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The Works Reviews

4.0 Rating 116 Reviews

76 %

of reviewers recommend The Works

Company Reviews

4.0

Based on 116 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Read The Works Reviews

About The Works :

The Works is a discount book store also offering discount art materials, toys, games and audio visual products. Please feel free to have a look around our web site and find the book you are looking for.

Visit Website

Phone:

0121 313 6000

Email:

orders@theworks.co.uk

Location:

The Works Stores Ltd Midpoint Park Minworth
Sutton Coldfield
B76 1RN

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The Works 2 star review on 24th May 2022

The Works 2 star review on 24th May 2022

The Works 2 star review on 24th May 2022

The Works 2 star review on 24th May 2022

The Works 3 star review on 12th December 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part of my order didn’t arrive due to poor packing. However it was rectified very quickly by way of a refund. The large canvas I bought for a very low price, much to my surprise was very good. So I do recommend The Works.”

Posted 3 years ago

“I ordered a Mindbogglers Himeji Castle Jigsaw when "completed" it had one piece missing and two pieces "extra", Contacted Customer Services (and sent them photographs ) only to be told wait until Lockdown finishes ,take it back to a store and get a refund. It looks like that is going to be another couple of Months and was up to me to make the effort/expense to go to a Store. Not very good customer service !”

Posted 3 years ago

“Disguisting. Box was wet and all item packaging was soggy. Was only refunded £5.50 when I spent 72 pounds on soggy boxes”

Posted 3 years ago

“Awful customer service, they over charged me for an order, then lied to me on the phone about doing so then after a second phone call only refunded me part of the money they owed. The customer help line is designed to stop people being able to complain only being open Monday to Friday: 10:00 - 16:00. Their social media teams took over 5 days to respond and just brushed me off saying it had already been dealt with when it wasn't.”

Posted 3 years ago

“I wanted to edit my review, but it hasn't appeared even though I'm told it's verified, and I don't know if I could edit it when it does appear, so here is the edited version! I placed an order on the 22nd November for some Christmas presents as I wanted to avoid spending my money with Amazon. On the 23rd Hermes said they had the parcel, so I waited. Then I tracked it Friday and found it was on it's way back to the sender! My local delivery man hasn't even seen it so I suppose it got damaged, maybe because of poor packaging (only a guess). So I tried to fill in The Works customer support form. It kept telling me my email address was not valid. I tried 4 or 5 times with 2 different email addresses, same result. "You must enter a vaid email address." Then I managed to find an email address for them so I emailed them and explained that I still want the items as they are Christmas presents, hoping they would re-send them. Now they have issued a refund. Words fail me at this point.”

Posted 3 years ago

“I placed an order on the 22nd November for some Christmas presents as I wanted to avoid spending my money with Amazon. On the 23rd Hermes said they had the parcel, so I waited. Then I tracked it yesterday and found it was on it's way back to the sender! My local delivery man hasn't even seen it so I suppose it got damaged (only a guess). I contacted The Works customer services and explained that I still want the items as they are Christmas presents, hoping they would re-send them. This morning they have issued a refund. Words fail me at this point.”

Posted 3 years ago

“I ordered 6 items and was emailed to say all 6 items were on their way. When my package arrived it only contained 4 items I emailed The Works to be told 2 items were out of stock and promptly given a refund. On checking the website both items were both showing in stock and let me order them right through to payment. In my complaint email I also addressed the fact that I had been charged £7 for an item that arrived with a £6 sticker on it. In my response this was totally overlooked.”

Posted 3 years ago

“I ordered 7 items from The Works I was emailed to say all 7 items had been despatched when my parcel arrived it only contained 5 of my items When I contacted by email with my complaint the response was 2 of my items were out of stock and given a refund despite being told all 7 had been despatched.. On checking the website both items were showing in stock and let me order them through to payment. I also addressed the fact that one of the items I received had a £6 sticker on the front of it despite being charged £7 for it the response to my email totally overlooked this matter and did comment it.”

Posted 3 years ago

“Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Derbhile Jones IE For companies Your review counts! You reviewed The Works Stores Limited Add photo Derbhile Jones 2 reviews 1 star: Bad 15 Nov 2020 Scam I purchased several items 19 Sept. I was contacted by An Post to pay an additional €9 as box was too big! When they arrived they were in a box 3 to 4 times the size of the items, all items were extremely damaged. It is now 15 November we had to return them all and still waiting a refund. We have made at least 20 calls to England but cannot get it sorted. Absolute disgrace”

Posted 3 years ago

“It was straightforward to order the goods. They were delivered to my door by a most friendly and courteous delivery man . Every item I ordered was correct and all were in good condition. I love "The Works" and I would use them again.”

Posted 3 years ago

“I absolutely love the works. They have such cheap books meaning you can save up to 50% compared to shopping at other book shops. Obviously the don’t have as much of a variety but I love this shop. They have a lot of my money!”

Posted 3 years ago

“I have placed loads of orders with them and everything was correct on my orders and some even came earlier than expected”

Posted 3 years ago

“Forget to send things then refund it as they don’t want to pay the delivery on small items!”

Posted 4 years ago

“Quick to take your money but a week later still not despatched my items.”

Posted 4 years ago

“Brilliant web site easy and straightforward to use, kept update on delivery fantastic shop”

Posted 4 years ago

“Eastbourne store EXCELLENT ten out of ten tracy,sue,Sally sooo helpful”

Posted 4 years ago

“Great value books. P&P reasonable. Swift delivery.”

Posted 5 years ago

“Buy regularly in store and on-line. Mainly craft products. Find they have a good choiceof excellent products at extremely competitive prices. The website is easy to navigate and I have always had quick delivery and items have been well packaged. Good sales too, so you can stock up on some extra bargains. Would recommend.”

Posted 5 years ago

“Some nice little finds - the cheap acrylic paints are particularly useful. Stores can be a bit messy, but it's good that quite a few things are packed in.”

Posted 5 years ago

“Friendly staff and good prices on books, with a worthwhile loyalty card scheme.”

Posted 5 years ago

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The Works is rated 4.0 based on 116 reviews