“I am shocked to be even receiving the option to submit a review based on the advise we received.
The lady we were dealing with gave us poor advice, she was clearly not very knowledgeable on Help to Buy and the costs involved when re-fixing our mortgage. She did not tell us where were upfront Fees and luckily for us after we read through the paperwork and realised this, if this hadn't been picked up she would have signed us up to a worse mortgage which overtime we would have been paying more than our existing one and we would have been about £700 out of pocket due to fees not being explained to us. Luckily for us after complaining our case was quickly picked up by the managing director who apologised for the lack of professionalism and advice we received. She helped us resolve the issue and offered a full refund.
This was the most stressful experience we as a young couple have ever faced and I will never recommend their services.”