent pots. asked for refund and they send another dead plant. Happened twice. asked again for refund and they've informed me they'll send a replacement again. I don't want more dead plants. I just want my money back. Do not use this company!”

Posted 10 months ago

“I paid for sweet corn 'pot of gold', x15 garden ready plants - more like, 'garden ready for the compost heap. Thompson and Morgan in the past was a company that sold quality plants. My plant s arrived decapitated as they had been carefully bounced in the delivery box. Hard to say if it was a poor packaging design, or the delivery handling. Good money for old rope. What a rubbish company to deal with.”

Posted 10 months ago

“Avoid responding to offer from this company. I bought some tomato plantts using the MSE code. In good faith I also added two other products to my basket. Sadly, these two products were in very poor condition on arrival. The company offered a refund, but then applied the original discount for the tomato plants across all products, thus only refunding me just over 50% of the two extra products. This resulted in me paying over £20 for the tomato plants. I am beginning to wonder if this is standard practice. The original offer is to entice you to the website, postage is high, so it makes sense to buy extra. They then send you substandard plants and refuse you a full refund. A shocking scam.”

Posted 10 months ago

“Absolutely terrible. Ordered 14 3l rosemary plants. They had simply stacked them straight on top of each other in the box, and because they are quite heavy at 3l the top plants have absolutely flattened and broken all the lower plants. Very poor condition, bone dry, much of the soil had spilled out of the pots. For an order which took over 10 days despite being confirmed on the order as next day dispatch, they have failed on quality, packaging and delivery time. Would not from T and M again, and would not recommend (unless you like broken dead plants!)”

Posted 11 months ago

“Bought four plants - Apollo hibiscus, and three tomato plants. Hibiscus died within a week of being planted in a patio container from powdery mildew, the tomato plants were nearly dead when they arrived and I've had no response to my email to customer care asking for a refund or replacement of the tomato plants. Not happy, won't use again.”

Posted 11 months ago

“I would avoid this company . Ordered early March , heard nothing , now almost end of January had a confusing email, but still no plants . VERY disappointed with this company, be warned they take your money but do not deliver within the given time frame, and then send a bland email with no specific date and whether the plants will ever turn up. Now have a refund, but I was dependent on these plants . I will never ever use this company again. There was no apology when I wrote to them either”

Posted 11 months ago

“A useless company as far as customer service goes!”

Posted 1 year ago

“Tried to find offer for free veg. seeds pay only for postage as advertised in daily paper code as given did not exist seems to be scam to get you to buy something else.”

Posted 1 year ago

“Just received my order for two phormium which were supposed to be 59” one was 48” the other was 24”.. Not only that the condition of the one plant was scraggy and lots of dead growth… Definately not worth the money Avoid this company like the plague they are obviously scammers and wide boys who are greedy for money but not providing a decent product”

Posted 1 year ago

“Disgraceful company. Order of plant in stock placed. After 1 week they delayed delivery for 7 months!!! Refused to refund”

Posted 1 year ago

“Really pleased with my conifer trees I done exactly what the leaflet said to do Delivery very good and well packed Will order from them again Pamela Smith”

Posted 1 year ago

“Over the past summer, I have received many, many plants from Thompson&Morgan. All of which have bloomed successfully. Recently I purchased my winter plants from Thompson&Morgan and they all arrived in perfect condition and in plenty of time for winter planting. Delivery times were extremely punctual and informative. I am now looking forward to a colourful winter garden thanks to Thompson&Morgan.”

Posted 1 year ago

“I ordered 15 delphinium plants nothing came for a few weeks so I rang t&m they had none left so order transferred to 2023 without telling me. Customer service lady was quite offhand eventually apologised and said money would be refunded.”

Posted 1 year ago

“Usually they are pretty good. But my last order 1/2 of the plants were not to bad and 1/2 were small and rotten with mold. I potted them up, but they have since died.I have now e-mailed customer services twice. Both with an ackowlegment they would respond within 48 hours. But i am still waiting. I notice this seems to have happened to other customers.”

Posted 1 year ago

“Bought several plants though amazon all very bad - no growth from any raspberry cane. Sall blueberry plants poor goosberry plants.”

Posted 1 year ago

“Over time and with the purchases we have had , the service has been excellent. The plants have been in perfect condition and they were wrapped with great care so that they arrived safely and on time. I would not hesitate to buy plants from Thompson-Morgan in the future. A big thankyou to the team!”

Posted 1 year ago

“I ordered two hanging baskets, and was advised after some time that they would be delayed further. I then received one which was not in bloom, and contacted them to say that only one had arrived, and is the other on the way. The reply was that it is not arriving as they did not have stock any more. Had I have been advised before they sent out the incomplete order then I would have cancelled. Also the one received is now blooming, and is not anything like either of the ones which were ordered. I wonder who runs this company as the whole experience is an absolute waste of time, and money”

Posted 1 year ago

“Bought a Dwarf fern tree on amazon from Thompson & Morgan back in June & it stated item would be sent by end of July , a long wait but okay I ordered it , now today I get an email saying sorry it won't be dispatched until 2nd September - I'm not joking ! They shouldn't take your money if they haven't got the plants in stock . They are clearly not running the business properly judging by reviews on here & trustpilot etc .”

Posted 1 year ago

“We ordered 2 identical plants and received an email acknowledgement that confirmed Despatch: Within 24 Hours. After nine days I contacted them on a Thursday to be told that they would be delivered on Monday or Tuesday. They did not arrive so I emailed them to be told "At this stage, your order is currently on the picking list. We are currently advising to allow 10-14 working days for dispatch." This was 14 days after ordering! I replied and advised them that if the plants had not been delivered by 21 June (3 weeks after order) then the order should be cancelled as we would be on holiday. This was ignored as they were despatched on 20 June and delivered on 28 June. We were still away.”

Posted 1 year ago

“I too have had a bad experience with this company. Jumbo plant plugs of Petunia and Fuschia’s half dead. Tomato plants weak and droopy, took a while to get them back into growing condition. Lavenders ordered back in March and am still waiting for 3 of them. Very eager to take money but mot so when asking for a refund. Will NEVER use this company again”

Posted 1 year ago

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Thompson-Morgan is rated 1.4 based on 569 reviews